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The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

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Covid-19 shifting snacking and shopping behaviour in SA

Covid-19 shifting snacking and shopping behaviour in SA

8 Jun 2020

Photo by Arturo Rey on .

The Covid-19 consumer

samantha victor 5 Jun 2020

Photo by Cytonn Photography on .

Partnerships can help brands combat Covid-19

Sindiswa Masuta 5 Jun 2020

Photo by Gustavo Fring from .

Covid-19 boosts demand for human-centred design

Viresh Hargovan 4 Jun 2020

Retail risk in Covid and post-Covid times - scoring an own goal [Part 1]

Retail risk in Covid and post-Covid times - scoring an own goal [Part 1]

Ben Jansen van Rensburg 1 Jun 2020

Digital strategies key for retail to survive a shifting consumer landscape

Digital strategies key for retail to survive a shifting consumer landscape

Jan Bouwer 28 May 2020

Photo by rupixen.com on .

Brands need to reposition as customers form new, more digital habits

Grant Lapping 28 May 2020

Covid-19 driving fundamental shifts in Africa's consumers

Covid-19 driving fundamental shifts in Africa's consumers

27 May 2020

Apollo Brands revamps Under Armour retail offering during lockdown

Apollo Brands revamps Under Armour retail offering during lockdown

26 May 2020

3 factors impacting online shopping in SA, and how to address them during lockdown

3 factors impacting online shopping in SA, and how to address them during lockdown

Semona Pillay 22 May 2020

Photo by Lukas from .

SA marketers fostering meaningful customer relationships beyond first purchase [report]

21 May 2020

Using beauty as a vehicle for economic inclusion

Using beauty as a vehicle for economic inclusion

Lauren Hartzenberg 20 May 2020

Dis-Chem to acquire Baby City for R430m

Dis-Chem to acquire Baby City for R430m

15 May 2020

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Customer service matters

Regine le Roux 15 May 2020

Charting a course for post-Covid retail regeneration

Charting a course for post-Covid retail regeneration

14 May 2020

Photo by John Schnobrich on .

How brands can be there for at-home consumers

Michael Gullan 13 May 2020

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Anxious South Africans to cut spending as impact of Covid-19 unfolds

11 May 2020

How Covid-19 is shifting retail customer priorities - report

How Covid-19 is shifting retail customer priorities - report

8 May 2020

SA businesses innovate in the face of lockdown constraints

SA businesses innovate in the face of lockdown constraints

7 May 2020

Anticipating consumer behaviours after the 'Great Lockdown'

Anticipating consumer behaviours after the 'Great Lockdown'

Nigel Hollis, Kantar 30 Apr 2020

The reinvention of retail following Covid-19

The reinvention of retail following Covid-19

Cecil Ungerer 23 Apr 2020

Adapting traditional trade strategy for the Covid-19 retail reality

Adapting traditional trade strategy for the Covid-19 retail reality

Richard Wells 21 Apr 2020

Beyond Covid-19: How retail and the food & beverage industry will evolve

Beyond Covid-19: How retail and the food & beverage industry will evolve

15 Apr 2020

Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

When the coronavirus gets tough, the tough get stockpiling

When the coronavirus gets tough, the tough get stockpiling

Xiaodan Pan, Benny Mantin and Martin Dresner 3 Apr 2020

Image credit: Mikaala Shackelford on .

CX from a millennial perspective

Pieter De Villiers 2 Apr 2020

Clicks is now an eBucks rewards partner

Clicks is now an eBucks rewards partner

2 Apr 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

Image credit: .

Brands and retailers have not yet closed the gap between consumer insight and shopper action - report

1 Apr 2020

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

26 Mar 2020

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