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Educational qualifications

2012/current TEFL master course

2011/current Bsc (Hon) Sociology; Diversity studies
University of Cape Town, Cape Town, South Africa

2003/2007 University of Applied Sciences, Leisure Management Bachelor degree Economics 2007, the Netherlands

2000/2002 MBO, Retail, certificate 2002 the Netherlands

1994/2000 HAVO, certificate 2000, the Netherland

Career History

Jun 2010/Dec 2010 Team leader/supervisor, the Netherlands

• Daily running of the telephonic interview team
• Supervision, coaching, supporting and monitoring
• Communication training development

Jan 2008/March 2010 Owner/manager recruitment agency, the Netherlands

• Client management
• HR activities
• Administration; salary administration, contract administration
• Sales activities; sales calls, sales meetings
• Marketing activities; mailings and advertisements

July 2007/Dec 2007 Sales assistant, the Netherlands

• Sales calls; making appointments for the account manager
• Rapport to account manager

Sept 2003/Sept 2006 Call center agent (part-time) the Netherlands

• Inbound; administrative and technical support
• Outbound; cold calling, retention calls