CRM News

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Nicole Adriaans: The future workplace

The Lead Creative

The Lead Creative: Unpacking Cannes 2025 with Xolisa Dyeshana and Saf Sindhi

Advertise your job vacancies

Jobs

Customer Service - Cat Expert Cape Town

More jobs Submit a job Open account

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experienceBruce von Maltitz

More news

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

#SeamlessAfrica: Store 4.0 is an attitude, not a technology

Lauren Hartzenberg 12 Mar 2018

#SeamlessAfrica: An Afrocentric approach to store design

#SeamlessAfrica: An Afrocentric approach to store design

Lauren Hartzenberg 9 Mar 2018

#SeamlessAfrica: Five lessons in customer service from Action Gear

#SeamlessAfrica: Five lessons in customer service from Action Gear

Lauren Hartzenberg 7 Mar 2018

E-commerce automation and personalisation ushers in new era of retail in SA

E-commerce automation and personalisation ushers in new era of retail in SA

Chad Fichardt 1 Mar 2018

DHL E-commerce MoneyAfrica conference set for Cape Town in March

DHL E-commerce MoneyAfrica conference set for Cape Town in March

23 Feb 2018

#Newsmaker: Esther Hoogstad steers Spree's customer journey

#Newsmaker: Esther Hoogstad steers Spree's customer journey

Lauren Hartzenberg 20 Feb 2018

UK retail loyalty programmes suffer from a lack of differentiation

UK retail loyalty programmes suffer from a lack of differentiation

20 Feb 2018

Harnessing tech to sustain the brick and mortar store

Harnessing tech to sustain the brick and mortar store

14 Feb 2018

Digital dynamism: A new world of retail opportunities

Digital dynamism: A new world of retail opportunities

Garth Meier 8 Feb 2018

The modern marketer is a connected one

The modern marketer is a connected one

Jessica Tennant 2 Feb 2018

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

Africa's consumer goods and retail sectors driven by expanding middle class, tech development

1 Feb 2018

Retailer spend on AI to reach $7.3bn by 2022

Retailer spend on AI to reach $7.3bn by 2022

1 Feb 2018

#BizTrends2018: The new rules of retail

#BizTrends2018: The new rules of retail

Lauren Hartzenberg 29 Jan 2018

Amazon drives a fifth city-shaping retail revolution

Amazon drives a fifth city-shaping retail revolution

Paul Drechsler 26 Jan 2018

What's holding SA retailers back from achieving the omnichannel vision?

What's holding SA retailers back from achieving the omnichannel vision?

Lindy Lee 24 Jan 2018

Image credit: bruce mars via

Top ten global consumer trends

23 Jan 2018

Dolgachov © –

Has the digital era changed the luxury game for good?

Megan Bowman 19 Jan 2018

#BizTrends2018: The king's demand dictates

#BizTrends2018: The king's demand dictates

Harry van Huyssteen 11 Jan 2018

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

#BizTrends2018: Tight budgets, customer demand and African pride driving retail competitiveness

Lindy Lee 11 Jan 2018

New era of retail an opportunity for enhanced customer experience

New era of retail an opportunity for enhanced customer experience

Wynand Smit 11 Jan 2018

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

#BizTrends2018: Winning brands will get their competitive edge from memorable customer experiences

Rachel Thompson 10 Jan 2018

#BizTrends2018: Creating value remains key in the premium spirits brand experience

Elizabeth Lee Ming 10 Jan 2018

#BizTrends2018: How do we amplify emotional connections through consumer ecosystems?

#BizTrends2018: How do we amplify emotional connections through consumer ecosystems?

Molefi Moloantoa 9 Jan 2018

#BizTrends2018: The call for authentic, experiential retail design

#BizTrends2018: The call for authentic, experiential retail design

Lauren Hartzenberg 8 Jan 2018

#BizTrends2018: Top mobile trends for the 2018 consumer

#BizTrends2018: Top mobile trends for the 2018 consumer

Lynette Hundermark 8 Jan 2018

#BizTrends2018: Six trends shaping the shopping mall experience

#BizTrends2018: Six trends shaping the shopping mall experience

Camilla Lor 8 Jan 2018

iBleat - a channel dedicated to customer service dialogue

iBleat - a channel dedicated to customer service dialogue

5 Jan 2018

More businesses are trying mobile apps to lure and keep consumers

More businesses are trying mobile apps to lure and keep consumers

Venkatesh Shankar and Unnati Narang 4 Jan 2018

Top e-commerce trends for 2018

Top e-commerce trends for 2018

Ingemar Gleissman 3 Jan 2018

What makes us sign up to subscription boxes?

What makes us sign up to subscription boxes?

Louise Grimmer and Gary Mortimer 3 Jan 2018

Let's do Biz