Customer relationship | Bizcommunity

Customer relationship | Bizcommunity

News

How resolving issues can turn first-time buyers into loyal customers

CRM

How resolving issues can turn first-time buyers into loyal customers

Liezel Jonkheid 7 hours

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

NGO, NPO & Social Enterprise

TEARS Foundation founder Mara Glennie honoured with International Women Icon Award

Issued by TEARS Foundation 2 days

(Image source: © 123rf ) Jacqui Muller, researcher at Belgium Campus iTversity and a UiPath Most Valued Professional, looks at how AI-powered robotics turns marketing data chaos into boardroom clarity

Artificial Intelligence

AI-powered robotics meet the challenge of fragmented data for marketers

Jacqui Muller 3 Nov 2025

Tanika Corneleus, digital campaign lead at midnight says automated marketing isn’t a set-and-forget solution – it needs the right data and metrics (Image supplied)

Digital

How automation can help marketers get better ROI from ad campaigns

Tanika Corneleus 30 Oct 2025

Professional customer service in the age of AI: Why humans remain the anchor

Artificial Intelligence

Professional customer service in the age of AI: Why humans remain the anchor

Dr Mariette Frazer, Issued by University of Johannesburg - Marketing Management 29 Oct 2025

Ford Ranger safety recall launched across Southern Africa

Safety

Ford Ranger safety recall launched across Southern Africa

15 Sep 2025

Ford expands safety recalls in South Africa

Maintenance

Ford expands safety recalls in South Africa

1 Sep 2025

Ford announces major safety recall in South Africa

Maintenance

Ford announces major safety recall in South Africa

19 Aug 2025

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

Security

CRM security by design, not default

Eldon Bothma and Hayley Blane 31 Jul 2025

Wine tourism: A golden opportunity for South African wine businesses

Viticulture & Oenology

Wine tourism: A golden opportunity for South African wine businesses

Daneel Rossouw 31 Jul 2025

Ford recalls over 1,000 vehicles in Southern Africa

Dealers

Ford recalls over 1,000 vehicles in Southern Africa

28 Jul 2025

Why most loyalty programmes fail to turn customers into lifelong fans

CRM

Why most loyalty programmes fail to turn customers into lifelong fans

Riaz Galant 15 Jul 2025

How to streamline your business operations and unlock greater profit

SMEs

How to streamline your business operations and unlock greater profit

Jeremy Lang, Issued by Business Partners Limited 1 Jul 2025

SA wine industry maps bold future amid global and local pressures

Viticulture & Oenology

SA wine industry maps bold future amid global and local pressures

28 May 2025

Listening is the new loud: The new era of lead generation

Marketing

Listening is the new loud: The new era of lead generation

Michelle Huxtable, Issued by We Do Digital 2 May 2025

Data breach at Pam Golding puts spotlight on protection laws in South Africa

Cybersecurity

Data breach at Pam Golding puts spotlight on protection laws in South Africa

Mark Thomas, Andrew Attieh 24 Mar 2025

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Source: Pexels.

Property

Pam Golding Properties data breach: What you need to know and what’s being done

13 Mar 2025

How SMEs can harness hyper-personalisation to redefine consumer engagement

SMEs

How SMEs can harness hyper-personalisation to redefine consumer engagement

Gugu Mjadu, Issued by Business Partners Limited 11 Mar 2025

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

CRM, CX, UX

YOUKNOW Technologies adds HubSpot CRM to its premium technology stack

Issued by YOUKNOW Technologies 4 Mar 2025

CCBSA announces new leadership appointments

Retail

CCBSA announces new leadership appointments

17 Feb 2025

How technology is shaping South Africa's retail landscape

Technology

How technology is shaping South Africa's retail landscape

Bonga Gumede 5 Feb 2025

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

CRM, CX, UX

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Issued by Everlytic 9 Dec 2024

Mastering marketing basics for medium to large businesses

Marketing

Mastering marketing basics for medium to large businesses

Issued by Hoorah Digital 20 Nov 2024

Source: Supplied. Pieter De Wet, business development lead at FutureBank.

Financial Services

Beyond transactions: The rise of mobile wallets. But consolidation is coming

13 Nov 2024

Avoiding price traps: Tips for choosing hotel tech systems

Hospitality

Avoiding price traps: Tips for choosing hotel tech systems

11 Nov 2024

Maximising Your ERP and CRM investments: Not all managed services are made the same

CRM, CX, UX

Maximising Your ERP and CRM investments: Not all managed services are made the same

Issued by Altron Digital Business 10 Oct 2024

Agribusiness

Boosting South Africa’s agribusiness: Practical strategies for growth and success

Phumla Mavundla 26 Sep 2024

The astonishing benefits of cloud-based ERP

Cloud

The astonishing benefits of cloud-based ERP

Anton Oosthuizen, Issued by QuickEasy Software 10 Sep 2024

How e-commerce brands can win in the age of customer expectation

CRM

How e-commerce brands can win in the age of customer expectation

Khosi Ncube 22 Aug 2024

New Salesforce developer training programme launched for WC youth

Skills Training

New Salesforce developer training programme launched for WC youth

21 Aug 2024

More than employees: Lindiwe Sangweni-Siddo, from exile to excellence

Hospitality

More than employees: Lindiwe Sangweni-Siddo, from exile to excellence

Issued by City Lodge Hotels 12 Aug 2024

Mastering effective communication in small business is the key to success

SMEs

Mastering effective communication in small business is the key to success

Denise Maré, Issued by SAICA 9 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Travel trends in South Africa: Navigating sales-specific insights

Travel

Travel trends in South Africa: Navigating sales-specific insights

Andy Woods-Ballard 28 Jun 2024

V&A Waterfront Neighbourhood Awards have launched

Retail

V&A Waterfront Neighbourhood Awards have launched

24 Jun 2024

How to handle customer complaints

CRM

How to handle customer complaints

21 Jun 2024

Source: Supplied. Antonie Goosen of Meridian Realty.

Proptech

The AI revolution in real estate: Transforming estate agents' business practices

21 May 2024

From sales to accounting, how MIS helps printing companies navigate complexities

Technology

From sales to accounting, how MIS helps printing companies navigate complexities

Issued by QuickEasy Software 12 Apr 2024

99% of consumers have changed their FMCG shopping habits to save money

FMCG

99% of consumers have changed their FMCG shopping habits to save money

22 Mar 2024

Marketing

AI-powered automation: A game-changer for marketers

Natascha Torres 19 Mar 2024

Source: Supplied. Vis Govender, co-founder of Everything.Insure and group chief executive officer of FirstEquity Group.

Fintech

The emergence of insurtech is transforming the role of the broker

Vis Govender 22 Mar 2024

The future of conversational chat channels in SA

CRM

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

From prospect to profit – why sales, CRM, and service desk software matters

CRM

From prospect to profit – why sales, CRM, and service desk software matters

Anton Oosthuizen, Issued by QuickEasy Software 13 Feb 2024

Leveraging AI: The secret weapon for your side hustle

Entrepreneurship

Leveraging AI: The secret weapon for your side hustle

Kerushan Govender 12 Feb 2024