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Unathi Sikhonje
I am a self-driven, hardworking and outgoing person who always aims to deliver high standard quality of work. A dedicated team player, I am always willing to consider, analyze and a make it happen individual. Able to analyze the different opinions, critics and needs of our stakeholders for the sake of the organization, whilst ensuring the executive business and my team’s success.
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Show profile Hide profileUnathi Sikhonje
42 Harley Street, Ferndale, randburg
Johannesburg, Gauteng, 2194
Email: [email protected]
Cell: 076 861 2476
[12/19/2025
Dear Hiring Manager's Name
I am writing to express my interest in the Student Administration and Support Administrator position (Reference: #MUSSPN12) at Stadio. With a National Senior Certificate and a Diploma in Media Practices specializing in Strategic Public Relations, I possess a solid educational background complemented by practical experience in customer service and administration. I am eager to contribute my skills to enhance the student experience at your institution.
In my previous role as Operational Support Staff at Southern Sun Hotel, I honed my ability to provide exceptional customer service through effective communication across various channels, including face-to-face interactions, email, and phone. My responsibilities included addressing client requests promptly and maintaining a welcoming atmosphere, which aligns well with Stadio’s commitment to providing outstanding support to current and prospective students.
I have experience managing administrative tasks such as data entry, maintaining organized records, and ensuring compliance with procedures. My proficiency in Microsoft Office, particularly Excel, allows me to efficiently handle data management and reporting tasks, which are crucial for maintaining student records and supporting the Student Information Management System (SIMS). Additionally, my attention to detail ensures that all documentation is accurate and complete, facilitating smooth admissions and registrations.
Building and maintaining strong relationships with students and colleagues is a priority for me. I understand the importance of creating a supportive environment where students feel valued and heard. My experience as a Health Educator with the Department of Health further developed my interpersonal skills, allowing me to effectively communicate complex information and provide guidance to diverse audiences.
I am enthusiastic about the opportunity to join Stadio and contribute to the Student Administration and Support Services team. I am committed to continuous learning and thrive in fast-paced environments where I can adapt to change and contribute positively to team goals. Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills can align with the needs of Stadio.
Personal Details
Name: Unathi Sikhonje
Gender: Male
Race: Black
Citizenship: South African
South African ID Number: 8701225546089
Driver’s License: Code B/8
Email: [email protected]
Cellphone: 076 861 2476 / 076 304 3835
Languages: English, Xhosa, Sesotho, isiZulu
________________________________________
Tertiary Educational Qualifications
Institution: Boston Media House, Sandton
Qualification: Diploma in Media Practices, Specializing in Strategic Public Relations, NQF Level 6
Year Obtained: 2014.
SAQA ID: 83166
NQF Level: 6
Credits: 360
Core Subjects: Marketing, Public Relations, Media Planning, Brand Management, Media Law, Human Resources, Administration, Entrepreneurship, Finance in Media
Currently enrolled in AI and DIGITAL Marketing online courses
Office Skills:
• Proficient in Outlook Express, Microsoft Word, and Excel
• Skilled in internet research with a focus on speed and accuracy
• Experienced in providing administrative support services
• Knowledgeable in CRM software, including Salesforce, and TIER .NET version 1.13
• Proficient in Sage Payroll
• Capable of capturing and updating data, generating spreadsheets, and maintaining organized records
• Familiar with Canva, Meta Business Suite, and scheduling platforms such as Hootsuite and Buffer
Media Projects:
• Developed small-scale advertisements based on provided storylines for brands such as Simba and Doritos.
________________________________________
Certificate in Health Education
Institution: Anova Health Institute- (UNICEF, USAID
Course: Basic HAST Training: HIV/AIDS, TB, and STIs Training and Counseling Certificate
Additional Training: Basic Health and Safety Training
Focus Areas:
• HIV/AIDS awareness
• Tuberculosis (TB)
• Sexually Transmitted Infections (STIs)
• Counseling techniques
• Workplace safety protocols
• Hazard identification
• Risk prevention
• Emergency response procedures
Date Obtained: May 27, 2022
________________________________________
Institution: Magas Training and Development (Pty) Ltd
Course: Basic First Aid Treatment in the Workplace Level 3
Date Obtained: May 25, 2023
Certificate Number: GT-2305-4124
Credits: two
________________________________________
Institution: St. John Ambulance
Course: First Aid Level One
Year Obtained: 2005
Subjects Covered:
• General Principles
• Primary Survey
• First Aiders and the Law
• Emergency Scene Management
• Contents of a First Aid Kit
• Medical Emergencies (including CPR for Adults, Choking, Shock, Unconsciousness, Fainting, Wounds and Bleeding, Fractures, Burns, Head and Spinal Injuries)
________________________________________
High School Educational Qualification
High School: Ixopo High School
Qualification: Grade 12
Year Obtained: 2008
Subjects:
• English
• Mathematics
• Physical Science
• Geography
• Zulu
• Home Economics
________________________________________
WORK EXPERIENCE AND ORGANISATION
• Southern Sun Hotel Katherine Sandton
o Operational Support staff; November 15, 2022, to June 12, 2023
• Guest and Executive Services:
• Promptly address and fulfill all client and executive requests to ensure a seamless experience.
o Assist in collecting soiled linens from housekeeping carts for laundering and strip soiled linen from beds as needed.
• Lobby and Public Area Maintenance:
o Maintain the cleanliness and organization of the lobby area, ensuring it is free of debris and trash.
o Clean all public areas according to departmental standard operating procedures.
• Linen Management:
o Receive linen supplies from the laundry and stock linen closets on guest floors in an organized manner.
o Transport clean linen to housekeeping storage rooms on each floor and replenish par stock of linen and guest amenities.
• Safety and Compliance:
o Maintain a clean and safe working environment, adhering to health and safety regulations.
o Conduct regular walks of assigned floors throughout the day to collect trash, soiled linen, and other items as directed by management.
My position played a crucial role in upholding the hotel’s standards of cleanliness and service, ensuring that both guests and staff feel welcomed and valued.
________________________________________
Department of Health - City of Johannesburg (COJ)
Randburg Clinic
Position: Health Educator
Duration: March 2022 – June 30, 2022
Reporting To: Site Coordinator
Key Responsibilities:
As a Health Educator, I provided comprehensive support and consultation in the following areas:
• HIV and AIDS Prevention and Support:
Delivered education and resources to promote awareness and prevention strategies, catering to diverse community needs.
• Health Education and Promotion:
Advocated for good health practices through community outreach and educational programs.
• Family Planning:
Offered guidance on family planning options, ensuring individuals have access to necessary resources.
• Condom Distribution and Education:
Facilitated the distribution and proper use of male and female condoms as part of comprehensive sexual health education.
• Community Outreach:
Conducted house-to-house visits, including in business areas, to provide health support, particularly focusing on HIV and AIDS prevention among vulnerable populations, such as sex workers.
• Male Circumcision:
Educated communities about the benefits and procedures related to male circumcision as a health initiative.
• Cancer Awareness and Screening:
Promoted awareness of cancer risks and facilitated access to Pap smears and other screening services.
• Community Development Initiatives:
Engaged in community development projects aimed at improving overall health outcomes.
• Health Drives and Campaigns:
Organized and participated in health drives and campaigns focused on HIV and AIDS awareness.
• Project Management:
Gained valuable experience in managing health-related projects, particularly those funded by programs such as Love Life and Brothers for Life.
Administrative Responsibilities:
• Data Administration and Reporting:
Captured and maintained data related to program activities, ensuring accurate progress reports and statistical compilations for TB and HIV patients, including new cases and those on Prep or PEP.
• Program Evaluation:
Prepared detailed reports on program activities, progress, and outcomes, contributing to the overall assessment of health initiatives.
Core Competencies:
• Knowledge of Health Policies and Best Practices:
Demonstrated competence in the City’s health processes, policies, and procedures, particularly regarding transversal health issues.
• Interpersonal Skills:
Exhibited strong teamwork, honesty, and accountability, fostering a collaborative work environment.
• Time Management and Organizational Skills:
Effectively managed time and prioritized tasks to meet deadlines, demonstrating sound judgment and emotional intelligence under pressure.
• Communication and Confidentiality:
Maintained high standards of confidentiality and integrity, ensuring ethical service delivery in line with the Batho Pele principles and the values of the City of Johannesburg.
• Professionalism and Impact:
Committed to integrity and professionalism while making a positive impact within the community and influencing health outcomes.
Maluti Mobile Clinic - Primary Health Care Services (PHCS), Maluti, Matatiela
Position: Administration Assistant- Mobile Clinic
Duration: July 2019 – December 31, 2021 (Contract Ended)
Reporting To: Office Manager
Overview:
As an Administration Assistant at the Maluti Mobile Clinic, I played a pivotal role in optimizing clinic operations and enhancing patient care through effective administrative support. My responsibilities included scheduling patient appointments, managing clinic calendars, and maintaining accurate, confidential patient records in electronic health systems. I also performed reception duties, handled billing and insurance claims, and assisted patients in navigating clinic procedures.
Key Responsibilities:
• Appointment Scheduling and Calendar Management:
• Efficiently scheduled patient appointments and coordinated clinic calendars to enhance daily operational efficiency.
• Ensured availability of meeting rooms and adapted schedules to accommodate last-minute changes or team absences, including taking minutes during meetings.
• Reception and Patient Interaction:
• Greeted patients and visitors warmly, addressing inquiries and providing information to facilitate a smooth patient flow through the clinic.
• Screened patients in waiting areas and managed queues, directing clients to appropriate areas within the facility.
• Administrative Support and Data Management:
• Managed office supplies and stationery needs, tracking inventory levels and processing special requests from staff to ensure uninterrupted service.
• Provided comprehensive support to mobile clinic teams by preparing documents and reports, scheduling meetings, and coordinating travel arrangements.
• Maintained cleanliness and functionality of mobile facilities and equipment, arranging for maintenance and repair as necessary, including vehicle washing and facility disinfection.
• Health and Safety Compliance:
• Ensured adherence to COVID-19 health and safety protocols, including administering medical questionnaires to patients and staff.
• Monitored visitors and employees for symptoms of respiratory illnesses before granting access to mobile clinic facilities and enforced hand sanitization protocols.
• Reporting and Documentation:
• Compiled weekly and monthly reports, consolidating management information to support decision-making processes.
• Maintained strict confidentiality regarding correspondence and communication, ensuring compliance with privacy protocols.
Key Performance Areas:
• Welcomed patients and visitors, overseeing the helpdesk and addressing patient inquiries.
• Provided relief to the receptionist/administrator as needed and assisted with ad hoc administrative tasks.
• Received and sorted complaints, ensuring timely resolution and follow-up.
• Coordinated email correspondence and managed written communication within the clinic.
• Took minutes during selected meetings and engagements, ensuring accurate documentation of discussions and decisions.
• Acted as an ambassador for the Area Manager's office, liaising effectively across various levels of the organization.
Core Competencies and Personal Attributes:
• Confidentiality and Professionalism:
Demonstrated ability to maintain confidentiality and handle sensitive office matters with the utmost professionalism.
• Interpersonal and Communication Skills:
Strong interpersonal skills with the ability to interact diplomatically and tactfully at all organizational levels.
• Organizational and Time Management Skills:
Exceptional organizational skills, attention to detail, and the ability to manage time effectively in a fast-paced environment.
• Initiative and Self-Motivation:
Self-motivated and capable of independent operation, with a strong focus on delivering results and meeting deadlines.
• Emotional Intelligence and Teamwork:
High emotional intelligence, fostering positive relationships across the business, and promoting teamwork.
• Decision-Making and Accountability:
Ownership and accountability in decision-making processes, with a commitment to self-development and the development of others.
________________________________________
Planet Fitness Health Club, Rivonia, Sandton
Position: Membership Sales and Marketing Consultant
Duration: January 2014 – January 2017
Reporting To: Gym Manager
Overview:
As a Membership Sales and Marketing Consultant at Planet Fitness, I collaborated closely with the sales management team and marketing professionals to develop and implement marketing strategies that aligned with the company's sales objectives. My role necessitated a commitment to representing the organization professionally, ethically, and morally at all times.
Key Responsibilities:
• Sales Promotion and Client Engagement:
• Actively promoted and sold a range of products and services offered by the health club, ensuring alignment with the company’s strategic goals for client acquisition and retention.
• Maintained a comprehensive understanding of company strategies and client acquisition objectives, contributing to the overall business success.
• Product Knowledge and Training:
• Engaged in continuous learning and training programs to enhance product knowledge and client service skills, ensuring high levels of expertise in offerings.
• Proposal Development:
• Prepared and submitted detailed product and service proposals, including quotations tailored to meet the specific needs of clients.
• Sales Target Achievement:
• Identified and maximized opportunities to achieve set sales targets, focusing on both new client acquisition and existing consumer needs.
• Sales Forecasting:
• Provided regular and accurate sales forecasts to senior management, contributing to strategic planning and resource allocation.
• Sales Presentations:
• Developed and delivered compelling sales presentations to prospective clients, highlighting the benefits and value of membership.
• Lead Identification and Qualification:
• Proactively identified, contacted, and qualified leads, ensuring a robust pipeline of potential clients.
• Market Analysis:
• Monitored competitive activities and analyzed market trends to inform sales strategies and maintain a competitive edge.
• Industry Engagement:
• Attended sales conferences and industry marketing events to network and promote the brand, enhancing visibility within the market.
• Pricing Strategy Alignment:
• Ensured that selling prices were consistent with company guidelines and competitive positioning.
• Client Outreach:
• Conducted visits to the homes and offices of potential clients to foster relationships and facilitate sales.
• Communication Management:
• Communicated effectively with customers through various channels, including email, SMS, and telephone, to enhance engagement and service delivery.
• Social Media Management:
• Managed the health club's social media platforms, including Instagram, Facebook, and LinkedIn, creating engaging content that aligned with the brand voice and encouraged audience interaction.
________________________________________
Al De Souza Direct Marketing, Johannesburg, Gauteng
Position: Sales Representative
Duration: 2010 (6-Month Contract)
Reporting To: Management
Overview:
In my role as a Sales Representative at De Souza Direct Marketing, I collaborated with various contracting companies, including Edcon (Pty) Ltd, Multichoice (Pty) Ltd (SA), Virgin Mobile (SA), Woolworths (Foods), and Planet Fitness (Health Club). My primary focus was on providing financial services to clients while promoting business products and strengthening brand management.
Key Responsibilities:
• Client Engagement and Financial Services:
• Delivered financial services to clients, effectively promoting and selling business products tailored to their needs.
• Brand Management:
• Actively promoted the brand management initiatives of contracting companies, fostering positive relationships with potential clients to align with corporate strategies.
• Business Development:
• Identified and explored new business target territories, enhancing existing client relationships by diligently following up on leads and referrals.
• Client Presentations:
• Prepared and delivered presentations to clients, clearly articulating the brand’s value proposition and offerings to enhance understanding and engagement.
• Market Research:
• Conducted thorough market research to identify niche markets that aligned with business strategies, adapting approaches to cater to clients from diverse backgrounds.
• Fieldwork and Client Needs Assessment:
• Engaged in fieldwork to gain insights into potential client needs through face-to-face interactions, contributing to comprehensive business and marketing strategies.
• Complaint Resolution:
• Managed client complaints with tact and professionalism, ensuring a positive resolution even in challenging situations.
• Campaign Setup and Execution:
• Oversaw the setup and execution of marketing campaigns, ensuring all elements were meticulously planned and implemented.
• Performance Tracking and Optimization:
• Continuously monitored key performance metrics, identifying areas for improvement and optimizing campaigns to ensure alignment with client objectives and desired outcomes.
• Reporting and Documentation:
• Provided regular updates on campaign progress and results, making necessary adjustments based on performance insights.
• Maintained accurate administrative documentation related to all campaigns, ensuring transparency and accountability.
• Site Inspections Coordination:
• Initiated client calls to schedule site inspections, confirming mutually convenient dates and times.
• Recorded detailed information for each site inspection, capturing essential data for future reference.
References: Available upo
Unathi Sikhonje
42 Harley Street, Ferndale, randburg
Johannesburg, Gauteng, 2194
Email: [email protected]
Cell: 076 861 2476
[12/19/2025
Dear Hiring Manager's Name
I am writing to express my interest in the Student Administration and Support Administrator position (Reference: #MUSSPN12) at Stadio. With a National Senior Certificate and a Diploma in Media Practices specializing in Strategic Public Relations, I possess a solid educational background complemented by practical experience in customer service and administration. I am eager to contribute my skills to enhance the student experience at your institution.
In my previous role as Operational Support Staff at Southern Sun Hotel, I honed my ability to provide exceptional customer service through effective communication across various channels, including face-to-face interactions, email, and phone. My responsibilities included addressing client requests promptly and maintaining a welcoming atmosphere, which aligns well with Stadio’s commitment to providing outstanding support to current and prospective students.
I have experience managing administrative tasks such as data entry, maintaining organized records, and ensuring compliance with procedures. My proficiency in Microsoft Office, particularly Excel, allows me to efficiently handle data management and reporting tasks, which are crucial for maintaining student records and supporting the Student Information Management System (SIMS). Additionally, my attention to detail ensures that all documentation is accurate and complete, facilitating smooth admissions and registrations.
Building and maintaining strong relationships with students and colleagues is a priority for me. I understand the importance of creating a supportive environment where students feel valued and heard. My experience as a Health Educator with the Department of Health further developed my interpersonal skills, allowing me to effectively communicate complex information and provide guidance to diverse audiences.
I am enthusiastic about the opportunity to join Stadio and contribute to the Student Administration and Support Services team. I am committed to continuous learning and thrive in fast-paced environments where I can adapt to change and contribute positively to team goals. Thank you for considering my application. I look forward to the opportunity to discuss how my background and skills can align with the needs of Stadio.
Personal Details
Name: Unathi Sikhonje
Gender: Male
Race: Black
Citizenship: South African
South African ID Number: 8701225546089
Driver’s License: Code B/8
Email: [email protected]
Cellphone: 076 861 2476 / 076 304 3835
Languages: English, Xhosa, Sesotho, isiZulu
________________________________________
Tertiary Educational Qualifications
Institution: Boston Media House, Sandton
Qualification: Diploma in Media Practices, Specializing in Strategic Public Relations, NQF Level 6
Year Obtained: 2014.
SAQA ID: 83166
NQF Level: 6
Credits: 360
Core Subjects: Marketing, Public Relations, Media Planning, Brand Management, Media Law, Human Resources, Administration, Entrepreneurship, Finance in Media
Currently enrolled in AI and DIGITAL Marketing online courses
Office Skills:
• Proficient in Outlook Express, Microsoft Word, and Excel
• Skilled in internet research with a focus on speed and accuracy
• Experienced in providing administrative support services
• Knowledgeable in CRM software, including Salesforce, and TIER .NET version 1.13
• Proficient in Sage Payroll
• Capable of capturing and updating data, generating spreadsheets, and maintaining organized records
• Familiar with Canva, Meta Business Suite, and scheduling platforms such as Hootsuite and Buffer
Media Projects:
• Developed small-scale advertisements based on provided storylines for brands such as Simba and Doritos.
________________________________________
Certificate in Health Education
Institution: Anova Health Institute- (UNICEF, USAID
Course: Basic HAST Training: HIV/AIDS, TB, and STIs Training and Counseling Certificate
Additional Training: Basic Health and Safety Training
Focus Areas:
• HIV/AIDS awareness
• Tuberculosis (TB)
• Sexually Transmitted Infections (STIs)
• Counseling techniques
• Workplace safety protocols
• Hazard identification
• Risk prevention
• Emergency response procedures
Date Obtained: May 27, 2022
________________________________________
Institution: Magas Training and Development (Pty) Ltd
Course: Basic First Aid Treatment in the Workplace Level 3
Date Obtained: May 25, 2023
Certificate Number: GT-2305-4124
Credits: two
________________________________________
Institution: St. John Ambulance
Course: First Aid Level One
Year Obtained: 2005
Subjects Covered:
• General Principles
• Primary Survey
• First Aiders and the Law
• Emergency Scene Management
• Contents of a First Aid Kit
• Medical Emergencies (including CPR for Adults, Choking, Shock, Unconsciousness, Fainting, Wounds and Bleeding, Fractures, Burns, Head and Spinal Injuries)
________________________________________
High School Educational Qualification
High School: Ixopo High School
Qualification: Grade 12
Year Obtained: 2008
Subjects:
• English
• Mathematics
• Physical Science
• Geography
• Zulu
• Home Economics
________________________________________
WORK EXPERIENCE AND ORGANISATION
• Southern Sun Hotel Katherine Sandton
o Operational Support staff; November 15, 2022, to June 12, 2023
• Guest and Executive Services:
• Promptly address and fulfill all client and executive requests to ensure a seamless experience.
o Assist in collecting soiled linens from housekeeping carts for laundering and strip soiled linen from beds as needed.
• Lobby and Public Area Maintenance:
o Maintain the cleanliness and organization of the lobby area, ensuring it is free of debris and trash.
o Clean all public areas according to departmental standard operating procedures.
• Linen Management:
o Receive linen supplies from the laundry and stock linen closets on guest floors in an organized manner.
o Transport clean linen to housekeeping storage rooms on each floor and replenish par stock of linen and guest amenities.
• Safety and Compliance:
o Maintain a clean and safe working environment, adhering to health and safety regulations.
o Conduct regular walks of assigned floors throughout the day to collect trash, soiled linen, and other items as directed by management.
My position played a crucial role in upholding the hotel’s standards of cleanliness and service, ensuring that both guests and staff feel welcomed and valued.
________________________________________
Department of Health - City of Johannesburg (COJ)
Randburg Clinic
Position: Health Educator
Duration: March 2022 – June 30, 2022
Reporting To: Site Coordinator
Key Responsibilities:
As a Health Educator, I provided comprehensive support and consultation in the following areas:
• HIV and AIDS Prevention and Support:
Delivered education and resources to promote awareness and prevention strategies, catering to diverse community needs.
• Health Education and Promotion:
Advocated for good health practices through community outreach and educational programs.
• Family Planning:
Offered guidance on family planning options, ensuring individuals have access to necessary resources.
• Condom Distribution and Education:
Facilitated the distribution and proper use of male and female condoms as part of comprehensive sexual health education.
• Community Outreach:
Conducted house-to-house visits, including in business areas, to provide health support, particularly focusing on HIV and AIDS prevention among vulnerable populations, such as sex workers.
• Male Circumcision:
Educated communities about the benefits and procedures related to male circumcision as a health initiative.
• Cancer Awareness and Screening:
Promoted awareness of cancer risks and facilitated access to Pap smears and other screening services.
• Community Development Initiatives:
Engaged in community development projects aimed at improving overall health outcomes.
• Health Drives and Campaigns:
Organized and participated in health drives and campaigns focused on HIV and AIDS awareness.
• Project Management:
Gained valuable experience in managing health-related projects, particularly those funded by programs such as Love Life and Brothers for Life.
Administrative Responsibilities:
• Data Administration and Reporting:
Captured and maintained data related to program activities, ensuring accurate progress reports and statistical compilations for TB and HIV patients, including new cases and those on Prep or PEP.
• Program Evaluation:
Prepared detailed reports on program activities, progress, and outcomes, contributing to the overall assessment of health initiatives.
Core Competencies:
• Knowledge of Health Policies and Best Practices:
Demonstrated competence in the City’s health processes, policies, and procedures, particularly regarding transversal health issues.
• Interpersonal Skills:
Exhibited strong teamwork, honesty, and accountability, fostering a collaborative work environment.
• Time Management and Organizational Skills:
Effectively managed time and prioritized tasks to meet deadlines, demonstrating sound judgment and emotional intelligence under pressure.
• Communication and Confidentiality:
Maintained high standards of confidentiality and integrity, ensuring ethical service delivery in line with the Batho Pele principles and the values of the City of Johannesburg.
• Professionalism and Impact:
Committed to integrity and professionalism while making a positive impact within the community and influencing health outcomes.
Maluti Mobile Clinic - Primary Health Care Services (PHCS), Maluti, Matatiela
Position: Administration Assistant- Mobile Clinic
Duration: July 2019 – December 31, 2021 (Contract Ended)
Reporting To: Office Manager
Overview:
As an Administration Assistant at the Maluti Mobile Clinic, I played a pivotal role in optimizing clinic operations and enhancing patient care through effective administrative support. My responsibilities included scheduling patient appointments, managing clinic calendars, and maintaining accurate, confidential patient records in electronic health systems. I also performed reception duties, handled billing and insurance claims, and assisted patients in navigating clinic procedures.
Key Responsibilities:
• Appointment Scheduling and Calendar Management:
• Efficiently scheduled patient appointments and coordinated clinic calendars to enhance daily operational efficiency.
• Ensured availability of meeting rooms and adapted schedules to accommodate last-minute changes or team absences, including taking minutes during meetings.
• Reception and Patient Interaction:
• Greeted patients and visitors warmly, addressing inquiries and providing information to facilitate a smooth patient flow through the clinic.
• Screened patients in waiting areas and managed queues, directing clients to appropriate areas within the facility.
• Administrative Support and Data Management:
• Managed office supplies and stationery needs, tracking inventory levels and processing special requests from staff to ensure uninterrupted service.
• Provided comprehensive support to mobile clinic teams by preparing documents and reports, scheduling meetings, and coordinating travel arrangements.
• Maintained cleanliness and functionality of mobile facilities and equipment, arranging for maintenance and repair as necessary, including vehicle washing and facility disinfection.
• Health and Safety Compliance:
• Ensured adherence to COVID-19 health and safety protocols, including administering medical questionnaires to patients and staff.
• Monitored visitors and employees for symptoms of respiratory illnesses before granting access to mobile clinic facilities and enforced hand sanitization protocols.
• Reporting and Documentation:
• Compiled weekly and monthly reports, consolidating management information to support decision-making processes.
• Maintained strict confidentiality regarding correspondence and communication, ensuring compliance with privacy protocols.
Key Performance Areas:
• Welcomed patients and visitors, overseeing the helpdesk and addressing patient inquiries.
• Provided relief to the receptionist/administrator as needed and assisted with ad hoc administrative tasks.
• Received and sorted complaints, ensuring timely resolution and follow-up.
• Coordinated email correspondence and managed written communication within the clinic.
• Took minutes during selected meetings and engagements, ensuring accurate documentation of discussions and decisions.
• Acted as an ambassador for the Area Manager's office, liaising effectively across various levels of the organization.
Core Competencies and Personal Attributes:
• Confidentiality and Professionalism:
Demonstrated ability to maintain confidentiality and handle sensitive office matters with the utmost professionalism.
• Interpersonal and Communication Skills:
Strong interpersonal skills with the ability to interact diplomatically and tactfully at all organizational levels.
• Organizational and Time Management Skills:
Exceptional organizational skills, attention to detail, and the ability to manage time effectively in a fast-paced environment.
• Initiative and Self-Motivation:
Self-motivated and capable of independent operation, with a strong focus on delivering results and meeting deadlines.
• Emotional Intelligence and Teamwork:
High emotional intelligence, fostering positive relationships across the business, and promoting teamwork.
• Decision-Making and Accountability:
Ownership and accountability in decision-making processes, with a commitment to self-development and the development of others.
________________________________________
Planet Fitness Health Club, Rivonia, Sandton
Position: Membership Sales and Marketing Consultant
Duration: January 2014 – January 2017
Reporting To: Gym Manager
Overview:
As a Membership Sales and Marketing Consultant at Planet Fitness, I collaborated closely with the sales management team and marketing professionals to develop and implement marketing strategies that aligned with the company's sales objectives. My role necessitated a commitment to representing the organization professionally, ethically, and morally at all times.
Key Responsibilities:
• Sales Promotion and Client Engagement:
• Actively promoted and sold a range of products and services offered by the health club, ensuring alignment with the company’s strategic goals for client acquisition and retention.
• Maintained a comprehensive understanding of company strategies and client acquisition objectives, contributing to the overall business success.
• Product Knowledge and Training:
• Engaged in continuous learning and training programs to enhance product knowledge and client service skills, ensuring high levels of expertise in offerings.
• Proposal Development:
• Prepared and submitted detailed product and service proposals, including quotations tailored to meet the specific needs of clients.
• Sales Target Achievement:
• Identified and maximized opportunities to achieve set sales targets, focusing on both new client acquisition and existing consumer needs.
• Sales Forecasting:
• Provided regular and accurate sales forecasts to senior management, contributing to strategic planning and resource allocation.
• Sales Presentations:
• Developed and delivered compelling sales presentations to prospective clients, highlighting the benefits and value of membership.
• Lead Identification and Qualification:
• Proactively identified, contacted, and qualified leads, ensuring a robust pipeline of potential clients.
• Market Analysis:
• Monitored competitive activities and analyzed market trends to inform sales strategies and maintain a competitive edge.
• Industry Engagement:
• Attended sales conferences and industry marketing events to network and promote the brand, enhancing visibility within the market.
• Pricing Strategy Alignment:
• Ensured that selling prices were consistent with company guidelines and competitive positioning.
• Client Outreach:
• Conducted visits to the homes and offices of potential clients to foster relationships and facilitate sales.
• Communication Management:
• Communicated effectively with customers through various channels, including email, SMS, and telephone, to enhance engagement and service delivery.
• Social Media Management:
• Managed the health club's social media platforms, including Instagram, Facebook, and LinkedIn, creating engaging content that aligned with the brand voice and encouraged audience interaction.
________________________________________
Al De Souza Direct Marketing, Johannesburg, Gauteng
Position: Sales Representative
Duration: 2010 (6-Month Contract)
Reporting To: Management
Overview:
In my role as a Sales Representative at De Souza Direct Marketing, I collaborated with various contracting companies, including Edcon (Pty) Ltd, Multichoice (Pty) Ltd (SA), Virgin Mobile (SA), Woolworths (Foods), and Planet Fitness (Health Club). My primary focus was on providing financial services to clients while promoting business products and strengthening brand management.
Key Responsibilities:
• Client Engagement and Financial Services:
• Delivered financial services to clients, effectively promoting and selling business products tailored to their needs.
• Brand Management:
• Actively promoted the brand management initiatives of contracting companies, fostering positive relationships with potential clients to align with corporate strategies.
• Business Development:
• Identified and explored new business target territories, enhancing existing client relationships by diligently following up on leads and referrals.
• Client Presentations:
• Prepared and delivered presentations to clients, clearly articulating the brand’s value proposition and offerings to enhance understanding and engagement.
• Market Research:
• Conducted thorough market research to identify niche markets that aligned with business strategies, adapting approaches to cater to clients from diverse backgrounds.
• Fieldwork and Client Needs Assessment:
• Engaged in fieldwork to gain insights into potential client needs through face-to-face interactions, contributing to comprehensive business and marketing strategies.
• Complaint Resolution:
• Managed client complaints with tact and professionalism, ensuring a positive resolution even in challenging situations.
• Campaign Setup and Execution:
• Oversaw the setup and execution of marketing campaigns, ensuring all elements were meticulously planned and implemented.
• Performance Tracking and Optimization:
• Continuously monitored key performance metrics, identifying areas for improvement and optimizing campaigns to ensure alignment with client objectives and desired outcomes.
• Reporting and Documentation:
• Provided regular updates on campaign progress and results, making necessary adjustments based on performance insights.
• Maintained accurate administrative documentation related to all campaigns, ensuring transparency and accountability.
• Site Inspections Coordination:
• Initiated client calls to schedule site inspections, confirming mutually convenient dates and times.
• Recorded detailed information for each site inspection, capturing essential data for future reference.
References: Available upo
