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×Theo Makhathini
Free Spirited, Eager to learn, to Grow and to travel more. Always smiling.
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Show profile Hide profileEMPLOYMENT HISTORY
Current Employment: Digital Planet Oct 2015- Current
Position Held: E-commerce Account Manager (& Operations)
Task and Responsibilities:
Responsible for managing Operations for Ecommerce department, incl call centre and client services
Website Management for Dell, Hp, Nedbank and Vitality Mall
Responsible for improving customer experince, operations and quality on all eCommerce platforms.
Develop and implement strategy for eCommerce sites, together with Digital Marketing Analyst and Marketing department. With aim to convert online customers and increase convertion rates.
Understanding front/back end of sites to ensure optimum functioning of website.
Daily operations management of accounts.
Monitoring , reporting, measuring perfomance on site & making recommendations to improve sales, usability and customer fulfilment.
Managing and prioritising devevelopment projects and requests on site, with development team.
Resolving and managing of queries, together with contact centre.
Collaborating with internal and external parties (business, technical, call centre and service prividers) to meet client objectives.
Current Employment: Toys R Us (Amic Trading) Oct 2014- Sept 2015
Position Held: National Ecommerce Specialist/ Admin Supervisor
Task and Responsibilities:
Manage the daily operations incl handling queries and technical support, responding to emails & telephone queries.
Facilitate orders from initial stage until delivery incl packaging/wrapping final product for delivery.
Assist with sales and managing online site, inventory changes or addition stock.
Responsible for payment related queries (accounts), resolving payment issues on PayU system, refunds and cancellations.
Leasing with suppliers/buyers and logistic/ courier company i.e delivery delays, status, online tracking, special requests, etc.
Assist with managing gift registry queries.
Recent Employment JunkMail (Group Of Companies) Oct2013- Sept 2014
Position Held: National Product Trainer/Specialist
Task and Responsibilities:
National trainer for the Johannesburg, Pretoria, Kwazulu Natal and Cape Town area.
Training new & existing clients on Junk Mail and Auto Mart's online service
Meeting training and sales goals
Providing after sales and support services for clients.
Ensure that clients are kept abreast of new products , product improvement and development.
Recent Employment: Trudon (Yellow Pages)
1Jun 2011- June 2013
Position Held: Advertising Consultant/ Account Manager
Task and Responsibilities:
Business Development
Attract potential buyers to company's various products/services through various mediums i.e. Yellow Pages, Online Directory Mobi-websites, Google Adwords .
Retention of new and existing clients
Responsible for sourcing leads, managing referrals and developing client's advertising space
Online Advertising
Aid customers in advertising on the www.yellowpages.co.za and yellow pages mobile portal.
Selling Google products i.e Adwords and SEO which involves buying of keywords.
Utilising of Google Adwords and Keyword Tools.
Meet weekly and monthly targets.
Achieve customer satisfaction, revenue generation, upholding company's visions and values.
Reasons for Leaving: Personal growth & looking to explore different medium(s).
Previous Employment: SABC- Television Licences
Feb 2009- May2011
Position held: Client Advisor/ Communication Correspondent
Tasks and Responsibilities:
General Customer Service
Meeting company's targets and turn-around time.
Handling incoming correspondence
Responding to TV License Holder queries; adjustments and updating of accounts.
Creating new accounts, cancellation of obsolete accounts.
Loading of Invoices, Penalties and Credit Card payments
EMPLOYMENT HISTORY
Current Employment: Digital Planet Oct 2015- Current
Position Held: E-commerce Account Manager (& Operations)
Task and Responsibilities:
Responsible for managing Operations for Ecommerce department, incl call centre and client services
Website Management for Dell, Hp, Nedbank and Vitality Mall
Responsible for improving customer experince, operations and quality on all eCommerce platforms.
Develop and implement strategy for eCommerce sites, together with Digital Marketing Analyst and Marketing department. With aim to convert online customers and increase convertion rates.
Understanding front/back end of sites to ensure optimum functioning of website.
Daily operations management of accounts.
Monitoring , reporting, measuring perfomance on site & making recommendations to improve sales, usability and customer fulfilment.
Managing and prioritising devevelopment projects and requests on site, with development team.
Resolving and managing of queries, together with contact centre.
Collaborating with internal and external parties (business, technical, call centre and service prividers) to meet client objectives.
Current Employment: Toys R Us (Amic Trading) Oct 2014- Sept 2015
Position Held: National Ecommerce Specialist/ Admin Supervisor
Task and Responsibilities:
Manage the daily operations incl handling queries and technical support, responding to emails & telephone queries.
Facilitate orders from initial stage until delivery incl packaging/wrapping final product for delivery.
Assist with sales and managing online site, inventory changes or addition stock.
Responsible for payment related queries (accounts), resolving payment issues on PayU system, refunds and cancellations.
Leasing with suppliers/buyers and logistic/ courier company i.e delivery delays, status, online tracking, special requests, etc.
Assist with managing gift registry queries.
Recent Employment JunkMail (Group Of Companies) Oct2013- Sept 2014
Position Held: National Product Trainer/Specialist
Task and Responsibilities:
National trainer for the Johannesburg, Pretoria, Kwazulu Natal and Cape Town area.
Training new & existing clients on Junk Mail and Auto Mart's online service
Meeting training and sales goals
Providing after sales and support services for clients.
Ensure that clients are kept abreast of new products , product improvement and development.
Recent Employment: Trudon (Yellow Pages)
1Jun 2011- June 2013
Position Held: Advertising Consultant/ Account Manager
Task and Responsibilities:
Business Development
Attract potential buyers to company's various products/services through various mediums i.e. Yellow Pages, Online Directory Mobi-websites, Google Adwords .
Retention of new and existing clients
Responsible for sourcing leads, managing referrals and developing client's advertising space
Online Advertising
Aid customers in advertising on the www.yellowpages.co.za and yellow pages mobile portal.
Selling Google products i.e Adwords and SEO which involves buying of keywords.
Utilising of Google Adwords and Keyword Tools.
Meet weekly and monthly targets.
Achieve customer satisfaction, revenue generation, upholding company's visions and values.
Reasons for Leaving: Personal growth & looking to explore different medium(s).
Previous Employment: SABC- Television Licences
Feb 2009- May2011
Position held: Client Advisor/ Communication Correspondent
Tasks and Responsibilities:
General Customer Service
Meeting company's targets and turn-around time.
Handling incoming correspondence
Responding to TV License Holder queries; adjustments and updating of accounts.
Creating new accounts, cancellation of obsolete accounts.
Loading of Invoices, Penalties and Credit Card payments
