Emirates simplifies rebooking and refunds
Emirates has updated its Covid-19 travel waiver policies into one simplified approach for rebooking and refunds on tickets issued in all its global markets.
“The travel and airline industry have complicated rulebooks for how fares, re-bookings or refunds are applied, which also differ depending on market regulation. We understand that explaining and unravelling all of that is confusing and frustrating for customers. The Covid-19 pandemic is unprecedented for everyone," Adnan Kazim, Emirates’ chief commercial officer says.
The airline is offering up to two years validity on their current tickets, or travel vouchers which can be redeemed for any Emirates product or service. Any fees for making changes will be waived for tickets issued till 31 May 2020 for travel up to 31 August 2020. "However, if they would still like to opt for a refund, we will process that. We would just like to seek our customers’ understanding that refunds will take time as we have a significant backlog to manage," he says.
Emirates is offering three options to its customers affected by flight cancellations and travel restrictions:
Whenever they are ready to travel again, within two years from the day their ticket was originally issued, they simply need to contact Emirates or their travel agents to reschedule their flight. Their ticket will be accepted for any flight to the same Emirates destination or to another city within the same Emirates region with no fees for changes. Those who wish to rebook their ticket to travel to another region can also do so – Emirates will not charge reissuance fees, only any applicable fare difference.
Emirates has also made it easy for customers to request these options online through a simple form.