Why keeping your customers is now the smartest growth strategy
Cristelle Snyman
Your customers know when you’re faking it
Cristelle Snyman
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Can big agencies actually deliver??
When was the last time you met a client that was actually happy with their big global agency?
Win the pitches/business at all costs, sign on the dotted line and within 3 months you go from best friend to outcast. So I ask you why do clients still fall for the bells and whistles and the fancy offices and the verbal diarrhoea? I mean smaller agencies will be more dedicated to your business, cheaper, quicker turnaround, better understanding of your brand. Skill sets definitely cannot be the issue, because most small agencies are run by ex big agency individuals. To the clients out there this is something you know and experience everyday, so why are you not doing something about it?
