What makes marketing to this audience particularly difficult, is that marketers do not operate in this market like they might when targeting adult consumers. In short, marketers struggle to understand or connect to the young consumer, often approaching and communicating with them in the wrong way with the wrong language, all because they fail to understand them.
Marketing to youth is not necessarily rocket science but does require a different approach to the traditional methods employed by most marketers targeting adult consumers. Certain principles still apply, such as getting to know your market and staying in touch with them. In fact these two rules are perhaps more vital to companies selling products to the youth market today because the youth of today are no fools. As a group they are less forgiving, more demanding, more educated and sophisticated than their forefathers. They expect service, demand speed and value, crave innovation and behave more like adults than we would give them credit for.
Research plays an important part of any marketer's arsenal to better understand their young customers, as does having your own children. Books and lectures also help in understanding the mindset of these mini adults, provided that the material is recently published. In truth, the landscape of the youth market changes so rapidly that few publications, theories or learning's stay contemporary for long, making daily learning essential. One such way to do this is through case studies and the learning's of fellow marketers of youth services and products. When one considers that international brands like McDonald's, Barbie, Coca Cola and local brands like YOTV, 5FM and Spur Steak Ranches, have for decades managed to retain the ongoing custom of the youth, it pays to listen to their learning's, insights and anecdotes. Likewise, we can learn a great deal from brands like Sony who have managed with Sony Playstation and PS2 to remain at the top of their game for so long.
Confucius (551BC - 479BC) is accredited with saying that "A youth is to be regarded with respect. How do you know that his future will not be equal to our present?" The sad reality is that in many cases, the youth of today are already equal to our present and so we would be best advised to take whatever steps we can to learn from others about this dynamic market lest we fall behind in their wake.
