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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#See: Africa Tech Week Awards 2025 celebrates innovation

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#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

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Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

18 Jun 2025

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Covid-19 shifting snacking and shopping behaviour in SA

Covid-19 shifting snacking and shopping behaviour in SA

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Brands need to reposition as customers form new, more digital habits

Grant Lapping 28 May 2020

Covid-19 driving fundamental shifts in Africa's consumers

Covid-19 driving fundamental shifts in Africa's consumers

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Apollo Brands revamps Under Armour retail offering during lockdown

Apollo Brands revamps Under Armour retail offering during lockdown

26 May 2020

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3 factors impacting online shopping in SA, and how to address them during lockdown

Semona Pillay 22 May 2020

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SA marketers fostering meaningful customer relationships beyond first purchase [report]

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Using beauty as a vehicle for economic inclusion

Using beauty as a vehicle for economic inclusion

Lauren Hartzenberg 20 May 2020

Dis-Chem to acquire Baby City for R430m

Dis-Chem to acquire Baby City for R430m

15 May 2020

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Customer service matters

Regine le Roux 15 May 2020

Charting a course for post-Covid retail regeneration

Charting a course for post-Covid retail regeneration

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Anxious South Africans to cut spending as impact of Covid-19 unfolds

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How Covid-19 is shifting retail customer priorities - report

How Covid-19 is shifting retail customer priorities - report

8 May 2020

SA businesses innovate in the face of lockdown constraints

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Anticipating consumer behaviours after the 'Great Lockdown'

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The reinvention of retail following Covid-19

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Richard Wells 21 Apr 2020

Beyond Covid-19: How retail and the food & beverage industry will evolve

Beyond Covid-19: How retail and the food & beverage industry will evolve

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Covid-19 will bring about a retail apocalypse

Covid-19 will bring about a retail apocalypse

Howard Saunders 8 Apr 2020

When the coronavirus gets tough, the tough get stockpiling

When the coronavirus gets tough, the tough get stockpiling

Xiaodan Pan, Benny Mantin and Martin Dresner 3 Apr 2020

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Clicks is now an eBucks rewards partner

Clicks is now an eBucks rewards partner

2 Apr 2020

Covid-19: Could remote working help retail re-evaluate its agenda?

Covid-19: Could remote working help retail re-evaluate its agenda?

1 Apr 2020

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Brands and retailers have not yet closed the gap between consumer insight and shopper action - report

1 Apr 2020

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

Consumer behaviour intensifies as Covid-19 outbreak forces new shopping patterns

26 Mar 2020

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