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Candace van Zyl

The need for smarter CRM software

Candace van Zyl 1 Jun 2017

#JunkStatus: It's squeaky bum time for South Africa

#JunkStatus: It's squeaky bum time for South Africa

Jedd Cokayne 31 May 2017

(c) Luca Bertolli -

There will always be someone who rains on your parade

Aki Kalliatakis 29 May 2017

Chatbots as part of an integrated customer service strategy

Chatbots as part of an integrated customer service strategy

Wynand Smit 29 May 2017

Fighting fake news flames

Fighting fake news flames

Oresti Patricios 25 May 2017

Gen X: How to get the generation right (part 3)

Gen X: How to get the generation right (part 3)

Jessica Tennant 24 May 2017

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Gen X: Decluttering misconceptions about what it means to be an adult in 2017 (part 2)

Jessica Tennant 23 May 2017

Chantel Troskie, customer experience account manager at Oracle SA.

Get ready for the AI startup retail CX revolution

Leigh Andrews 18 May 2017

Samantha Craddock © –

Is cold calling dead?

Dave Nemeth 16 May 2017

How brands that disguise their origins do damage to their bottom line

How brands that disguise their origins do damage to their bottom line

Paurav Shukla 9 May 2017

Need for native speakers to create multilingual chatbots

Need for native speakers to create multilingual chatbots

4 May 2017

Warakorn Harnprasop ©

Customers likely to share positive experiences as much as bad experiences

4 May 2017

Finally get ROI from customer engagement by designing unforgettable brand experiences

BrandLove 4 May 2017

(c) Joerg Hackemann -

Airline PR disasters and the lessons you can learn

Aki Kalliatakis 3 May 2017

Let's do Biz