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EDUCATIONAL DETAILS
Highest grade obtained: Grade 12
School: Hlalakahle High
Year: 2007

FURTHER EDUCATION:
University: Tshwane University of Technology
Qualification: National Diploma in Marketing
Year: 2011

EMPLOYMENT DETAILS

Employer: JC's CORNICE AND DECOR (PTY) LTD
Position: Store Manager
Duration: 01 September 2016- present

Duties and responsibilities;
Contributing towards initiating change to continually improve all aspects of service delivery.
Assist in identifying trends and patterns pertaining to customer requests and needs to continually improve all aspects of service delivery.
Considering implications of actiins to be taken for the customer and the effect of actions on the customer.
Assist in creating, implementing and maintaining marketing strategies.
Adhering to company culture and procedures.
Training, leading, managing and developing store team members.
Overseeing stock control.
Maintaining statistical and financial records.
Assuring the stability and reputation of the store by complying with legal requirements.
Opening and closing the store.
Liaising with suppliers.
Helping customers choose what they want, leading to sales.

Employer: JC's CORNICE AND DECOR (PTY) LTD
Position: Sales Assistant\ Stock Controller\ Marketing
Duration: 29 February 2016- 21 August 2016

Duties and responsibilities;
Greeting every customer that enters the store.
Compiling and processing quotes and invoices.
Handling inbound and outbound calls.
Debt collection.
Creating, establishing and maintaining marketing strategies.
Maintaining customer relationship management.
Goods receiving.
Sending E-Mails.
Processing cash and EFT payments and refunds.
Processing bank transfer payments from clients.
Assisting in training new staff.
Increasing sales revenue by utilizing effective strategies.
Administration functions.

Employer: BUSBY RETAIL SA
Position: Third KeyHolder
Duration: 03 August 2015- 25 February 2016

Duties and responsibilities;
Assist with opening and closing the store.
Assisting customers by providing information, answering questions, obtaining merchandise requested and completing payment transactions.
Maintaining quality service by establishing and enforcing organization standards.
Maintaining professional and technical knowledge by attending trainings.
Preparing reports by collecting, analazing and summarising informatiin collected.
Liaising with suppliers.
Reception duties.
Tracking of the store's key performance inputs.
Providing general administrative and clerical support.
Maintaining elctronic and hard copy filing system.
E- Mails.

Employer: COTTON ON SA
Position: Sales Assistant
Duration: 22 April 2014- 25 July 2015

Duties and responsibilities;
Greeting customers warmly.
Maintaning exceptional service standard within the store.
Creating awareness of and suggesting promotiinal offers to customers.
Assisting in effectively maximizing the use of marketing programs and initiatives.
Awareness of the store KPI targets.
Maximizing store revenue by utilizing sales strategies as set out in the company policy, therefore contributing to the store target.
Secretarial and admin functions.

Employer: EDCON (PTY) LTD, EDGARS
Position: Credit Associate
Duration: 04 December 2011- 29 July 2013

Duties and responsibilities;
Processing account applications.
Resolving customer issues related to their accounts.
Recording and entering customer data into the system.
Adhering to Consumer Protection Act.
Admin functions such as filing, making photocopies etc
Assist in accomplishing department and store targets.
Switchboard functions such as answering the phone.
Canvassing for new accounts and financial products such funeral policy.
Customer service.