The Commission alleges that Facebook decided in or about July 2020 and expressed an ongoing intention to offboard Gov Chat and #LetsTalk, a technology startup that connects government and citizens, from the WhatsApp Business Application Programming Interface (WhatsApp Business API). In addition, Facebook imposed and/or selectively enforced exclusionary terms and conditions regulating access to the WhatsApp Business API, mainly restrictions on the use of data.
It is commendable that our government stands up against unilateral amendments to the terms and conditions of WhatsApp. While it is not yet known whether or not the referral to the Tribunal will be successful, it is high time that governments stand up to the large international companies / entities, to keep them accountable to their anti-competitive unilateral amendments to business structures and terms and conditions.
What will be interesting to consider is the following: