CRM News

#WomensMonth

#VoicesofChange | Hellopeter launches Women’s Month campaign in fight against GBVF

Pele Energy Group's Melissa Wilkinson is redefining female leadership

Maroefah Smith

Women in martech: Inspiring the next generation of creative female techies

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Faith Popcorn: The people's pushback trend

Advertise your job vacancies

Source: © 123rf Braintree's Eldon Bothma and Hayley Blane talk security within CRM and the value of by-design methodology

CRM security by design, not defaultEldon Bothma and Hayley Blane

More news

Celebrating Global CX Day - a tribute to brand warriors!

Chantel Botha 4 Oct 2016

Wahl, Ingarfield and Du Plessis.

#SustainabilityMonth: The immersive consumer experience

Leigh Andrews 3 Oct 2016

Capturing the 'Voice of the Customer'

Capturing the 'Voice of the Customer'

Vicki Erskine 30 Sep 2016

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Zando wins best shopping experience at PriceCheck Tech & Ecommerce Awards

Jessica Tennant 29 Sep 2016

Picture:

Customer engagement software revolutionises Mr Price Group's operations, delivers ROI

27 Sep 2016

Dunkin' Donuts says Cape Town launch date is up to the customer

Dunkin' Donuts says Cape Town launch date is up to the customer

26 Sep 2016

Consumers ditch brand loyalty, the need to impress in favour of value for money, functionality

16 Sep 2016

Spree develops app-first mobile shopping experience

Spree develops app-first mobile shopping experience

15 Sep 2016

South African retailers can leapfrog advanced omni-channel retailing

South African retailers can leapfrog advanced omni-channel retailing

9 Sep 2016

Global CEO study underlines retailers' risk on running store, online operations separately

Global CEO study underlines retailers' risk on running store, online operations separately

30 Aug 2016

How to win customer attention, loyalty over the holiday season

How to win customer attention, loyalty over the holiday season

29 Aug 2016

Customer service eclipses products, services as number one customer consideration

Customer service eclipses products, services as number one customer consideration

26 Aug 2016

Ian Fuhr

Sorbet's Ian Fuhr hits the nail on the head when it comes to brand loyalty

Jessica Tennant 23 Aug 2016

#CEMAfrica: The value of CX in emerging markets

#CEMAfrica: The value of CX in emerging markets

Leigh Andrews 17 Aug 2016

If only it were this easy to create loyal customers! © Anyka –

#CEMAfrica: Creating customers

Leigh Andrews 17 Aug 2016

Five technologies that will change customer service by 2021

Five technologies that will change customer service by 2021

16 Aug 2016

Self-service improves customer satisfaction

Self-service improves customer satisfaction

Nidal Kamouni 11 Aug 2016

Rewarding customer loyalty, building brand ambassadors increases profits

Juan-Pierre Du Buisson 4 Aug 2016

Five retail errors to overcome

Five retail errors to overcome

Charles Mburugu 2 Aug 2016

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

29 Jul 2016

CEM Summit leads the way for the African customer experience industry

CEM Summit leads the way for the African customer experience industry

Kinetic Events 28 Jul 2016

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

27 Jul 2016

Picture:

What pester power can do for your business

27 Jul 2016

What's the skinny with Woolworths' mannequins?

What's the skinny with Woolworths' mannequins?

Sefiso Hlongwane 26 Jul 2016

Customer experience with a 25-year guarantee?

Customer experience with a 25-year guarantee?

Johan Botha 21 Jul 2016

South African retailers fall short on social media

South African retailers fall short on social media

Nick Paul 20 Jul 2016

Perfecting the human element of service delivery

Perfecting the human element of service delivery

Doug Crawford 12 Jul 2016

The rapid evolution of customer experience management

The rapid evolution of customer experience management

11 Jul 2016

Chantel Botha

Africa's largest CEM event hits Cape Town this August

Kinetic Events 7 Jul 2016

Digital age moves contact centre agent to role of advisor

Digital age moves contact centre agent to role of advisor

Wynand Smit 5 Jul 2016

Let's do Biz