Bots | Bizcommunity

Bots | Bizcommunity

News

Advertising

You probably wouldn’t notice if an AI chatbot slipped ads into its responses

Brian Jay Tang and Kang G. Shin 15 hours

You're spending more to be heard less. That's not a growth strategy

Digital

You're spending more to be heard less. That's not a growth strategy

Musa Kalenga, Issued by Brave Group 21 Apr 2026

The short-term trap. Why your performance marketing is leaking loyalty

Marketing

The short-term trap. Why your performance marketing is leaking loyalty

Mathabatha Sexwale, Issued by Brave Group 15 Apr 2026

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

Artificial Intelligence

MO Agency launches Answer Engine Optimisation as AI reshapes how businesses get found

Luke Marthinusen, Issued by MO Agency 24 Apr 2026

Kero partners with Dotgo

Digital

Kero partners with Dotgo

Issued by Celerity.chat 4 Mar 2026

Hear the 'Titan of Transparency' on the $172bn online ad fraud crisis

Advertising

Hear the 'Titan of Transparency' on the $172bn online ad fraud crisis

Issued by Association for Communication and Advertising 4 Mar 2026

South Africa's ad industry must win the war against AI 'slop'

Artificial Intelligence

South Africa's ad industry must win the war against AI 'slop'

Musa Kalenga, Issued by Brave Group 25 Feb 2026

Source: Supplied. Andries Maritz, Principal Product Manager: Entersekt.

Banking

How AI in fraud is turning banks' own defenses against them

20 Feb 2026

Louise Polders is the head of innovation at Neon Octopus. Source: Supplied.

Artificial Intelligence

The rise of AI-simulated humans in business research

Louise Polders 19 Feb 2026

Will AI see empty agencies with no humans? (Image Source: @ Space OS )

Artificial Intelligence

How AI could be the great equaliser in creative agencies

Melusi Tshabalala 18 Feb 2026

Nicholas De Decker – Associate at Lawtons Africa

Competition Law

Are your algorithms secretly colluding? The hidden risks of digital price signalling

Nicholas De Decker 16 Feb 2026

CX outsourcing is shifting from scale to strategic outcomes

CRM

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Trends

Are you ready for the CX evolution? Here are the top 5 trends for 2026

Bruce von Maltitz 21 Jan 2026

Let’s chat about chatbots

Digital

Let’s chat about chatbots

Issued by We Do Digital 19 Jan 2026

Media

Wikipedia at 25: can its original ideals survive in the age of AI?

15 Jan 2026

Research

Verified consumer data non-negotiable for SA brands

Ross Joughin 9 Jan 2026

Source: Supplied.

4th Industrial Revolution

South Africans use AI for holiday prep, but there’s a glaring security red flag

29 Dec 2025

Source: © 123rf The No-Nonsense Guide to Getting Cited by AI is a white paper that introduces a comprehensive framework for adapting content strategies to AI assistants

Artificial Intelligence

How to stop being invisible to AI assistants

12 Nov 2025

Black Friday’s discounts alone won’t sway South African shoppers

Sales

Black Friday’s discounts alone won’t sway South African shoppers

6 Nov 2025

(Image source: © 123rf ) Jacqui Muller, researcher at Belgium Campus iTversity and a UiPath Most Valued Professional, looks at how AI-powered robotics turns marketing data chaos into boardroom clarity

Artificial Intelligence

AI-powered robotics meet the challenge of fragmented data for marketers

Jacqui Muller 3 Nov 2025

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Security

Inside SA’s retail security crisis: Protecting your business from cyber threats and fraud

Chandni Gopal, Aaqilah Nagdee & Precious Maphupha 9 Oct 2025

Murray Legg believes that machines can not build trust on their own. Source: Supplied.

Artificial Intelligence

AI can't build trust: Why human voices matter more than ever

Murray Legg 22 Sep 2025

King Price campaign: Making insurance great again

Advertising

King Price campaign: Making insurance great again

16 Sep 2025

Daily Maverick launches Daily Maverick Connect: a new era of community for its award-winning membership

Media

Daily Maverick launches Daily Maverick Connect: a new era of community for its award-winning membership

Issued by Daily Maverick 4 Sep 2025

All the 2025 WesBank New Generation Awards finalists

Digital

All the 2025 WesBank New Generation Awards finalists

29 Aug 2025

Source: © 123rf The South African Social Media Landscape Report 2025 explores how people in South Africa are using social media

Social Media

2025 the year of digital doubles: 5 key social media insights

28 Aug 2025

Microsoft hack raises concerns over AI chat data risks for businesses

Cybersecurity

Microsoft hack raises concerns over AI chat data risks for businesses

Richard Ford 25 Aug 2025

The future is female (to the power of AI)

Women's Month

The future is female (to the power of AI)

Issued by icandi CQ 25 Aug 2025

Ogilvy wins Best Digital Agency at 2025 Bookmarks Awards

IAB Bookmarks Awards

Ogilvy wins Best Digital Agency at 2025 Bookmarks Awards

Issued by Ogilvy South Africa 22 Aug 2025

The IAB SA 2025 Bookmarks Awards winners have been announced, with Ogilvy named Best Digital Agency of 2025 (Image supplied)

IAB Bookmarks Awards

Ogilvy and KFC take the double in the IAB Bookmark Awards

15 Aug 2025

Branding

As brand impersonation scams surge, Offernet launches Ravenwatch to protect South African businesses

Issued by Offernet 11 Aug 2025

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

CRM, CX, UX

How CEM Africa, the continent's leading CX summit signals the next wave of customer experience innovation

Issued by CEM Africa Summit 29 Jul 2025

Will AI reshape the future of advertising? Gen Z demands authenticity

Artificial Intelligence

Will AI reshape the future of advertising? Gen Z demands authenticity

18 Jul 2025

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Artificial Intelligence

Nazareen Ebrahim: Brilliant women in AI Ethics 2024 and AIE Summit speaker

Karabo Ledwaba 11 Jul 2025

The finalists were announced on 9 July 2025. Source: Supplied

IAB Bookmarks Awards

All the 2025 Bookmark Awards finalists

9 Jul 2025

Who owns digital?

Digital

Who owns digital?

Issued by Offernet 6 Jun 2025

Who or what is in your B2B research sample?

Research

Who or what is in your B2B research sample?

Issued by Livingfacts 2 May 2025

Jordan Hollander, co-founder at Hotel Tech Report

Technology

How AI will revolutionise the hospitality industry in 2025

Jordan Hollander 28 Jan 2025

Source: Supplied. Tivon Loubser, co-fund manager, MeTTa Capital.

Financial Services

New asset class in SA: First secondaries fund launched

14 Jan 2025

What is Bluesky? Why 10s of millions of people are heading for a ‘decentralised’ social media platform

Social Media

What is Bluesky? Why 10s of millions of people are heading for a ‘decentralised’ social media platform

Jean Burgess 27 Nov 2024

Data analysis and reporting gives retailers inside lane in race to Black Friday

Retail

Data analysis and reporting gives retailers inside lane in race to Black Friday

28 Oct 2024

Source: © Avid Following a settlement, the details of which have not been disclosed, Unilever has been dropped from the lawsuit by X

Advertising

Is Elon Musk winning the legal war or losing the ad battle as Unilever and X settle

Danette Breitenbach 16 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

$Source: The Bookmarks The IAB SA Bookmark Awards' winners have been announced with TBWA \ Hunt Lascaris being the big winner on the night$

IAB Bookmarks Awards

#Bookmarks2024: All the IAB SA Bookmark Awards 2024 winners

Danette Breitenbach 16 Aug 2024