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Shalom Mashiri
I am a strategic hospitality leader with over 8 years of experience managing lodge and resort operations in both city and remote settings, currently serving as General Manager at Nibela Lake Lodge. I lead with empathy and innovation, focusing on sustainability, team development, and delivering exceptional guest experiences.
Show profile Hide profileGeneral Manager
Nibela Lake Lodge – Dream Hotels & Resorts | KwaZulu-Natal
Jul 2025 – Present
Oversee all aspects of operations at Nibela Lake Lodge, a remote eco-lodge situated on the edge of Lake St. Lucia. I lead with a balance of strategic oversight and hands-on action to ensure exceptional guest experiences, effective community engagement, and high staff performance.
• Provide strategic leadership across departments aligned with Dream Hotels & Resorts' long-term goals.
• Manage daily operations, refurbishments, preventative maintenance, and 18 forest chalets.
• Report monthly on financials, marketing, and guest feedback to executive leadership.
• Lead and train a team with limited hospitality backgrounds, cultivating a high-performance culture.
• Navigate complex remote logistics, building strong supplier and contractor relationships.
• Cultivate community partnerships while maintaining high operational and cultural standards.
• Innovate guest experience initiatives and swiftly resolve challenges to maintain service excellence.
• Support guest engagement and entertainment programs in line with brand experience goals.
________________________________________
Assistant General Manager
Little Switzerland Resort – Dream Hotels & Resorts 3 Star | Northern Drakensberg
Sep 2022 – Jun 2025
Oversaw daily operations, guest satisfaction, and financial performance at this 55-room resort with 90 staff and an annual turnover of R20–22 million.
• Streamlined front office and reservations systems, boosting guest satisfaction and repeat visits.
• Maintained a 52% average occupancy rate and increased weekend occupancy from 20% to 45%.
• Led operations including maintenance, refurbishments, budgeting, and performance reporting.
• Boosted guest feedback scores by 30% through service refinement and staff leadership.
• Collaborated on marketing strategies and drove brand awareness and revenue growth.
• Built a positive team culture through training, appraisals, and inclusive staff engagement.
• Ensured compliance with industry standards, licensing, and legal regulations.
• Organised “Reach for a Dream” events and spearheaded local community outreach in Langkloof.
________________________________________
Front Office Manager
eMakhosini Hotel Group | Durban
Jul 2019 – Aug 2022
• Managed front office operations and guest relations in a high-volume hotel environment.
• Maintained guest satisfaction ratings above 95%.
• Streamlined operational reporting for data-driven management decisions.
________________________________________
Front Office Manager
Grange Gardens Hotel | Durban
Oct 2017 – Jun 2019
• Reduced guest check-in/out times by 30% through digital upgrades and team optimisation.
• Designed and implemented a front desk training program to improve service consistency.
________________________________________
Front Office Receptionist
St James on Venice | Durban
May 2016 – Jan 2017
• Delivered personalised service that contributed to high customer loyalty and strong reviews.
________________________________________
Education & Training
• Business Management Short Courses, Stellenbosch Graduate Institute
(Eduvos Online – In Progress, 2024)
• Diploma in Hospitality Management, International Hotel School (AHLEI, 2016)
• Matric (Bachelor’s Pass), Northwood Boys School (2011)
General Manager
Nibela Lake Lodge – Dream Hotels & Resorts | KwaZulu-Natal
Jul 2025 – Present
Oversee all aspects of operations at Nibela Lake Lodge, a remote eco-lodge situated on the edge of Lake St. Lucia. I lead with a balance of strategic oversight and hands-on action to ensure exceptional guest experiences, effective community engagement, and high staff performance.
• Provide strategic leadership across departments aligned with Dream Hotels & Resorts' long-term goals.
• Manage daily operations, refurbishments, preventative maintenance, and 18 forest chalets.
• Report monthly on financials, marketing, and guest feedback to executive leadership.
• Lead and train a team with limited hospitality backgrounds, cultivating a high-performance culture.
• Navigate complex remote logistics, building strong supplier and contractor relationships.
• Cultivate community partnerships while maintaining high operational and cultural standards.
• Innovate guest experience initiatives and swiftly resolve challenges to maintain service excellence.
• Support guest engagement and entertainment programs in line with brand experience goals.
________________________________________
Assistant General Manager
Little Switzerland Resort – Dream Hotels & Resorts 3 Star | Northern Drakensberg
Sep 2022 – Jun 2025
Oversaw daily operations, guest satisfaction, and financial performance at this 55-room resort with 90 staff and an annual turnover of R20–22 million.
• Streamlined front office and reservations systems, boosting guest satisfaction and repeat visits.
• Maintained a 52% average occupancy rate and increased weekend occupancy from 20% to 45%.
• Led operations including maintenance, refurbishments, budgeting, and performance reporting.
• Boosted guest feedback scores by 30% through service refinement and staff leadership.
• Collaborated on marketing strategies and drove brand awareness and revenue growth.
• Built a positive team culture through training, appraisals, and inclusive staff engagement.
• Ensured compliance with industry standards, licensing, and legal regulations.
• Organised “Reach for a Dream” events and spearheaded local community outreach in Langkloof.
________________________________________
Front Office Manager
eMakhosini Hotel Group | Durban
Jul 2019 – Aug 2022
• Managed front office operations and guest relations in a high-volume hotel environment.
• Maintained guest satisfaction ratings above 95%.
• Streamlined operational reporting for data-driven management decisions.
________________________________________
Front Office Manager
Grange Gardens Hotel | Durban
Oct 2017 – Jun 2019
• Reduced guest check-in/out times by 30% through digital upgrades and team optimisation.
• Designed and implemented a front desk training program to improve service consistency.
________________________________________
Front Office Receptionist
St James on Venice | Durban
May 2016 – Jan 2017
• Delivered personalised service that contributed to high customer loyalty and strong reviews.
________________________________________
Education & Training
• Business Management Short Courses, Stellenbosch Graduate Institute
(Eduvos Online – In Progress, 2024)
• Diploma in Hospitality Management, International Hotel School (AHLEI, 2016)
• Matric (Bachelor’s Pass), Northwood Boys School (2011)
