Since OTAs make it difficult to tell the difference between hotel rooms and sectional title ones, guests may be disappointed in what they get for their money. This leads to negative customer experiences and bad reviews for the hotel.
Theresa Prins 30 Oct 2019
It appears that most hoteliers in Cape Town are not planning to charge cancellation fees for reservations that are cancelled due to the drought in the Mother City. Is this really the right decision?
Theresa Prins 15 Feb 2018
There are so many influencing factors to consider when setting a budget. It is a lengthy, but worthwhile exercise. The aim is always to: grow the business, set a realistic budget and get it as accurate as possible.
Theresa Prins 9 Jan 2018
Revenue management, although a well-established discipline in the industry for more than a decade, is a misunderstood, if not entirely absent concept in many hotels...
Theresa Prins 7 Dec 2017