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New Biz Press Offices

Capacity Relations has opened a Biz Press Offices on Bizcommunity.com!

We are a proudly South African leading TRA-DIGITAL Communications agency; specialising in content curation, marketing and brand communication with networks into global markets and Africa.

View Capacity Relations' Biz Press Office

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The power of customer-centricity: Building profitability in SMEsNatalie Van Der Merwe & James Guthrie

5 tips to build personalised engagement with your customers

5 tips to build personalised engagement with your customers

16 May 2024

Is ChatGPT a better writer than me?

Is ChatGPT a better writer than me?

By Cayley Jones 15 May 2024

Serve your customers better with smart addresses

Serve your customers better with smart addresses

AfriGIS 28 Apr 2016

How to deal with a brand crisis caused by poor customer service

Diana Costelha 21 Apr 2016

Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

Mark Geschke 20 Apr 2016

I hate speaking to your call centre!

I hate speaking to your call centre!

Chantel Botha, BrandLove 15 Apr 2016

Know what makes your customers happy

Know what makes your customers happy

Aki Kalliatakis 12 Apr 2016

Kristina Azarenko

Tips on customer support to keep your clients satisfied and loyal

Kristina Azarenko, DreamTechie 23 Mar 2016

How well do you know your strategic targets and prime prospects?

How well do you know your strategic targets and prime prospects?

Michael Wood 8 Mar 2016

What would Steve Jobs do?

What would Steve Jobs do?

Aki Kalliatakis 3 Mar 2016

Emotion rather than reason drives B2B decisions

1 Mar 2016

The relationship between social media and liability risks

The relationship between social media and liability risks

24 Feb 2016

Redesigning customer experience with BrandLove CX

Redesigning customer experience with BrandLove CX

Leigh Andrews 23 Feb 2016

CMO releases report that 'clicks' take back seat to acquisition, retention

CMO releases report that 'clicks' take back seat to acquisition, retention

12 Feb 2016

Why the CCO should be the Leatherman on your company's belt

Why the CCO should be the Leatherman on your company's belt

Johan Botha 29 Jan 2016

Improving customer service through advanced analytics

Improving customer service through advanced analytics

27 Jan 2016

Reflecting on my five years at Ogilvy Public Relations

Reflecting on my five years at Ogilvy Public Relations

Kajsa Claude 25 Jan 2016

Trends that will disrupt customer service in 2016

Trends that will disrupt customer service in 2016

25 Jan 2016

Tips to improve customer service satisfaction

Tips to improve customer service satisfaction

22 Jan 2016

#Badcustomerservicemustfall

#Badcustomerservicemustfall

Mareli Smit 21 Jan 2016

Pillar 3 - Customer Experience Mastery

Pillar 3 - Customer Experience Mastery

Charles Bennett, The Focus Group 21 Jan 2016

Let's punish them for being loyal to us!

Let's punish them for being loyal to us!

Johan Botha 15 Jan 2016

Customer Experience World - Johannesburg 2016

Customer Experience World - Johannesburg 2016

The Focus Group 13 Jan 2016

Consumer trends in online shopping

23 Dec 2015

'Tis the season to go the extra mile for your customers

'Tis the season to go the extra mile for your customers

Aki Kalliatakis 16 Dec 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

Creating a better online experience for consumers

3 Nov 2015

Consumers' loyalty tempered by brand experience

3 Nov 2015

Four steps to dealing with academic call centres at crunch time

Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Experience, not price drives consumers' preferences in Africa

20 Oct 2015

Turning ducks into eagles

Turning ducks into eagles

Aki Kalliatakis 19 Oct 2015

ReMe: building loyalty via customers' phones

ReMe: building loyalty via customers' phones

15 Oct 2015

More news

Serve your customers better with smart addresses

Serve your customers better with smart addresses

AfriGIS 28 Apr 2016

How to deal with a brand crisis caused by poor customer service

Diana Costelha 21 Apr 2016

Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

Mark Geschke 20 Apr 2016

I hate speaking to your call centre!

I hate speaking to your call centre!

Chantel Botha, BrandLove 15 Apr 2016

Know what makes your customers happy

Know what makes your customers happy

Aki Kalliatakis 12 Apr 2016

Kristina Azarenko

Tips on customer support to keep your clients satisfied and loyal

Kristina Azarenko, DreamTechie 23 Mar 2016

How well do you know your strategic targets and prime prospects?

How well do you know your strategic targets and prime prospects?

Michael Wood 8 Mar 2016

What would Steve Jobs do?

What would Steve Jobs do?

Aki Kalliatakis 3 Mar 2016

Emotion rather than reason drives B2B decisions

1 Mar 2016

The relationship between social media and liability risks

The relationship between social media and liability risks

24 Feb 2016

Redesigning customer experience with BrandLove CX

Redesigning customer experience with BrandLove CX

Leigh Andrews 23 Feb 2016

CMO releases report that 'clicks' take back seat to acquisition, retention

CMO releases report that 'clicks' take back seat to acquisition, retention

12 Feb 2016

Why the CCO should be the Leatherman on your company's belt

Why the CCO should be the Leatherman on your company's belt

Johan Botha 29 Jan 2016

Improving customer service through advanced analytics

Improving customer service through advanced analytics

27 Jan 2016

Reflecting on my five years at Ogilvy Public Relations

Reflecting on my five years at Ogilvy Public Relations

Kajsa Claude 25 Jan 2016

Trends that will disrupt customer service in 2016

Trends that will disrupt customer service in 2016

25 Jan 2016

Tips to improve customer service satisfaction

Tips to improve customer service satisfaction

22 Jan 2016

#Badcustomerservicemustfall

#Badcustomerservicemustfall

Mareli Smit 21 Jan 2016

Pillar 3 - Customer Experience Mastery

Pillar 3 - Customer Experience Mastery

Charles Bennett, The Focus Group 21 Jan 2016

Let's punish them for being loyal to us!

Let's punish them for being loyal to us!

Johan Botha 15 Jan 2016

Customer Experience World - Johannesburg 2016

Customer Experience World - Johannesburg 2016

The Focus Group 13 Jan 2016

Consumer trends in online shopping

23 Dec 2015

'Tis the season to go the extra mile for your customers

'Tis the season to go the extra mile for your customers

Aki Kalliatakis 16 Dec 2015

Leveraging big data for better business decisions in marketing

Leveraging big data for better business decisions in marketing

Gary Allemann 5 Nov 2015

Creating a better online experience for consumers

3 Nov 2015

Consumers' loyalty tempered by brand experience

3 Nov 2015

Four steps to dealing with academic call centres at crunch time

Four steps to dealing with academic call centres at crunch time

Bruce von Maltitz 29 Oct 2015

Experience, not price drives consumers' preferences in Africa

20 Oct 2015

Turning ducks into eagles

Turning ducks into eagles

Aki Kalliatakis 19 Oct 2015

ReMe: building loyalty via customers' phones

ReMe: building loyalty via customers' phones

15 Oct 2015

For long-term loyalty, connect with your customers through unexpected moments of delight

For long-term loyalty, connect with your customers through unexpected moments of delight

Ros Siddle 14 Oct 2015

The first CX Day Johannesburg

The first CX Day Johannesburg

Global CX Day 13 Oct 2015

Image via Pexels

Stay nimble and make loyalty trends happen

Ros Siddle 8 Oct 2015

South African consumers diminishing in brand loyalty

7 Oct 2015

Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

Hellopeter.com founder to present at Customer Retention Strategy Symposium hosted by Intertek

Just Perfect 7 Oct 2015

How to save your business from difficult customers

How to save your business from difficult customers

Aki Kalliatakis 2 Oct 2015

From reach to resolution: A social customer service story

From reach to resolution: A social customer service story

Andrew Felbert 28 Sep 2015

Goodbye, brand!

Rolf Akermann 25 Sep 2015

A customer is for life, not just for Christmas

A customer is for life, not just for Christmas

Lisa Reid 23 Sep 2015

Global CX Day - celebrating remarkable customer experiences

Global CX Day - celebrating remarkable customer experiences

Global CX Day 23 Sep 2015

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