#BizTrends2019: Embrace these business-changing themes or suffer the consequences...Mark Tomlinson 21 Jan 2019
#FutureFit Yourself: Stop manipulating NPS scores by incentivising your staff!Carmen Murray 17 Jan 2019
CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many moreJacqui E'Silva, Corinium Global Intelligence 17 Jan 2019