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Artificial Intelligence

More than chatbots: why business AI agents are Big Tech’s next product battleground

Guy Bate 3 days

Source: Pexels.

Economy

AI could add R528bn to South Africa’s GDP

21 May 2026

Incognito allows for sensitive chats. Source: Meta.

Social Media

Meta adds private AI ‘Incognito Chat’ to WhatsApp

14 May 2026

Review: Meraki Dance Festival – a night of energy, precision and resilience

Theatre

Review: Meraki Dance Festival – a night of energy, precision and resilience

Debbie Hathway 19 Mar 2026

5 surprising dangers of shopping through social media (and how to spot them before it’s too late)

Social Media

5 surprising dangers of shopping through social media (and how to spot them before it’s too late)

Sonwabile Wolela, Issued by Offernet 23 Dec 2025

Image credit: on

Pharmaceuticals

South Africa inches closer to end-to-end vaccine manufacturing

4 Nov 2025

Source: © 123rf Customer expectations are rising fast. They expect real-time answers on the channels they already use every day. In South Africa, that channel is WhatsApp

CRM, CX, UX

How and why WhatsApp is SA's biggest CX opportunity

11 Sep 2025

Malaika set to change the game

Digital

Malaika set to change the game

Issued by Andani Africa 8 Sep 2025

Artscape Women’s Humanity Festival 2025 reveals lineup

Lifestyle

Artscape Women’s Humanity Festival 2025 reveals lineup

24 Jul 2025

Image credit: Thirdman on Pexels

Medtech

AI chatbots can boost public health in Africa – why language inclusion matters

Songbo Hu, Anna Barford and Anna Korhonen 29 Jul 2025

Social Media

Why Meta is in trouble in Nigeria and what this means for Facebook, Instagram and WhatsApp users

23 May 2025

Instant delivery: How SA logistics is transforming to meet consumer demands

Logistics & Transport

Instant delivery: How SA logistics is transforming to meet consumer demands

Robin Fredericks 25 Apr 2025

Shifting expectations - steering through the logistics of change in South Africa

Logistics & Transport

Shifting expectations - steering through the logistics of change in South Africa

Pia Knežević 10 Mar 2025

MoMo Coach empowers nearly one million SMEs in sub-Saharan Africa

SMEs

MoMo Coach empowers nearly one million SMEs in sub-Saharan Africa

20 Dec 2024

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

CRM, CX, UX

Everlytic’s new API Communicator feature enhances customer engagement across multiple channels

Daniella Graham, Issued by Everlytic 9 Dec 2024

Source: Pixabay.

Covid-19

Leadership shakeup at Moderna ahead of major vaccine rollouts

Katja Hamilton 8 Nov 2024

Source: © 123rf From November all incoming service conversations for businesses using WhatsApp Business are free

Digital

Free WhatsApp Business incoming service conversations

7 Nov 2024

Hyper-personalisation is the future of customer care

CRM

Hyper-personalisation is the future of customer care

29 Oct 2024

How WhatsApp automation can enhance customer service

CRM

How WhatsApp automation can enhance customer service

Xander Barnard 16 Oct 2024

SA youth platform empowers 4 million young South Africans

Skills Development & Training

SA youth platform empowers 4 million young South Africans

25 Sep 2024

5 WhatsApp trends transforming retail customer communication in 2024

Trends

5 WhatsApp trends transforming retail customer communication in 2024

Xander Barnard 11 Sep 2024

Source: © 123rf The 10 most banned apps in the world, with Facebook the number one most banned app globally

Digital

Top 10 most banned apps globally - Facebook at no1

26 Aug 2024

Enhancing call centre hyper-personalisation with virtual agents

CRM

Enhancing call centre hyper-personalisation with virtual agents

Ryan Falkenberg 8 Aug 2024

Source: Supplied. Aerial view of the new Cape Town Collective.

Property

Despite political uncertainty, Cape Town's office rental market thrives

25 Jun 2024

Doja Cat, Post Malone, and Rauw Alejandro to headline 2024 Global Citizen Fest in NYC's Central Park

Music

Doja Cat, Post Malone, and Rauw Alejandro to headline 2024 Global Citizen Fest in NYC's Central Park

Issued by OnPoint PR 19 Jun 2024

Source: Reuters.

Public Health

BioNTech gets $145m funding for African vaccine plants

Jennifer Rigby and Ludwig Burger 30 May 2024

Meta has unleashed its AI assistant into all of its social media apps.

Mobile & Apps

Meta slides AI assistant into DMs in 7 African countries

Lindsey Schutters 22 Apr 2024

Visitors are going to win big time at this year's Rand Show

Events & Conferencing

Visitors are going to win big time at this year's Rand Show

Issued by Rand Show 18 Mar 2024

Transforming hospitality: Uniting digital innovation, data insights, and commercial strategy for guest-centric success

Hospitality

Transforming hospitality: Uniting digital innovation, data insights, and commercial strategy for guest-centric success

Cleo Johnson 28 Feb 2024

Spot the Rand Show bus or taxi and win

Events

Spot the Rand Show bus or taxi and win

Issued by Rand Show 6 Feb 2024

Democratising access to luxury goods on the African continent

Retail

Democratising access to luxury goods on the African continent

9 Jan 2024

Amasa's epic relaunch campus ignites flames of transformation

Media

Amasa's epic relaunch campus ignites flames of transformation

Issued by Mediamark 21 Nov 2023

Source: City of Hope.

Healthcare

Breakthroughs in medicine: top virologist on the two most important developments for Africa

Oyewale Tomori 2 Nov 2023

2023 AfricaIgnite Pitch Competition finalists revealed

Awards

2023 AfricaIgnite Pitch Competition finalists revealed

30 Oct 2023

Social Media

China's WeChat is all-encompassing but low-key - a Chinese media scholar explains the Taoist philosophy behind the everything app's design

Jianqing Chen 5 Oct 2023

Penguin Random House calls out illegal distribution of André de Ruyter's book

Publishing

Penguin Random House calls out illegal distribution of André de Ruyter's book

16 May 2023

Source: Supplied. Mary Rodgers, a virus hunter and scientist at Abbott who works with the Abbott Pandemic Defense Coalition.

HIV/AIDS

#HIVToday: Abbott's top scientist speaks to staying one step ahead of a constantly mutating virus

Katja Hamilton 28 Apr 2023

Why SA's new electricity minister should heed the words of Eskom's former CEO

Energy

Why SA's new electricity minister should heed the words of Eskom's former CEO

David Richard Walwyn 15 Mar 2023

Source: Supplied. Lelen Udayan, head of customer experience at Mukuru.

Fintech

Achieving a frictionless customer experience in fintech

Lelen Udayan 26 Jan 2023

Joseph Neusu says WhatsApp is going to be one of the hottest digital marketing trends in 2023

Mobile

#BizTrends2023: The rise of the WhatsApp economy

Joseph Neusu 17 Jan 2023

Source: DynaMedex.

Public Health

SA measles outbreak of concern, NICD warns as case surge hits 80% worldwide

Katja Hamilton 13 Jan 2023

Media

LinkedIn at 20: how a new breed of influencer is transforming the business networking giant

Theo Tzanidis 28 Dec 2022

Will 2023 take us closer to RCS replacing SMS as the world's default messenger?

Technology

Will 2023 take us closer to RCS replacing SMS as the world's default messenger?

Ongopotse Motlhanke 7 Dec 2022

Digital

Infobip research shows rise of chat networks for customer comms

23 Nov 2022

Image by Xavier Mercade: The Waterboys are coming to South Africa in November

Events

The Waterboys' long-awaited arrival in SA

Terry Levin 18 Nov 2022