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Tech democratisation will set the tone for 2021
Andrew Smit and Johan Walters
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5 sustainability trends that will shape business in 2021
Christelle Marais4 trends set to continue or be re-interpreted in the NGO sector
Innocent MasayiraStrengthening NPO skills and processes
Nazeema Mohamed, Feryal Domingo and Soraya JoonasSustainability is key for social investment in 2021
Keri-Leigh Paschal
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4 trends in employee skills development and training you need to know for 2021
Siphelele Kubheka and Desikan Naidoo
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Digital solutions need small steps to succeed
Xanthe AdamsMining looks ahead to more Covid risk
Ralf HenneckeMining's year ahead will demand deep innovation
Frederick Cawood
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10 predictions around fintech
Dominique CollettThe 4 themes for the new year
Andrew Duvenage,3 wealth management trends to watch in 2021
Maarten Ackerman4 strategies to rethink investing in SMEs
Kuhle MnisiMicroinsurance ready to reach new heights
Marius BothaFinding alpha in the age of Covid-19
Nema Ramkhelawan-BhanaPurpose or profit. It's not a choice
Mike MiddletonShifting towards a digital - but still human - approach
Henry van Deventer
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Healthcare innovation in 2021 and beyond
Reynhardt UysAre day hospitals the new trend?
Lee Callakoppen3 emerging medical scheme membership patterns
Nerine BrinkHealthcare innovations to look out for
Moshe Lichtenstein
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5G is coming. Here's what it could mean for SA
Samantha Naidoo
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3 big issues demanding legal attention this year
Jonathan Veeran, Nozipho Mngomezulu and Burton Phillips
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Wine in the wake of corona
Kristen Duff and Gosia Young7 prospects and necessary shifts for the arts
Rucera Seethal
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Auction industry survival depends on going virtual
Joff van ReenenCovid-19 drives new trends in local property market
Marcél du Toit
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A bold year for beverages
Alex GlendayAcceleration of digital payments
Jonathan SmitSafety vs sustainability - the packaging industry's key conundrum
Nthabiseng MotsoenengThe evolving e-tail landscape
Vilo Trska
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[BizTrends 2016] Heading for a 'privacy apocalypse'
Big data is all the rage, but what does that mean in real terms in 2016 and is it just the tip of the iceberg in terms of the implications for privacy protection and the unchecked harvesting of consumer experiences?
Privacy hostilities
Because of the data gathering and analysis capabilities of the big ecosystems (networks of flexible and adaptable companies, each of which affects and is affected by the others), private companies now know more about your behaviour than the most totalitarian State ever did. What will they do with it? There is a very real possibility that a major brand or service will suffer an attack or breach that may embarrass ordinary consumers by exposing the kind of information that users will be shocked to discover is openly out there. This will affect both corporations and customers alike.
Harvesting experiences
With their advertising-based revenue model, services like Google and Facebook are basically harvesting people's lives. Your experiences are hoovered up, tracked and analysed and your humanity farmed and sold to the highest bidder. As a result of this, trust will be a key commodity going into the future and companies cannot just ask consumers to give away their personal information mindlessly to 'the machine'.
Smart sensors
This, coupled with the explosion of data that the Internet of Things (IoT) has facilitated, will bring the privacy issue into stark relief. Fortunately, data analysis has an incredible power to improve the world - but at what personal cost to privacy or our essential humanity?
Real-time revolution
The ultimate drivers of the 'real-time revolution' are platforms like Amazon, Netflix and Uber that offer services which give the consumer more contextual and relevant options than ever before. The elimination of lag in a consumer's life is compelling and having tasted the future with these existing services, society will see a tip over to a gold rush of new platforms that hope to follow in the wake of these leaders. This will result in a 'rump' of relatively low value consumers, who will accept constant intrusion, monitoring and carnival barking, to offset their inability to afford the service.
The power of personality
The big payoff for companies entering this new age is that modern technology allows them far more personality than ever before and they will have to shift their focus from pure brand sells, to actually delivering services with a personality that resonates with users at a personal level. The more our world is ruled by algorithms, the more we will demand to be treated as humans.