This first dotFNB store will have a large-scale 'interactive surface'. This presents a remarkably easy way for customers to interact with the bank using some remarkable technology. This is currently the only surface of its kind in the country.
The branch is cash-less aside from an advanced deposit-taking ATM. Customers walking into this store can open a cheque account and walk out with an iPad, Galaxy tablet or similar device on the same day. Another first for the bank is the availability of banking information 'virtually' at the customer's fingertips.
"With the gathering momentum of digital self-service banking, customer experience has become an even more important element in our business. We are seeing a movement across our branches away from transactional banking towards pure service and product delivery. While our traditional branches are here to stay, dotFNB is a view of future banking," says Barry de Witt, CEO FNB Banking Channels.
Both customers and non-customers can browse through available products, services and solutions and apply for them instantly.
"We are creating a vital link between the convenience of digital banking and the customers' need to interact with us in a technology-focused banking outlet. Innovation is part of the bank's DNA and this store is a reflection of our continuous drive to innovate to improve our customers' banking experience," says de Witt.
The store shifts the focus from traditional banking to digital channels in an ultra-modern environment, aligned to retail banking hours.
