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• Handling of Incoming Calls
• Answering the phone while maintaining a polite, consistent phone manner using proper telephone etiquette
•
Operate 14-line Switchboard
• Receiving and Directing Calls
• Meet and Greet Customers
• Administrative and Sales Support
• Tracking Sales Progress
• Filing of all completed jobs
• Manage filing cabinet
• Retrieve files if necessary
• Troubleshooting Minor Technical Problems
• Liaising with clients locally and overseas
• Responsible for the smooth daily operation of jobs that need to be done and jobs that are completed
• Identify and try and resolve problems. Gather and analyze data.
• Ensure Customer Service by responding immediately to requests Meet deadlines
and commitments.
• Closing of jobs on job sis once manufactured
• Maintaining department database records
• Internet research when needed
• Creating on Quotations for existing and new clients on Job-sys
• Creating of Jobs on Job-sys for rentals, rigging equipment, custom fit jobs or standard tent purchasing
• Keep office supplied adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment
• Planning, organizing and supervising when necessary to ensure the shipments are collected and delivered on time and with smooth efficiency
• Provide daily training to the stock controller
• Make Copies, Scan documents and file other relevant documents
• Assist with faxing and emailing if documents
• Liaise with Courier company regarding where about for all goods being sent overseas
• Creating and updating of new customer or existing customer on Pastel
• Handling of petty cash and doing a monthly cashbook update on Pastel
• Allocating costings for jobs coming from the factor
• Dealing With Clients locally and overseas with any queries
• Follow up on quotations sent to customers on a daily basis
• Update detailed spread sheets to work out how much each customer has purchased each month
• Administrative work for Financial Department
• Creating invoices for complete jobs on MS Word / EXcell
• Creating of delivery notes in order for the correct goods that need to be picked
• Creating of Commercial Invoices
• Send customers Statements from Pastel for outstanding payment
• Arranging for Freight costs for local and overseas Clients
• Manage stock take (Count stock ) and update stock sheet
• Creating of purchase orders for Freight
• Ordering of stationery when requested and control stock
• Be consistent at work and on time.
• Control of allocated tasks given to me.