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Lethiwe Ndawonde, junior brand manager at Mr Price Sport on self-esteem

Lethiwe Ndawonde

SA, Finland launch youth mediators programme

Youth Charter calls for greater cohesion in sports development aligned with SDGs

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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Liezel Jonkheid is the director and founder of the Consumer Psychology Lab. Source: Supplied.

Transform your business culture through customer experienceLiezel Jonkheid

The power of omnichannel

The power of omnichannel

5 May 2025

Is it the end of traditional CX and the rise of consumer dictatorship?

Is it the end of traditional CX and the rise of consumer dictatorship?

By Dheeraj Gowrie 9 Apr 2025

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Why businesses should leverage click-to-chat ads for real-time customer interaction

Why businesses should leverage click-to-chat ads for real-time customer interaction

George Muhia 6 Feb 2024

#BizTrends2024: Navigating the evolving retailing landscape in SSA

#BizTrends2024: Navigating the evolving retailing landscape in SSA

Christele Chokossa 6 Feb 2024

All the Salesforce Customer Appreciation Awards 2024 winners

All the Salesforce Customer Appreciation Awards 2024 winners

1 Feb 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

#BizTrends2024: Kirsty Bisset - 6 trends, besides AI, likely to shape marketing in 2024

Kirsty Bisset 22 Jan 2024

Survey reveals AI can significantly improve service and support

Survey reveals AI can significantly improve service and support

18 Jan 2024

Talking to chatbots sucks, but it doesn’t have to

Talking to chatbots sucks, but it doesn’t have to

Ryan Falkenberg 17 Jan 2024

A2P messaging set to receive 500% boost when Apple brings RCS to the iPhone.

Apple’s decision to bring RCS to the iPhone is big boost to business revenue

Lindsey Schutters 8 Jan 2024

Source: © 123rf Riyaat Phillips, senior presales manager at Altron Systems Integration says that people are the answer for retail going forward

Retail 2024: People the biggest trend and the biggest lesson

Riyaat Phillips 5 Jan 2024

Can you live up to your customers’ value expectations?

Can you live up to your customers’ value expectations?

Estelle van Tonder 18 Dec 2023

Unleashing the true value of customers

Unleashing the true value of customers

Estelle van Tonder 13 Dec 2023

Image source: Andrea Piacquadio from

How to keep staff motivated this festive season

12 Dec 2023

Source: © 123rf Upstream CMO, Chrysa Karamanidi, and head of product & growth, Katerina Matthaiou, highlight the importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

The importance of deploying omnichannel marketing strategies and why martech can accelerate their adoption

12 Dec 2023

Source: © 123rf The evolution of intent-based marketing is developing advanced attribution models to cover the entire customer journey, says Grant Lapping, digital executive +OneX

Developing advanced attribution models for the entire customer journey - online to offline

Grant Lapping 7 Dec 2023

Source: © 123rf This Black Friday consumers went for everyday items instead of luxuries

#BlackFriday: Consumers under strain; swop luxury items for everyday items

5 Dec 2023

Biz Most Read Award winners November 2023

Biz Most Read Award winners November 2023

Bizcommunity.com 1 Dec 2023

Fuel stations: More than pumps and prices - brand temples for CX

Adrian Whines 30 Nov 2023

Cost of living hits businesses hard, but good CX could be the saving grace

Cost of living hits businesses hard, but good CX could be the saving grace

29 Nov 2023

How can banks turn stressful Black Fridays into a customer service win?

How can banks turn stressful Black Fridays into a customer service win?

Ryan Falkenberg 21 Nov 2023

Putting the consumer in control: the power of consent

Putting the consumer in control: the power of consent

15 Nov 2023

Retaining and growing customers in a tough economic climate

Retaining and growing customers in a tough economic climate

Clara Wicht 10 Nov 2023

Building loyalty: the art of personalised brand experiences and advocacy

Tushar Vaishnavi 9 Nov 2023

Hyper-personalisation can elevate CX through tailored engagement

Hyper-personalisation can elevate CX through tailored engagement

Boris Maric 9 Nov 2023

3 things virtual agents can tell you about your business

3 things virtual agents can tell you about your business

Ryan Falkenberg 2 Nov 2023

Source: Supplied. Abdul Kerbelker, executive manager of the Claremont Improvement District Company (CIDC).

Resilient Claremont CBD poised for further investment and growth

27 Oct 2023

5 tips to leverage data-driven insights to understand your audience

Mongezi Mtati 25 Oct 2023

Why qualitative data is key to unleashing great customer experiences

Why qualitative data is key to unleashing great customer experiences

Liezel Jonkheid 24 Oct 2023

The evolution of customer loyalty programmes

The evolution of customer loyalty programmes

Len Lubbe 24 Oct 2023

Mompati Mall to open in Vryburg, North West

Mompati Mall to open in Vryburg, North West

20 Oct 2023

Is your business taking the wrong approach to urgent customer conversations?

Is your business taking the wrong approach to urgent customer conversations?

Ryan Falkenberg 20 Oct 2023

Source: © Accenture In its 17th Year, Accenture Song’s bellwether report identifies five global macro trends and provides guidance for businesses

5 Global macro trends to guide business going forward

19 Oct 2023