BPO | Bizcommunity

BPO | Bizcommunity

News

Mauritius’s evolving visitor market drives aparthotel demand

Tourism & Travel

Mauritius’s evolving visitor market drives aparthotel demand

8 Oct 2026

Human impact with AI: What Afrizan does with the capacity AI creates

Skills Development & Training

Human impact with AI: What Afrizan does with the capacity AI creates

Issued by Afrizan 3 Sep 2026

Black Friday success depends on warehouse efficiency, not extra hires

Retail

Black Friday success depends on warehouse efficiency, not extra hires

Willie du Preez 1 Sep 2026

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Events & Conferencing

CEM Africa 2026: Africa’s CX leaders meet in Cape Town

Issued by CEM Africa Summit 17 Aug 2026

Afrizan People Intelligence BPO launches new Cape Town contact centre

Youth Employment

Afrizan People Intelligence BPO launches new Cape Town contact centre

Issued by Afrizan 1 Jul 2026

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

CRM, CX, UX

CEM Africa returns to Cape Town as CX leaders tackle trust, AI and the future of CX

Issued by CEM Africa Summit 29 Jun 2026

Driven by innovation: How Bluebird is steering Cape Town’s BPO growth engine

2026 Western Cape Economic Innovation Awards

Driven by innovation: How Bluebird is steering Cape Town’s BPO growth engine

Issued by Cape Chamber 23 Jun 2026

South Africa’s spam-call era is over and call centres must evolve or die

Direct Marketing

South Africa’s spam-call era is over and call centres must evolve or die

JG Bezuidenhout, Issued by Offernet 11 Jun 2026

Modernising the factory floor through data-driven BPO

Design & Manufacturing

Modernising the factory floor through data-driven BPO

Willie du Preez 22 Apr 2026

CX outsourcing is shifting from scale to strategic outcomes

CRM

CX outsourcing is shifting from scale to strategic outcomes

Clinton Cohen 11 Feb 2026

Anton van Heerden, CEO of DNA EOR

Trends

#BizTrends2026 | DNA EOR's Anton van Heerden: 8 global hiring shifts HR can’t ignore in 2026

Anton van Heerden 5 Feb 2026

South Africa’s quiet rise as a global tech talent hub

Technology

South Africa’s quiet rise as a global tech talent hub

Issued by Bluegrass Digital 4 Feb 2026

BPOs face October crunch as Windows 10 support ends

Technology

BPOs face October crunch as Windows 10 support ends

Sanjay Govender 16 Sep 2025

Image credit: Magda Ehlers on Pexels

CSI & Philanthropy

Submissions open for BPESA's new Mandela Day Award

23 Jul 2025

South Africa’s digital revolution: Vision or missed opportunity?

Technology

South Africa’s digital revolution: Vision or missed opportunity?

Issued by Bullion PR & Communication 18 Jun 2025

Image source: rawpixel from

Management & Leadership

Why employee engagement surveys should not be an annual endeavour

14 May 2025

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Marketing

The Power of Recognition and Rewards: Driving Success in South Africa's BPO Industry

Noori Allie, Issued by Achievement Awards Group 29 Jan 2025

Source: Supplied. Samantha Lambert, General Manager: Redefine Properties.

Office Property

How sustainable office parks are reshaping South Africa's business landscape

Samantha Lambert 4 Mar 2025

Navigating global regulations to enhance BPO data governance

Services

Navigating global regulations to enhance BPO data governance

Christopher Lawson, Cobus Pretorius and Niko Mastropaolo 19 Feb 2025

The local launch of Cisco PoP will give the networking giant a better route to market for its Webex One strategy.

Technology

Cisco launches SA PoP for Webex Calling and Contact Centre

Lindsey Schutters 30 Jan 2025

Peter Andrew, CEO, CCI South Africa

Trends

#BizTrends2025: BPO industry ready for transformation

Peter Andrew 20 Jan 2025

Retail specialist Smollan announces strategic alliance with Impact HD Inc

Retail Services

Retail specialist Smollan announces strategic alliance with Impact HD Inc

12 Aug 2024

Compatel Africa license takeover gets Icasa approval

Telecoms & Networks

Compatel Africa license takeover gets Icasa approval

Lindsey Schutters 29 Jul 2024

702 and CapeTalk unveil 2024 Nedbank Business Ignite winners

Media

702 and CapeTalk unveil 2024 Nedbank Business Ignite winners

Issued by Primedia Broadcasting 16 Jul 2024

How to handle customer complaints

CRM

How to handle customer complaints

21 Jun 2024

Careerbox is the starting point for many call centre careers in the local CCI base of operations in uMhlanga.

Services

BPO industry report says Africa is becoming global CXM hub

Lindsey Schutters 20 Jun 2024

Public Sector Leaders features the merSETA CFO, Ncedisa Mpande

Advertising

Public Sector Leaders features the merSETA CFO, Ncedisa Mpande

Issued by Topco Media 2 Apr 2024

Moving toward Industry 4.0 - the convergence of BPO and transformative trends in 2024

Technology

Moving toward Industry 4.0 - the convergence of BPO and transformative trends in 2024

Tennille Bell 25 Jan 2024

Source: Supplied. Malusi Mthuli, provincial head for FNB Commercial Property Finance in KZN.

Property

Commercial property market in KZN showing remarkable resilience and growth

4 Jan 2024

Image source: Wavebreak Media Ltd –

Youth Employment

Thousands of jobs created in tourism, clothing sectors in W Cape

21 Dec 2023

Senzo Ndlangamandla comes out on top at SAICA’s Top-35-Under-35 decennium award ceremony

Accounting & Auditing

Senzo Ndlangamandla comes out on top at SAICA’s Top-35-Under-35 decennium award ceremony

Issued by SAICA 5 Dec 2023

Metropolitan's youth-focused entrepreneur initiative calls for applications

Community

Metropolitan's youth-focused entrepreneur initiative calls for applications

28 Nov 2023

Redefining efficiencies: the BPO blueprint for future-proof supply chains

Supply Chain

Redefining efficiencies: the BPO blueprint for future-proof supply chains

Tennille Bell 14 Nov 2023

How BPOs are reshaping retail and warehousing during e-commerce peaks

Retailers

How BPOs are reshaping retail and warehousing during e-commerce peaks

Tennille Bell 1 Nov 2023

Saica's celebrates decade of excellence at this year's Top 35-Under-35 Awards

Accounting & Auditing

Saica's celebrates decade of excellence at this year's Top 35-Under-35 Awards

Issued by SAICA 30 Oct 2023

Securing tomorrow's success: The investment in education

Education

Securing tomorrow's success: The investment in education

Lizelle Strydom 24 Oct 2023

Digital

Could digital marketing services become South Africa's next major export opportunity?

Grant Lapping 16 May 2023

How local SMEs can win new business overseas

How To Start Up

How local SMEs can win new business overseas

Kai Cranko 2 May 2023

Fairvest completes renewal of Pretoria office building, 2Twenty Madiba

Office Property

Fairvest completes renewal of Pretoria office building, 2Twenty Madiba

Issued by Catchwords 9 Feb 2023

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Office Property

Emira's signs major deal with international contact centre at Newlands Terraces in Cape Town

Issued by Catchwords 24 Jan 2023

Time to pick up the pace with implementing local EV manufacturing

Manufacturing & Parts

Time to pick up the pace with implementing local EV manufacturing

Viren Sookhun 12 Jan 2023

SMEs in JSE's first acceleration development programme raise nearly R1bn

SMEs

SMEs in JSE's first acceleration development programme raise nearly R1bn

20 Dec 2022

Avesh Singh, vice president of global operations at TransUnion

Youth Employment

Are virtual BPO operations the answer to SA's unemployment crisis?

Avesh Singh 6 Dec 2022

Applications open for Metropolitan Collective Shapers initiative in Tshwane

Community

Applications open for Metropolitan Collective Shapers initiative in Tshwane

18 Nov 2022