CRM News

World PR Day

Africa declaration to PR professionalisation launches

Natalia Rosa on why AI is making strategic communications more valuable than ever

Robin Fredericks

Trust is PR’s greatest currency in the age of the prosumer

BROUGHT TO YOU BY:

More #WPRDAY2026

Subscribe & Follow

Advertise your job vacancies

The real value of rewards lies beyond the transaction

The real value of rewards lies beyond the transactionLianne Booth

More news

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023

Diamond jeweller Shimansky: V&A Waterfront Tenant Service Excellence Awards overall winner

14 Aug 2023

Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment

The impact of economic conditions on the retail market and different consumer segments

10 Aug 2023

Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping

Maps shows changes in consumer behaviour, shopping patterns and media consumption

4 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Have you done enough to win over the consumers of the future?

Have you done enough to win over the consumers of the future?

Namrata Gotarne, NielsenIQ 27 Jul 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Source: © 123rf PwC’s latest Global Consumer Insights Survey identifies five key areas impacting consumer spend and shaping shopping trends

5 key areas impacting consumer spend, shaping shopping trends

21 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The expo returns in September. Source: Supplied.

Organic & Natural Products Expo to return in September

30 Jun 2023

Image source: Vitaliy Vodolazskyy –

Suppliers obligated to protect consumers

29 Jun 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

Image source: everydayplus –

4 key trends driving branded merchandise

22 Jun 2023

Source: © Anawat sudchanham Customer empathy and good service are still more likely to sway shoppers than having the lowest price tag, snap poll finds

Excellent customer service, not price, wins over consumers

20 Jun 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

7 loyalty programmes trends

20 Jun 2023

Colin Erasmus, chief operations officer at Microsoft South Africa

Retail staff want more tech, research reveals

20 Jun 2023

Image source: Blake Wisz from

Trends in retail training and how this impacts talent retention

Michael Hanly 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine

SA wins at international loyalty awards

15 Jun 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

Lauren Hartzenberg 1 Jun 2023

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

23 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

Virgin Active revamps app and rewards programme to drive loyalty

23 May 2023

Leveraging customer touchpoints in retail - why context matters

Leveraging customer touchpoints in retail - why context matters

Heath Huxtable 16 May 2023

Let's do Biz