Virtual assistant | Bizcommunity

Virtual assistant | Bizcommunity

News

Natalie van der Merwe, head of division at Vox, gives insight into how SMEs don’t need a full overhaul to compete, they just need a smarter, step-by-step approach to omnichannel. (Image supplied)

Community

5 ways SMEs can close the omnichannel gap

Natalie Van der Merwe 8 May 2026

"We are facing a skills bifurcation, where the freelancers who embrace AI as a tool will command premium rates, and those who don’t will face price compression," Frank Ogagba, founder, Freelance Locals (Image source: © 123rf )

Artificial Intelligence

SA freelancers face a skills bifurcation, not a job apocalypse from AI - for now

23 Mar 2026

Let’s chat about chatbots

Digital

Let’s chat about chatbots

Issued by We Do Digital 19 Jan 2026

Breeze Invoicing rolls out recurring invoices for African SMEs

Software

Breeze Invoicing rolls out recurring invoices for African SMEs

Issued by Tech Oasis Systems 15 Mar 2023

Source: © 123rf In a world of sameness, humans are not thinking, not applying themselves and not adding anything new, just melting into whatever the digital algorithm is feeds us

Trends

#BizTrends2025: Break free from brain rot, enshittification, move from digital sameness and embrace culture movements

Danette Breitenbach 31 Mar 2025

How AI tools are transforming coaching in SA

Skills Training

How AI tools are transforming coaching in SA

Issued by SACAP 2 Apr 2024

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

4th Industrial Revolution

IBM and AWS expand partnership to accelerate generative AI adoption in Africa

27 Nov 2023

Dentsu celebrates a night of huge success at the New Generation Awards 2023

Digital

Dentsu celebrates a night of huge success at the New Generation Awards 2023

Issued by Dentsu 4 Oct 2023

The awards were held last week. Source: Supplied.

Youth Marketing

The New Generation Awards winners revealed

2 Oct 2023

Advertising

All the 2023 New Generation Awards finalists!

4 Sep 2023

TBWA tops world's most innovative and creative lists for 2022

Advertising

TBWA tops world's most innovative and creative lists for 2022

Issued by TBWA 17 Mar 2022

For workers in Africa, the digital economy isn't all it's made out to be

Employee Wellness

For workers in Africa, the digital economy isn't all it's made out to be

Mohammad Amir Anwar 23 Feb 2022

Source: Sergey Soldatov -

Technology

AI shop assistants: Get ready for a world where you can't tell humans and chatbots apart

Shweta Singh 7 Jan 2022

R16.1m awarded to SA's most inspiring social innovators

Infrastructure, Innovation & Technology

R16.1m awarded to SA's most inspiring social innovators

3 Dec 2021

Partnerships are key to surviving the pandemic

Accounting & Auditing

Partnerships are key to surviving the pandemic

Issued by SAICA 21 Oct 2021

Trends

#BizTrends2021: Trend check - looking back and facing forward

Michael Smollan 3 Aug 2021

6 technologies that should be part of a future CCM strategy

Technology

6 technologies that should be part of a future CCM strategy

Brent Haumann 24 May 2021

Is your smartphone helping marketers target you? Take the test

Cybersecurity

Is your smartphone helping marketers target you? Take the test

19 Apr 2021

Jeff Bezos reshaped retail as CEO of Amazon. AP Photo/John Locher

E-commerce

How Bezos and Amazon changed the world

Venkatesh Shankar 4 Feb 2021

Boomerang.africa - WhatsApp templates increase engagement and conversion rates

Digital

Boomerang.africa - WhatsApp templates increase engagement and conversion rates

Issued by Techsys Digital 2 Oct 2020

How conversational commerce is shaping the future of business

E-commerce

How conversational commerce is shaping the future of business

James Bayhack 14 Sep 2020

Image source: Gallo/Getty Images.

Research

What is shaping culture? The automated lifestyle

Brett Rogers 6 Apr 2020

Is AI reinventing insurance?

ICT

Is AI reinventing insurance?

31 Mar 2020

Image source: Gallo/Getty Images.

Digital

The war for the digital customer moves to the first mile as voice interfaces begin to mature

Richard Mullins 5 Feb 2020

#BizTrends2020: Africa's double-edged consumer demand

Trends

#BizTrends2020: Africa's double-edged consumer demand

Ailsa Wingfield 6 Jan 2020

#OnTheBigScreen: Cut-Out Girls, Ford v Ferrari and Jexi

Film

#OnTheBigScreen: Cut-Out Girls, Ford v Ferrari and Jexi

Daniel Dercksen 22 Nov 2019

Insurance comes of (digital) age

Insurance & Actuarial

Insurance comes of (digital) age

21 Nov 2019

Image source: Gallo/Getty.

Mobile

MTN launches the first chatbot in Ivory Coast

31 Jul 2019

Amazon is turning 25 - here's a look back at how it changed the world

E-commerce

Amazon is turning 25 - here's a look back at how it changed the world

Venkatesh Shankar 4 Jul 2019

Tech won't kill the contact centre, it'll make it more powerful

Services

Tech won't kill the contact centre, it'll make it more powerful

Wynand Smit 30 Apr 2019

Retailers

Walmart pairs its Voice Order function with Google Assistant

3 Apr 2019

Artificial Intelligence: Hospitality, and that human touch

Hospitality

Artificial Intelligence: Hospitality, and that human touch

Julia Aymonier 27 Mar 2019

#OneShow2019: Anthony Chelvanathan's judging pick of the day

The One Club for Creativity

#OneShow2019: Anthony Chelvanathan's judging pick of the day

29 Mar 2019

Why and how industrial revolutions form and to how to take part in them

ICT

Why and how industrial revolutions form and to how to take part in them

Tiisetso Maloma 20 Mar 2019

10 Data and Analytics Technology Trends for 2019

Data & Analytics

10 Data and Analytics Technology Trends for 2019

20 Feb 2019

5 ways AI is changing the workplace

Management & Leadership

5 ways AI is changing the workplace

Farren Roper 13 Feb 2019

Gartner predicts 25% of workers to use VEAs daily by 2021

Technology

Gartner predicts 25% of workers to use VEAs daily by 2021

10 Jan 2019

AI: From origin to extinction

Data & Analytics

AI: From origin to extinction

Craig Johnston 20 Nov 2018

South Africa's new generation of dads are cool, committed and in charge

Research

South Africa's new generation of dads are cool, committed and in charge

Rachel Thompson, Issued by NielsenIQ 16 Nov 2018

Why knowledge is power in customer service

Skills Development & Training

Why knowledge is power in customer service

Wynand Smit 4 Oct 2018

Is South Africa ready for the "smart" hotel room?

Hospitality

Is South Africa ready for the "smart" hotel room?

Danny Bryer 23 Jul 2018

Soccer World Cup VAR: technology is transforming the beautiful game

Technology

Soccer World Cup VAR: technology is transforming the beautiful game

Olatunbosun Olaniyan 21 Jun 2018

Chantel Troskie, customer experience senior sales manager at Oracle

Banking

Banks need to rethink customer experience

Chantel Troskie 30 Apr 2018

WillyamBradberry © .

Fairness First

#FairnessFirst: Attention! Alexa and Siri are not real-life 'women in tech'!

Leigh Andrews 26 Mar 2018

Data & Analytics

Voice assistants will have to build trust before we're comfortable with them tracking us

Louise Kelly and Kate Letheren 13 Mar 2018