Why keeping your customers is now the smartest growth strategy
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Choosing a CRM provider: Critical selection factors
Peter Mbelengwa, Text 100 14 Mar 2004
Days of cold calling are numbered as customer segmentation takes off
Text 100 ICT Public Relations 11 Feb 2004
Siebel, IBM brings CRM OnDemand to local market
Text 100 SA 8 Dec 2003
Let’s avoid those Costly Rotten Mistakes
Ben Swartz 2 Dec 2003
Contact centres fail to provide adequate selling skills to agents
Dimension Data SA 1 Dec 2003
Talk is cheap – or is it?
Debbie Lieberthal 19 Nov 2003
The cost of dealing with corporates
Debbie Lieberthal 31 Oct 2003
O&M facilitates launch of Customer Futures concept in SA
Ogilvy PR 29 Oct 2003
Validate and verify to ensure customer data quality
FHC Strategic Communications 15 Oct 2003
True analytical customer intelligence pays off
Citigate ICT PR 25 Sep 2003
A silent killer is ripping more than R250m out of SA business each year
FHC Strategic Communications 1 Sep 2003
SA's most rewarded consumers revealed
14 Aug 2003
Short-term focus leads to long-term erosion of value
FHC Strategic Communications 11 Aug 2003
SA's most rewarded consumers
Arthur Goldstuck 27 Jul 2003
Why analysts get it wrong so often
Doug Leather 23 Mar 2003
Brand response campaign for WorldVision SA 'an unparalleled success'
C-Cubed Communications 19 Mar 2003
Customer Management: 10 questions to ask yourself
Doug Leather 27 Feb 2003
Customer Management in 2003
Doug Leather 27 Jan 2003
It's not what you know it's how you use it
Donald MacCormick 16 Oct 2002
Ster-Kinekor redefines CRM
9 Sep 2002
Microsoft to revolutionize CRM
26 Apr 2002
Clickatell to launch CRM tool at CEBIT
1 Mar 2002
Never Trust a 'Silent' Customer
29 Nov 2001
'Is CRM Destroying the Customer Service Experience (CRE)?'
David B. Polinchock 24 Oct 2001
How to survive these tough times?
Don Paul 16 Oct 2001
Who 'owns' your customer information?
27 Sep 2001
Avoiding CRM Pitfalls
10 Sep 2001
