Bots | Bizcommunity

Bots | Bizcommunity

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Jordan Hollander, co-founder at Hotel Tech Report

Technology

How AI will revolutionise the hospitality industry in 2025

Jordan Hollander 28 Jan 2025

Source: Supplied. Tivon Loubser, co-fund manager, MeTTa Capital.

Financial Services

New asset class in SA: First secondaries fund launched

14 Jan 2025

What is Bluesky? Why 10s of millions of people are heading for a ‘decentralised’ social media platform

Social Media

What is Bluesky? Why 10s of millions of people are heading for a ‘decentralised’ social media platform

Jean Burgess 27 Nov 2024

Data analysis and reporting gives retailers inside lane in race to Black Friday

Retail

Data analysis and reporting gives retailers inside lane in race to Black Friday

28 Oct 2024

Source: © Avid Following a settlement, the details of which have not been disclosed, Unilever has been dropped from the lawsuit by X

Advertising

Is Elon Musk winning the legal war or losing the ad battle as Unilever and X settle

Danette Breitenbach 16 Oct 2024

Image source: sebastien decoret –

Services

How to add automated voice bots into your call centre: Start simple

Ryan Falkenberg 30 Sep 2024

$Source: The Bookmarks The IAB SA Bookmark Awards' winners have been announced with TBWA \ Hunt Lascaris being the big winner on the night$

IAB Bookmarks Awards

#Bookmarks2024: All the IAB SA Bookmark Awards 2024 winners

Danette Breitenbach 16 Aug 2024

Source: Supplied. Anna Collard, senior vice president, content strategist and ambassador of KnowBe4 Africa.

Fintech

In chatbots we trust—but should we?

12 Aug 2024

AI is slowly making its way into advanced pharmacology, but will need investor patience.

Data & Analytics

Forget chat bots, AI is helping out in drug discovery and development

Lindsey Schutters 17 Jul 2024

E-commerce

South African online shoppers favour fashion and food in digital cart

15 Jul 2024

Yolandi Esterhuizen, director of Global Product Compliance at Sage Africa & Middle East

Trends

Automation trends to future-proof HR

Yolandi Esterhuizen 12 Jul 2024

(Image supplied)

IAB Bookmarks Awards

All the IAB 2024 Bookmark Awards' finalists

12 Jul 2024

Source: © 123rf As customer journeys become more complex, creating a more personalised two-way interaction with customers is an increasingly important requirement for brands

Research

Messaging the preferred method for customers to interact with brands says research

9 Jul 2024

Dating apps are like slot machines - A matchmaker saves the day

Lifestyle

Dating apps are like slot machines - A matchmaker saves the day

Issued by MatchVIP Dating Agency 6 May 2024

Source: © 123rf Social media is the largest channel worldwide for advertising investment according to Warc Media’s latest forecast, Global Ad Trends

Marketing

Warc: Social media reaches new peaks, wields huge influence over how brands reach their audiences

2 May 2024

Source: Supplied. Dean Baker is the squad lead of BFSI from Infobip.

Banking

Banks must embrace next-generation solutions to satisfy data-driven demands

Dean Baker 23 Apr 2024

We present the 13 insights session summaries selected for this year’s SAMRA Annual Conference

Research

We present the 13 insights session summaries selected for this year’s SAMRA Annual Conference

Issued by SAMRA 22 Apr 2024

Welcome to the era of the AI co-pilot

4th Industrial Revolution

Welcome to the era of the AI co-pilot

Nick Durrant, Issued by Bluegrass Digital 11 Apr 2024

5 trends driving change in SA’s retail industry

Trends

5 trends driving change in SA’s retail industry

Regan Adams 26 Feb 2024

Anja van Beek, Talent Strategist, Leadership & HR Expert and Executive Coach

Trends

#BizTrends2024: Beyond bots and degrees

Anja van Beek 31 Jan 2024

Image supplied.

IAB Bookmarks Awards

IAB South Africa Bookmark Awards 2024: Call for jury nominations now open

26 Jan 2024

Image supplied. Geoff Cohen, DYDX addresses the alarming trend in digital advertising; AI-driven fake advertising websites

Digital

#BizTrends2024: Geoff Cohen - The alarming digital trend of AI-driven fake advertising websites

Geoff Cohen 23 Jan 2024

#BizTrends2024: Intelligent assistants can bridge generative AI gap

Trends

#BizTrends2024: Intelligent assistants can bridge generative AI gap

Henda Scott 9 Jan 2024

Fintech

2024 predicts: GenAI realism, Digital ID progress, but social engineering mutates again

Gerhard Oosthuizen 8 Jan 2024

Social Media

Disinformation is part and parcel of social media’s business model, new research shows

Carlos Diaz Ruiz 24 Nov 2023

Social Media

X/Twitter: imposing a $1 bot tax on new customers will only make the platform's problems worse

Hamza Mudassir 27 Oct 2023

X rolls out 'Not A Bot' subscription in New Zealand and the Philippines

Mobile & Apps

X rolls out 'Not A Bot' subscription in New Zealand and the Philippines

Lindsey Schutters 18 Oct 2023

3 steps for small businesses to bolster cybersecurity

SMEs

3 steps for small businesses to bolster cybersecurity

Ben Bierman, Issued by Business Partners Limited 10 Oct 2023

Elon Musk in conversation with Israel's PM. Source: Screenshot.

Social Media

Elon Musk mulls over charging for X to combat bots

20 Sep 2023

Image: Terry Levin. Zoe Scaman looks at where the internet is going through the lens of User Generated Content at the recent Nedbank IMC.

IMC Conference

#NedbankIMC2023: From creator economy to cosy web to a new spirit of reciprocity and generosity

Terry Levin 18 Sep 2023

The correct use of AI can bring value to your CX strategy

Technology

The correct use of AI can bring value to your CX strategy

Neville Quinton 13 Sep 2023

Leaner, meaner, eco-friendlier logistics

Logistics & Transport

Leaner, meaner, eco-friendlier logistics

Issued by Executive Placements 7 Aug 2023

The event will be held in August. Source: Supplied.

CRM

4 key insights from leading brands in the CX industry

26 Jul 2023

#WPRD2023: 3 ways brands can use AI to improve their reputation management and PR

PR & Communications

#WPRD2023: 3 ways brands can use AI to improve their reputation management and PR

Ethel Ramos 17 Jul 2023

Why Meta's Threads app is the biggest threat to Twitter yet

Technology

Why Meta's Threads app is the biggest threat to Twitter yet

Lisa M. Given 7 Jul 2023

TikTok shakes up SA social media 'Big Five'

Social Media

TikTok shakes up SA social media 'Big Five'

Issued by Ornico 3 Jul 2023

Embracing AI, unleashing creativity, and navigating the future

Advertising

Embracing AI, unleashing creativity, and navigating the future

Issued by Dentsu 29 Jun 2023

Image supplied.

IAB Bookmarks Awards

#Bookmarks2023: IAB SA Bookmark Awards 2023 finalists announced

22 Jun 2023

Source: © Anawat sudchanham Customer empathy and good service are still more likely to sway shoppers than having the lowest price tag, snap poll finds

CRM

Excellent customer service, not price, wins over consumers

20 Jun 2023

Image source: Blake Wisz from

Trends

Trends in retail training and how this impacts talent retention

Michael Hanly 20 Jun 2023

The Sex Expo returns to Cape Town after a decade

Events

The Sex Expo returns to Cape Town after a decade

23 May 2023

Mobile

7 secrets to maximise mobile campaign performance

Chrysa Karamanidi 15 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

CRM, CX, UX

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

Source: pitinan © 123RF.com

Medtech

Artificial intelligence is real care: the future of AI-driven medical schemes

Vukosi Sambo 2 May 2023

Twitter blue ticks: 5 ways to spot misinformation without verified accounts

Technology

Twitter blue ticks: 5 ways to spot misinformation without verified accounts

Mikey Biddlestone, Jon Roozenbeek, Sander van der Linden 26 Apr 2023

Filum Ho, CEO of Apollo Studios

4th Industrial Revolution

Bot workers - an opportunity, not a setback for SA employees

Filum Ho 24 Apr 2023