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The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of BothismDanette Breitenbach

How to turn channel partners into brand advocatesGordon Wilson

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Why 360-degree technology is key to an efficient, tailored retail experiencePeter Ludi

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the futurePeter Ludi

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Why 360-degree technology is key to an efficient, tailored retail experience

By Peter Ludi 2 Aug 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

By Peter Ludi 23 Jun 2023

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NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

NielsenIQ integrates consumer panel and retail measurement data into its NIQ Discover platform

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Source: © 123rf PwC South Africa’s Voice of the Consumer Survey 2024: South African findings report found six key imperatives to shrink the consumer trust deficit

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Lindsey Schutters 20 Jun 2024

The Salesforce World Tour attracted over 2,000 attendees.

Salesforce world tour comes to SA with $5.8bn growth projected

Lindsey Schutters 7 Jun 2024

Understand what customers value, rather than price

Understand what customers value, rather than price

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A clever way to improve service delivery

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The power of customer-centricity: Building profitability in SMEs

Natalie Van Der Merwe & James Guthrie 20 May 2024

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5 tips to build personalised engagement with your customers

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Image supplied. Jaco Roux, head of product at South African e-commerce ecosystem, Bob Group, looks at how smaller businesses can compete with big-name online retail stores

6 lessons small online retailers can learn from big-name online retail stores

Jaco Roux 3 May 2024

Widespread adoption of AI is shaping next-gen customer service

Widespread adoption of AI is shaping next-gen customer service

Linda Saunders 26 Apr 2024

SA scoops 8 International Loyalty Awards

SA scoops 8 International Loyalty Awards

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5 benefits of rewards programmes

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Image supplied. Gil Sperling, co-founder and CEO of data-driven adtech company, Flow, in his keynote speech at PPW in Bangkok, Thailand

Marketers say goodbye to cookies, hello to first-party data

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Navigating the future of customer loyalty

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4 business trends to navigate the economic future

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Exclusive: How to successfully market your brand with significant calendar days

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The transformative power of a well-designed rewards programme

The transformative power of a well-designed rewards programme

Dharmesh Bhana 14 Mar 2024

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5 dos and don’ts to secure customer loyalty

Nick Durrant, Bluegrass Digital 12 Mar 2024

AI has positively transformed CX - Experian report

AI has positively transformed CX - Experian report

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Driving customer-centricity through harmonising insights, strategy, and operational implementation

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The future of conversational chat channels in SA

The future of conversational chat channels in SA

Evan-Lee Courie 19 Feb 2024

The crucial role of frontline retail workers in shaping customer experience

The crucial role of frontline retail workers in shaping customer experience

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From prospect to profit – why sales, CRM, and service desk software matters

From prospect to profit – why sales, CRM, and service desk software matters

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Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

Customer centricity is queen – why the global language of customer-first economy speaks volumes in Africa

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7 skills every CX interviewer needs

7 skills every CX interviewer needs

Liezel Jonkheid 12 Feb 2024

Businesses and consumers must protect personal data in the digital era

Businesses and consumers must protect personal data in the digital era

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Why businesses should leverage click-to-chat ads for real-time customer interaction

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

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