Journey mapping | Bizcommunity

Journey mapping | Bizcommunity

News

Unlocking success: 5 ways to optimise customer-centricity

SMEs

Unlocking success: 5 ways to optimise customer-centricity

Jeremy Lang, Issued by Business Partners Limited 20 Mar 2025

Take your customer experience to the next level.

CRM, CX, UX

Take your customer experience to the next level.

Issued by BrandLove 24 Jan 2025

How to simplify customer interactions for happier, more loyal customers

CRM

How to simplify customer interactions for happier, more loyal customers

Kelvin Brown 11 Oct 2024

#CEMAfrica2024: A triumph in CX innovation

E-commerce

#CEMAfrica2024: A triumph in CX innovation

14 Aug 2024

Breathe life into customer journey mapping and optimise the moments that matter

CRM

Breathe life into customer journey mapping and optimise the moments that matter

Martie De Beer 12 Aug 2024

SAMRA Annual Conference 2024 – Meet our guest speaker lineup of industry thought leaders in research

Research

SAMRA Annual Conference 2024 – Meet our guest speaker lineup of industry thought leaders in research

Issued by SAMRA 14 May 2024

#Cannes2024: Vodacom’s Andisa Ntsubane: Making Africa's voice heard

Cannes Lions

#Cannes2024: Vodacom’s Andisa Ntsubane: Making Africa's voice heard

Danette Breitenbach 24 Jan 2024

Source: © 123rf Mariette Frazer, a lecturer in retail marketing in the Department of Marketing, says the retail sector finds itself on the brink of another transformative phase

Technology

Retail 2024: Technology driving change, but leadership is the navigator

Mariette Frazer 5 Jan 2024

The commuter's media journey - Transit Ads launches Commuter Chronicles Project

Advertising

The commuter's media journey - Transit Ads launches Commuter Chronicles Project

Issued by Twiga Communications 15 Feb 2023

Risks that could impact retail in 2023

Trends

Risks that could impact retail in 2023

Sanet Yelland 6 Dec 2022

SA's first B2B client experience handbook

CRM, CX, UX

SA's first B2B client experience handbook

Issued by Tinkwe Communications 30 Nov 2022

Marketing

"It's Corn"

Issued by Ask Afrika 4 Nov 2022

CRM, CX, UX

Customer engagement trends for 2022

Bianca Gardella 7 Jan 2022

Using data to inform customer journey planning from a cultural perspective

CRM, CX, UX

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

CRM, CX, UX

Your agency might be suffering from vanity metrics

JG Bezuidenhout 25 Aug 2021

Dono White, lead strategist at VMLY&R

Branding

Creating a culture of acceptance: in conversation with Dono White from VMLY&R

Emily Stander 14 Jun 2021

Advertising

The power of using Segmentation and Personas in marketing and defining the role of both

Issued by Clockwork 21 May 2021

Is UX the new CX?

CRM, CX, UX

Is UX the new CX?

Johan Kruger 26 Jan 2021

Consider your customers in your digital transformation strategy

ICT

Consider your customers in your digital transformation strategy

Brent Haumann 6 Feb 2020

From customer journey mapping to journey management

CRM, CX, UX

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

The speakers at Kantar's Innovating for Growth workshop: Mark Molenaar, Ansie Lombaard, Adhil Patel, Bernd Grosserohde and Philip Collier.

CRM, CX, UX

Quick! Don't miss the business-boosting benefits of putting your customers first

Leigh Andrews 25 Jun 2019

Customer experience and employee engagement: 'Mind the gap'

CRM

Customer experience and employee engagement: 'Mind the gap'

Lynn Baker 7 Jun 2019

#FutureFit Yourself: Is your customer journey a map to failure?

CRM, CX, UX

#FutureFit Yourself: Is your customer journey a map to failure?

Carmen Murray 21 May 2019

6 ways to win with CX

CRM

6 ways to win with CX

Eben Esterhuizen 8 Feb 2019

Retail industry CX strategy for 2019

Exhibitions & Events

Retail industry CX strategy for 2019

Issued by Corinium Global Intelligence 5 Feb 2019

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

CRM, CX, UX

CX Strategy according to Multichoice, Hollard, African Bank, FNB, ABSA, Comair, Uber and many more

Jacqui E'Silva, Issued by Corinium Global Intelligence 17 Jan 2019

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Trends

#BizTrends2019: "Bang bang, feel the pain" if you don't know what customers want

Carmen Murray 21 Jan 2019

Why you need to draw the line at agencies that are not internal communications specialists

PR & Communications

Why you need to draw the line at agencies that are not internal communications specialists

Issued by icandi CQ 7 Aug 2018

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

CRM, CX, UX

#CEMAfrica2018: Why we need to talk about emotion in the boardroom

Leigh Andrews 1 Aug 2018

Megan Power, former award-winning investigative journalist, editor and columnist.

PR & Communications

#StartupStory: Power Lab goes back to basics

Juanita Pienaar 26 Jul 2018

CMO Council Report - CMOs committed to doing more with data

Research

CMO Council Report - CMOs committed to doing more with data

9 Jul 2018

Have you digitally transformed your customer communications yet?

Digital

Have you digitally transformed your customer communications yet?

Mike Wright 14 Jun 2018

Annual SACSC Research Conference unpacks the present and future state of retail

Exhibitions & Events

Annual SACSC Research Conference unpacks the present and future state of retail

17 May 2018

Gustav Goosen, CEO of The SpaceStation.

Trends

#BizTrends2018: The digital marketing trends marketers need to pay attention to

Gustav Goosen 8 Jan 2018

#YouthMarketing: The generation forcing brands to reimagine their customer journeys

Focus on Youth Marketing

#YouthMarketing: The generation forcing brands to reimagine their customer journeys

George Bourdos 27 Sep 2017

Competitive retail environment demands staff that care

CRM

Competitive retail environment demands staff that care

24 Jul 2017

CRM, CX, UX

Finally get ROI from customer engagement by designing unforgettable brand experiences

Issued by BrandLove 4 May 2017

Anar Mammadov © –

Retail

Understanding the millennial market

20 Apr 2017

Trends

#BizTrends2017: Journeying to your best customer experience

Leigh Andrews 9 Jan 2017

CIOs immersed in customer experience will drive growth

ICT

CIOs immersed in customer experience will drive growth

9 Jun 2016

CMO releases report that 'clicks' take back seat to acquisition, retention

CRM, CX, UX

CMO releases report that 'clicks' take back seat to acquisition, retention

12 Feb 2016

The first CX Day Johannesburg

CRM, CX, UX

The first CX Day Johannesburg

Issued by Global CX Day 13 Oct 2015

Today's customer is king and holds all the power... © Elnur Amikishiyev –

Branding

What is this CX thing everyone is on about?

Mareli Smit 22 Sep 2015

The craft of customer experience (CX) design

Design

The craft of customer experience (CX) design

Chantel Botha 27 Aug 2015