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Innovation is no longer a "nice" to have
Innovation is no longer a "nice" to haveArticle

The level and pace of disruption driven by technology is unprecedented...

1 day ago

Embrace self-service to improve customer experience
Embrace self-service to improve customer experienceArticle

Irrespective of industry sector, 81% of customers want to take matters into their own hands and solve queries before reaching out to a contact centre agent...

Wynand Smit 1 day ago

Sasko connects communities through WhatsApp in best #MzansiBread search
Sasko connects communities through WhatsApp in best #MzansiBread searchArticle

In 2019, Sasko engaged with its loyal customers by using digital to ask what goes into making the best kotas, gatsbys and bunny chows.

Issued by Techsys Digital 13 Feb 2020

East Coast Radio plans a wedding in a week for one lucky KZN couple
East Coast Radio plans a wedding in a week for one lucky KZN coupleArticle

If you haven't tuned in to East Coast Radio, then you better turn on your radio for a Valentine's love story like no other...

Issued by East Coast Radio 10 Feb 2020

The spread of false information can have a devastating impact on affected communities. Woohae Cho/Getty Images
False information fuels fear during disease outbreaks: there is an antidoteArticle

False allegations and rumours about the coronavirus outbreak have been running riot on social media and in some mainstream media...

Marina Joubert 10 Feb 2020

#FairnessFirst: A picture's worth a thousand words - make sure yours speak of inclusivity
#FairnessFirst: A picture's worth a thousand words - make sure yours speak of inclusivityArticle

Social justice has never had a better time to shine than in 2020, especially following the global #MeToo movement and #AmINext here in SA. UN Women has taken this to heart by asking everyone to rethink their word use to fight gender bias, while the next batch of emojis is set to be the most inclusive yet...

Leigh Andrews 7 Feb 2020

Harnessing the business power of WhatsApp
Harnessing the business power of WhatsAppArticle

Today, customers demand more than ever before from brands, including fast, personalised, reliable and free two-way communication...

Shaun van Rooyen 5 Feb 2020

Image source: Gallo/Getty Images.
The war for the digital customer moves to the first mile as voice interfaces begin to matureArticle

The shift away from text-based and visual communication to multi-sensory (voice and visual) is one of the most significant trends to emerge from the next wave of artificial intelligence technologies...

Richard Mullins 5 Feb 2020

RCS: the next-generation native messaging service
RCS: the next-generation native messaging serviceArticle

The next generation SMS that comes native on smartphones is known as Rich Communication Service (RCS)...

Douglas van Wyk 5 Feb 2020

#BizTrends2020: What does the African mobile consumer really want for the new decade?
#BizTrends2020: What does the African mobile consumer really want for the new decade?Article

The start of this new decade marks almost 10 years since the smartphone entered Africa...

Lynette Hundermark 3 Feb 2020

Machado is the real Burger King. Selfie as proof!
#BehindtheSelfie with... Fernando Machado, Global CMO at Burger KingArticle

This week, we go #BehindtheSelfie with Fernando Machado, global chief marketing officer at Burger King and #NedbankIMC2020 keynote speaker...

Leigh Andrews 3 Feb 2020

East Coast Drive is giving you the chance of a lifetime, in what is a first for East Coast Radio
East Coast Drive is giving you the chance of a lifetime, in what is a first for East Coast RadioArticle

Are you engaged and in the planning stages of your wedding? Are you still looking for someone to plan your wedding, as you are finding the process a bit daunting? Well, look no further than East Coast Drive's #ECRWeddingInAweek...

Issued by East Coast Radio 3 Feb 2020

Constitution Amendment Bill submissions extended
Constitution Amendment Bill submissions extendedArticle

The Ad Hoc Committee to Initiate and Introduce Legislation Amending Section 25 of the Constitution has extended the deadline for written submissions on the Draft Constitution Eighteenth Amendment Bill...

31 Jan 2020

Canadian Biodiversity Information Facility via
Fall armyworm confirmed in South AfricaArticle

Maize farmers are particularly vulnerable to this invasive pest species and should be on high alert for moth swarms late afternoon, egg parcels on maize leaves and caterpillars...

30 Jan 2020

Image source: Gallo/Getty Images.
2020 social trends you need to knowArticle

Let's face it. Social media marketing is in a constant state of change and advertising has become more and more challenging...

Julia Rhodes 29 Jan 2020

#BehindtheSelfie with... Luyanda Peter, MD of Harambee Communications
#BehindtheSelfie with... Luyanda Peter, MD of Harambee CommunicationsArticle

This week, we go behind the selfie with Luyanda Peter, MD of Harambee Communications in SA and Botswana...

Leigh Andrews 28 Jan 2020

#BFGlobal500: Amazon breaks $200bn mark, still world's most valuable brand
#BFGlobal500: Amazon breaks $200bn mark, still world's most valuable brandArticle

Amazon makes history as the first brand in Brand Finance Global 500 ranking to exceed $200bn value mark and retains title of world's most valuable brand for the third consecutive year...

22 Jan 2020

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CropLife SA warns of possible Lepidoptera pest outbreakArticle

CropLife SA has been notified of massive clouds of small moths visible early evening in the northern parts of Namibia around Otjiwarongo. Sunflower growers in the North West province of South Africa have also reported a large-scale caterpillar infestation...

17 Jan 2020

Master mobile marketing in 2020 with Techsys Digital
Master mobile marketing in 2020 with Techsys DigitalArticle

South Africa's smartphone penetration sits at over 80% of the population, so it's no wonder that businesses and marketers have recognised that a mobile-first approach is the best option for communicating and engaging with consumers...

Issued by Techsys Digital 15 Jan 2020

An African thunderstorm¹
An African thunderstorm¹Article

'Africa is changing fast' is a euphemism. The nature of the continent's change is not just fast, it has been deep, at times totally unforeseen and always multi-dimensional...

Issued by Kantar 8 Jan 2020

#BizTrends2020: The development sector - an industry in transformation
#BizTrends2020: The development sector - an industry in transformationArticle

Non-profits play a key role in filling the gaps of government shortfalls with regard to social services for citizens...

Onyi Nwaneri 6 Jan 2020

Image source: Gallo/Getty Images.
The great disruptionArticle

These are dangerous days for advertisers - at least those who have used television as the foundation of their communication strategy...

Federico de Nardis 3 Jan 2020

Image source: Gallo/Getty Images.
Tuning FM to your Insta Tok Twit FaceArticle

There is a fair degree of truth for the radio business in the phrase, "If a child can't learn the way we teach, maybe we should teach the way they learn..."

Candy Dempers 31 Dec 2019

Image source: Gallo/Getty Images.
Facebook Pay: a game-changer for payments, brands and social mediaArticle

The launch of Facebook's unified Facebook Pay system across its entire family of messaging apps hasn't just created the world's biggest payment platform. It's taken the existing payment universe and turned it on its head, with huge ramifications for how businesses and influencers monetise their social media presence...

Thomas Pays 24 Dec 2019

2019: A year of cryptocurrency
2019: A year of cryptocurrencyArticle

Cryptocurrency is a "blink and you'll miss it" type of industry. Here is a look back on what made 2019 a brilliant year for cryptocurrency as well as a little of what to expect in 2020...

Nic Haralambous 24 Dec 2019

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Break the internet, not your personal brandArticle

Lebo Lekoma, head of client services at Sea Monster, discusses the risks of children integrating into the digital world; and the impact on parents and teachers in guiding children without getting themselves into trouble and damaging their reputations permanently...

Lebo Lekoma 23 Dec 2019

2020 trends forecast
2020 trends forecastArticle

Michael Zylstra, Chief Strategy Officer at DAN SSA, shares his 2020 trends forecast...

Issued by Dentsu Aegis Network 19 Dec 2019

Kirk Gainsford, chief creative officer at MullenLowe SA.
#BizTrends2020: #IamTrending, so now what?Article

I am suspicious of trends and you should be, too. I am less suspicious of how transient trends are than how comfortable following a trend will make you feel. If you are #ontrend, you must be OK. Right? But, when budgets are down and anxiety is up, when marketing teams are stretched and consumers even more stretched, you cannot afford to be following trends. Do you remember your mom asking you what you'd do if everyone else jumped into the fire? We all know the line, when everyone zigs...

Kirk Gainsford 18 Dec 2019

Dion Chang, founder of Flux Trends.
#BizTrends2020: The politics of rage; the quest for middle groundArticle

By the end of 2019, the rising anger around the globe was palpable, as were the divisions that fuelled the rage...

Dion Chang 18 Dec 2019

What are the top tech trends to look out for in Africa in 2020?
What are the top tech trends to look out for in Africa in 2020?Article

Global publications have exploded with reports of the most exciting new developments that can be expected in 2020...

17 Dec 2019

Heed the health of your liver this holiday season
Heed the health of your liver this holiday seasonArticle

As a holiday mantra "eat, drink and be merry" has a great ring to it. What's the festive break if not to feast on the food and drinks we love with the people we love?..

Issued by Irvine Partners 17 Dec 2019

The Best of Biz: Marketing & Media Africa 2019
#BestofBiz 2019: Marketing & Media AfricaArticle

We've compiled our annual #BestofBiz 2019 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Marketing & Media site over the past year below...

17 Dec 2019

#BestofBiz 2019: Legal
#BestofBiz 2019: LegalArticle

We've compiled our annual #BestofBiz 2019 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views. Discover the most read content on Bizcommunity's Legal site over the past year below...

16 Dec 2019

#BestofBiz 2019: Entrepreneurship
#BestofBiz 2019: EntrepreneurshipArticle

We've compiled our annual #BestofBiz 2019 lists across all our industries featuring our most popular articles, most-read contributors and brand press offices with the most views...

13 Dec 2019

#BizTrends2020: Marketing strategies and the rise of the machine
#BizTrends2020: Marketing strategies and the rise of the machineArticle

Tich Savanhu, head of digital strategy at Incubeta SA, looks at what should be highest on the agenda for marketing professionals when crafting their 2020 strategies...

Tichaona Savanhu 13 Dec 2019

WhatsApp trends for 2020
WhatsApp trends for 2020Article

So, you already know WhatsApp is the most popular messaging app globally, but do you know what updates are coming in 2020?..

Issued by Techsys Digital 13 Dec 2019

Graham Cruikshanks, director for Africa operations at TBWA\ Johannesburg
#TBWAAfricaConference: Fostering an attitude of disruptionArticle

Jessica Tennant interviews Graham Cruikshanks, director for Africa operations at TBWA\ Johannesburg on his involvement in the recent #TBWAAfricaConference, with the objective of re-emphasising TBWA\'s core disruption principles while fostering an "attitude of disruption", which he tells us more about here...

Jessica Tennant 12 Dec 2019

Hear Her Voice - Female Foundry to drive mentorship amongst female-led businesses across SSA
Hear Her Voice - Female Foundry to drive mentorship amongst female-led businesses across SSAArticle

Female Foundry is an initiative centred around mentoring women in business' that embody innovation, diversity, social sustainability and tech leadership...

Issued by Dentsu Aegis Network 11 Dec 2019

#BehindtheSelfie with... Luke Goller, managing partner at Arc Interactive
#BehindtheSelfie with... Luke Goller, managing partner at Arc InteractiveArticle

This week, we go behind the selfie with Luke Goller, managing partner at Arc Interactive...

Leigh Andrews 10 Dec 2019

Stewart enjoying the time, space and isolation needed to think.
#BehindtheSelfie with... Jason Stewart, co-founder of HaveYouHeardArticle

This week, we go behind the selfie with Jason Stewart, co-founder of HaveYouHeard...

Leigh Andrews 10 Dec 2019

Can a WhatsApp message be considered a binding contract?
Can a WhatsApp message be considered a binding contract?Article

In the era of social media and instant messaging, the courts are constantly challenged to develop the common law to accommodate the ever-changing environment. Recently, the Supreme Court of Appeal (SCA) was asked to pronounce on whether a WhatsApp message gave rise to an enforceable contract...

Demi Pretorius 9 Dec 2019

Lower data costs a key starting point in boosting SA education
Lower data costs a key starting point in boosting SA educationArticle

This week, the Competition Commission made a big announcement regarding forcing large mobile networks to cut their data prices by between 30-50% in the next two months or face prosecution...

Dennis Lamberti 5 Dec 2019

Customers can now contact Makro directly via WhatsApp
Customers can now contact Makro directly via WhatsAppArticle

Makro has launched a WhatsApp service allowing customers to instantly engage with the retailer's customer care team...

4 Dec 2019

Mkaza-Siboto's Creative Mornings talk at AAA School.
#CreativeMornings: From homework support group to academic success in KhayelitshaArticle

Cindy Mkaza-Siboto is co-founder of Emagqabini Education Academy, the community-based, educational non-profit organisation operating in Khayelitsha that assists township learners with after-school academic support, mentorship and career planning, based on Mkaza-Siboto's own sister Yonela's academic struggles. Here's how they've grown to support more than 100 learners...

Leigh Andrews 2 Dec 2019

Trace Mobile partners with Justpalm.com to launch the first of its kind AI WhatsApp Business Chatbot
Trace Mobile partners with Justpalm.com to launch the first of its kind AI WhatsApp Business ChatbotArticle

Trace Mobile has brought multi award-winning marketing and reward agency Justpalm.com on board to launch its interactive WhatsApp Business chat line...

Issued by JustPalm 29 Nov 2019

Werner captions this: “Behind the scenes… radio life”.
#BehindtheSelfie with... Stephen Werner, station manager at KFMArticle

This week, we go behind the selfie with Stephen Werner, now station manager at KFM for Primedia Broadcasting, Cape Town...

Leigh Andrews 26 Nov 2019

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#EntrepreneurMonth: Local website OverHere is redefining the way people travelArticle

As South Africans plan for their December holidays, they can rely on new features in a completely free-to-use website developed by a Pretoria-based entrepreneur, Leon Schnell, founder of OverHere.co.za...

Robin Fredericks 25 Nov 2019

Machine_'s Sarah Browning-de Villiers and Sanlam's Francois Uys.
6 reasons why client-agency relationships failArticle

In conversation with Sanlam Reality's head of marketing, communications and digital, Francois Uys, Machine's chief content officer Sarah Browning-de Villiers writes about what makes agency-client relationships succeed or fail...

Sarah Browning-de Villiers 18 Nov 2019

#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"
#AfricaCom: "Every consumer today behaves like a millennial, your business needs to catch up!"Article

Dion Jerling, co-founder of Connect Earth was chair of the third and final day of AfricaCom 2019's keynote sessions. He said there had been closer to 17,000 attendees than predicted 15,000 and convened a panel discussion on getting user experience (UX) right...

Leigh Andrews 14 Nov 2019

Mobile instant messaging platforms are used by many health professionals to share information and professional experiences. Shutterstock
How WhatsApp groups support Nigeria's nurse graduatesArticle

Around 12,000 students are enrolled in Nigeria's nursing schools each year. As it is in many health professions, these students often find it challenging after graduation when they search for and start their first job...

Ademola Johnson Ajuwon & Christoph Pimmer 14 Nov 2019

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