How opting for outsourcing helps Telcos put their customers first

Cambridge-based research company, Analysys expects the Western European market for outsourcing technology and customer services by telecoms operators to show 6 percent annual growth between 2005 and 2010, rising from EUR5.9 billion to EUR8.0 billion. Our own experience at Cerillion indicates that the appetite of operators to outsource business support systems for customer management, order management and billing, is continuing to increase.

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