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    Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.
    BPO industry report says Africa is becoming global CXM hub 
    Customer Experience Africa Awards return for 2nd Edition
    Customer Experience Africa Awards return for 2nd Edition
    Brands need to make a difference
    Brands need to make a difference

      7 Apr 2015

    The sum of the parts: Creating value with holistic segmentation
    The sum of the parts: Creating value with holistic segmentation

      2 Apr 2015

    Richard Firth
    Harnessing workflow and mobility

      30 Mar 2015

    High performance customer experience management
    High performance customer experience management

    25 Mar 2015

    HiHelen website lauds the good
    HiHelen website lauds the good

    25 Mar 2015

    Free webinars on relational intelligence vital to attract and retain clients
    Free webinars on relational intelligence vital to attract and retain clients

    24 Mar 2015

    Preneshen Munian, Agency Director of TLC Marketing Africa
    The hard truth about loyalty

    TLC Worldwide Africa  23 Mar 2015

    New research identifies top ten call centres
    New research identifies top ten call centres

    23 Mar 2015

    No communication = death to CRM
    No communication = death to CRM

      19 Mar 2015

    Is your call centre doing justice to your brand?
    Is your call centre doing justice to your brand?

      17 Mar 2015

    Evolving from multi-channel to true omni-channel experiences
    Evolving from multi-channel to true omni-channel experiences

      16 Mar 2015

    Do once customer-driven companies need to lose their customer focus?
    Do once customer-driven companies need to lose their customer focus?

      11 Mar 2015

    Pick n Pay set to hit 10 million smart shoppers
    Pick n Pay set to hit 10 million smart shoppers

    4 Mar 2015

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

      3 Mar 2015

    Why customer service is so bad
    Why customer service is so bad

      3 Mar 2015

    Introducing the outside-in customer experience
    Introducing the outside-in customer experience

      27 Feb 2015

    Customer service remains the pillar of your PR strategy
    Customer service remains the pillar of your PR strategy

      26 Feb 2015

    Service versus sales: a new era of customer demands
    Service versus sales: a new era of customer demands

    25 Feb 2015

    [TrendTalk] Content is key to 'winning' Twitter
    [TrendTalk] Content is key to 'winning' Twitter

      20 Feb 2015

    Why SA companies must start focusing on social media as a service channel
    Why SA companies must start focusing on social media as a service channel

      19 Feb 2015

    Embracing customer service in the digital world
    Embracing customer service in the digital world

      13 Feb 2015

    The new science behind customer loyalty
    The new science behind customer loyalty

      12 Feb 2015

    Malcolm McDonald
    Why most companies get KAM hopelessly wrong

    , Strategic Business Services  11 Feb 2015

    Why brands need to surrender control (at least partially)
    Why brands need to surrender control (at least partially)

      6 Feb 2015

    Don't think out of the marketing box - just get rid of the whole damn box
    Don't think out of the marketing box - just get rid of the whole damn box

      5 Feb 2015

    Mobile users prefer privacy to apps
    Mobile users prefer privacy to apps

    5 Feb 2015

    Pulling PR costings out of a hat
    Pulling PR costings out of a hat

      3 Feb 2015

    Context is king in the next wave of digital marketing
    Context is king in the next wave of digital marketing

      23 Jan 2015

    Satisfied customers don't mean repeat business
    Satisfied customers don't mean repeat business

      13 Jan 2015

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    More news

    The sum of the parts: Creating value with holistic segmentation
    The sum of the parts: Creating value with holistic segmentation

     2 Apr 2015

    Richard Firth
    Harnessing workflow and mobility

     30 Mar 2015

    High performance customer experience management
    High performance customer experience management

    25 Mar 2015

    HiHelen website lauds the good
    HiHelen website lauds the good

    25 Mar 2015

    Free webinars on relational intelligence vital to attract and retain clients
    Free webinars on relational intelligence vital to attract and retain clients

    24 Mar 2015

    Preneshen Munian, Agency Director of TLC Marketing Africa
    The hard truth about loyalty

     23 Mar 2015

    New research identifies top ten call centres
    New research identifies top ten call centres

    23 Mar 2015

    No communication = death to CRM
    No communication = death to CRM

     19 Mar 2015

    Is your call centre doing justice to your brand?
    Is your call centre doing justice to your brand?

     17 Mar 2015

    Evolving from multi-channel to true omni-channel experiences
    Evolving from multi-channel to true omni-channel experiences

     16 Mar 2015

    Do once customer-driven companies need to lose their customer focus?
    Do once customer-driven companies need to lose their customer focus?

     11 Mar 2015

    Pick n Pay set to hit 10 million smart shoppers
    Pick n Pay set to hit 10 million smart shoppers

    4 Mar 2015

    New research: How employee emotions' impact on customer experience
    New research: How employee emotions' impact on customer experience

    4 Mar 2015

    Coping under fire
    Coping under fire

     3 Mar 2015

    Why customer service is so bad
    Why customer service is so bad

     3 Mar 2015

    Introducing the outside-in customer experience
    Introducing the outside-in customer experience

     27 Feb 2015

    Customer service remains the pillar of your PR strategy
    Customer service remains the pillar of your PR strategy

     26 Feb 2015

    Service versus sales: a new era of customer demands
    Service versus sales: a new era of customer demands

    25 Feb 2015

    [TrendTalk] Content is key to 'winning' Twitter
    [TrendTalk] Content is key to 'winning' Twitter

     20 Feb 2015

    Why SA companies must start focusing on social media as a service channel
    Why SA companies must start focusing on social media as a service channel

     19 Feb 2015

    Embracing customer service in the digital world
    Embracing customer service in the digital world

     13 Feb 2015

    The new science behind customer loyalty
    The new science behind customer loyalty

     12 Feb 2015

    Malcolm McDonald
    Why most companies get KAM hopelessly wrong

    , Strategic Business Services 11 Feb 2015

    Why brands need to surrender control (at least partially)
    Why brands need to surrender control (at least partially)

     6 Feb 2015

    Don't think out of the marketing box - just get rid of the whole damn box
    Don't think out of the marketing box - just get rid of the whole damn box

     5 Feb 2015

    Mobile users prefer privacy to apps
    Mobile users prefer privacy to apps

    5 Feb 2015

    Pulling PR costings out of a hat
    Pulling PR costings out of a hat

     3 Feb 2015

    Context is king in the next wave of digital marketing
    Context is king in the next wave of digital marketing

     23 Jan 2015

    Satisfied customers don't mean repeat business
    Satisfied customers don't mean repeat business

     13 Jan 2015

    Unlocking value from customer relationships in 2015
    Unlocking value from customer relationships in 2015

     9 Jan 2015

    Three simple rules for your online store this festive season
    Three simple rules for your online store this festive season

    19 Dec 2014

    Tis the season to be... delivering
    Tis the season to be... delivering

    17 Dec 2014

    Feed your customers festive this season
    Feed your customers festive this season

     4 Dec 2014

    Hellopeter.com platform acquired by consortium of entrepreneurs
    Hellopeter.com platform acquired by consortium of entrepreneurs

    28 Nov 2014

    Communication lessons from The Steve & Nancy Saga: A Sorbet Story
    Communication lessons from The Steve & Nancy Saga: A Sorbet Story

     26 Nov 2014

    Image credit: Ambella
    Top eight corporate gifts of 2014

    Ambella Corporate & Promotional Gifts 26 Nov 2014

    Customer Experience 2.0: The Next Chapter in Customer Experience Innovation
    Customer Experience 2.0: The Next Chapter in Customer Experience Innovation

    The Focus Group 24 Nov 2014

    Avoid lawyers and be human...
    Avoid lawyers and be human...

     19 Nov 2014

    Service: two wrong feet and ugly shoes
    Service: two wrong feet and ugly shoes

     19 Nov 2014

    Suren Govender
    Keeping up with the connected customer

     19 Nov 2014

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