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My duties as Senior Duty Manager is as follows:

DUTIES & FUNCTION

1.COMPLETE MONTHLY REPORT AND SUBMIT TO SURVEILLANCE MANAGEMENT BY THE 1st OF EACH MONTH
2.ENSURE THAT ALL NECESSARY VIDEO EVIDENCE IS SECURED AND STORED FOR INVESTIGATIONS
3.OVERSEE ALL INVESTIGATIONS ON SHIFT AND ENSURE STAFF CONSTANTLY MONITOR FOR NON-COMPLIANCE, BREACH OF PROCEDURES, SCAMMING ACTIVITIES, THEFT AND FRAUD
4.SUPERVISE VIA CCTV THE GAMING OPERATIONS
5.CONTROL OF CARDS STOCK AUDITS
6.AT LEAST ON A WEEKLY BASIS ACCESS THE CASA NETWORK TO GATHER AND SHARE INFORMATION
7.REPORT ALL MALFUNCTIONS BY WAY OF THE SHIFT REPORT AND RECORD ALL FAULTS IN CCTV LOG BOOK.
8.COMPLETE THE REQUIRED NWGB REPORTING IN TERMS OF REGULATORY REQUIREMENTS
9.ENSURE BANNINGS ARE CONDUCTED ACCORDING TO GUIDELINES AND TO ELIMINATE THE CRIMINAL ELEMENT.
10.PLAN AND ORGANISE STAFF OPERATION ON SHORT AND LOG TERM BASIS
11.MONITOR PROGRESS AGAINST TRAINING PLAN AND TAKE CORRECTIVE ACTION, WHEN NEEDED.