Mornay Roberts-Lombard

Professor at University of Johannesburg
Location:South Africa

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Professor at Department of Marketing Management University of J
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Customer satisfaction is not enough. Delight your customers!

Customer satisfaction is simply no longer enough to ensure business success. Customers want to feel important, engaged and valued. They don't want to be satisfied - they want to be delighted!...

By Mornay Roberts-Lombard 23 Apr 2019

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