Customer Experience World - Johannesburg 2016

The result? Four out of five CEM initiatives are deemed to be failing. The European and US markets are too slow, too conservative and do not in the main understand what is needed to make this into the most exciting initiative for many decades. We want to give you insight and idea that will change the way you think about customer experience - forever. Come and see for yourself:

• We are going to turn traditional thinking upside down and show you why 2016 needs next practice thinking when the rest of the world is still playing the "best practice" but massively suboptimal game.

• We will give you access to ideas and thinking which will accelerate your development massively.

• We will bring customer experience and disruptive innovation together and show how the CEM agenda can deliver massive change in rapid time.

• We will introduce you to thinking which only 1% of companies have ever been exposed to.

• We will also look at some of the more burning issues around CEM - particularly around soft skills in deployment. Way too many employees and senior managers are not engaged thinking that CEM has no relevance to them or lacking the understanding of what is can truly achieve.

• Technology has a massive part to play in customer experience but change is now so rapid that it becomes almost impossible to keep up with "what's possible". Make the wrong choices and you are saddled with expensive, over complex infrastructures that will destroy the opportunities presented to you. Make the right choices and the impact on your customers is life changing. We will give you insight which enhance but simplify your world simultaneously.

This is the South African business change event you simply cannot afford to miss.

You will hear from international and local experts. You will be able to participate in round-table discussions designed to give you completely new insights. You will be able to access the latest thinking in what is the most exciting subject on the CEO change agenda in 2016 and beyond.

The critical challenge for every session is "What are we going to do that is going to be different?" There are plenty of conferences in every subject which will showcase experience but in 2016 we need to be different. We need to challenge every aspect of what customer experience means to today, and we need to go beyond what any conference in this space has ever gone before.

That is why this event is going to be your "must attend" for 2016.

All practitioners can reserve their place using the media code 'MEDPAR16' to receive 20% off standard booking rates as listed below:

Single delegate rate: £675
Two-three delegate unit price: £607.50
Four-six delegates unit price: £573.75
Seven+ delegates unit price: £540

Date: 09 March 2016 to 10 March 2016
Venue: The Maslow Hotel, Sandton, Johannesburg

Company name: The Focus Group