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Shannan Masson
I am a passionate, organized and self motivated person, who works well under pressure and in stressful situations. I am extremely goal orientated and have excellent group communicative skills. I am a lateral thinker and diplomatic in handling sensitive issues and have the ability to be skillful at group interaction, displaying, understanding and listening capabilities. I welcome change and take challenges with a hands on attitude.
Show profile Hide profile2011 - Nov to date Leaf Technologies Durban, KZN
Service Controller
? Fielding calls into service centre
? Supervise and support in-house and field technicians
? Administer work schedule and assignments and supervise
? progress of assignments
? Interpret problems for technicians; evaluate problem; recommend
equipment to bring into the field; decide whether to repair or replace equipment.
? Follow-up with customer to ensure user satisfaction with service provided
? Maintain and monitor parts needed/ordered
? Run monthly reports on calls, technical performance and parts
? Assist customers with Telkom applications/ movements and changes.
? Supervise and manage staff in department
? Deal with customers needs, complaints, quotes and keep in contact until they are satisfied
2011 - July to End October Nashua Durban Springfield Park, KZN
Sales Rep
? Cold calling.
? Telesales.
2011 - Feb to April Triton Clothing Phoenix, KZN
Merchandiser
? Developing underwear for Mr Price Sport and Jet.
? Product research.
? Trends research.
? Sourcing of fabrics and trims.
2008 - End Jan 2011 Guess? (House of Busby) Sandton, JHB
Key Account Coordinator
? Managing the Edgars; Stuttafords and Guess Retail accounts.
? Sales forecasts and regular sales/performance tracking.
? Weekly meetings with Executive Sales Manager to analyze the various business sectors and to highlight any risks/opportunities.
? Run seasonal range showings.
? Regular store visits and competitor analysis.
? Capturing of all data, filing and administrative responsibilities to ensure the smooth running of my accounts.
? Customer relations. (Regular meetings with buyers and planners to monitor sell off performance and needs to both businesses.)
? Liaising with shipping department and warehouse manager to ensure on time deliveries.
? Compiling seasonal story boards for respective buying teams.
2006 - 2008 Dr Grolman's Practice Fourways Life Hospital,JHB
Personal Assistant
? Patient/Medical Aid liaison.
? Theatre/Doctor bookings.
? Managed and maintained accounts.
? General Admin
? Reception
Education
1998 - 2002 Bryanston High School Johannesburg
? Passed matric with exemption.
? Lifeline counseling course.
2009 House of Busby Johannesburg
? Excel level 2
? Bustrac
? Great Plains
? Microsoft Office
Interests
Fashion, traveling, reading, history. References
Warren Londt - 082 692 5602
Ilane Van Rensburg - 082 768 5270
Monique Human
2011 - Nov to date Leaf Technologies Durban, KZN
Service Controller
? Fielding calls into service centre
? Supervise and support in-house and field technicians
? Administer work schedule and assignments and supervise
? progress of assignments
? Interpret problems for technicians; evaluate problem; recommend
equipment to bring into the field; decide whether to repair or replace equipment.
? Follow-up with customer to ensure user satisfaction with service provided
? Maintain and monitor parts needed/ordered
? Run monthly reports on calls, technical performance and parts
? Assist customers with Telkom applications/ movements and changes.
? Supervise and manage staff in department
? Deal with customers needs, complaints, quotes and keep in contact until they are satisfied
2011 - July to End October Nashua Durban Springfield Park, KZN
Sales Rep
? Cold calling.
? Telesales.
2011 - Feb to April Triton Clothing Phoenix, KZN
Merchandiser
? Developing underwear for Mr Price Sport and Jet.
? Product research.
? Trends research.
? Sourcing of fabrics and trims.
2008 - End Jan 2011 Guess? (House of Busby) Sandton, JHB
Key Account Coordinator
? Managing the Edgars; Stuttafords and Guess Retail accounts.
? Sales forecasts and regular sales/performance tracking.
? Weekly meetings with Executive Sales Manager to analyze the various business sectors and to highlight any risks/opportunities.
? Run seasonal range showings.
? Regular store visits and competitor analysis.
? Capturing of all data, filing and administrative responsibilities to ensure the smooth running of my accounts.
? Customer relations. (Regular meetings with buyers and planners to monitor sell off performance and needs to both businesses.)
? Liaising with shipping department and warehouse manager to ensure on time deliveries.
? Compiling seasonal story boards for respective buying teams.
2006 - 2008 Dr Grolman's Practice Fourways Life Hospital,JHB
Personal Assistant
? Patient/Medical Aid liaison.
? Theatre/Doctor bookings.
? Managed and maintained accounts.
? General Admin
? Reception
Education
1998 - 2002 Bryanston High School Johannesburg
? Passed matric with exemption.
? Lifeline counseling course.
2009 House of Busby Johannesburg
? Excel level 2
? Bustrac
? Great Plains
? Microsoft Office
Interests
Fashion, traveling, reading, history. References
Warren Londt - 082 692 5602
Ilane Van Rensburg - 082 768 5270
Monique Human
