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Nandipha Roger
Broker Administrator at Metropolitan Performing background check on applicants i.e. ITC, Qualifications, Criminal Records, commission testing on monthly basis and provide systems department with feedback, commission closing on weekly and monthly run. Commission Advance and making sure broker Has enough in commission account to pay back the advance. Performing manual payments Control Accounts, processing journals in order to balance the account, clear all the outstanding items by month end run, monthly payments
Show profile Hide profileWORK EXPERINCE
Department of Local Government and Housing
I was working as contract worker that started 01/04/2005 -30/07/2005
Registry Functions
I was responsible for the effectiveness of the filling management system supports other directorates E.g. Record keeping, Opening of index, Filling of New housing developments, Resolve Appropriate inquiries, and File Tracking System and New files Applications and drawing of re applications. Opening of post coordinate the implementation of the Electronic.
Records Management approved procedures and processes, monitor and supervise all movements of correspondence, as well as the incoming and outgoing mail of the Branch on daily basis, coordinate the reduction/mitigate the cost of organizational risk e.g. los data, and information, coordinate the administrative dimension associated with the improvement of records and information services, provide improved access, retrieval, direct and control personnel administration within the records management section, provide consolidated financial information by drafting and motivating the section's budget and expenditure, and knowledge of National Archive and Records Management e.g. National Archives of SA Act of 1996.
Metropolitan Life Insurance
01/03/2006 till date
Currently working as Broker Administrator
Admin Functions (Appointment & Termination)
Performing background check on applicants i.e. ITC, Qualifications, Criminal Records, etc. Liaising with branches on daily basis as well as other Departments. Checking if they have FAIS Complaint and Regulatory Exams were done. Verifying the credits, keep carryover files and monitors certain broker and provide report to Auditors/ Forensic with necessary information if required. Double checking if the applicant has not been handed over due to bad debt. Termination of brokers as well as calculating ex gratia for out of service brokers. Issuing UI19 FOR department of Labour Commission, Commission calculation correctly and accurately. Performing commission testing on monthly basis and provide systems department with feedback, commission closing on weekly and monthly run. Commission Advance and making sure broker Has enough in commission account to pay back the advance. Performing manual payments Control Accounts, processing journals in order to balance the account, clear all the outstanding items by month end run. Making sure that the control account is clean. Assisting section manager with training Regional Administrators, Having monthly meetings and coming up with ways of introducing new legislation to the branches. Giving feedback to system the integration of outside system to the in house process i.e. LOA checking's and Department.
Call Center Consultant Metropolitan Life Insurance
I worked as call Centre call consultant Call Centre agent dealing with client queries.
Updating existing client information. Handling existing requests for transaction processing if requirements are outstanding. Inbound and outbound calls to intermediaries and clients for clarification purposes on all business. In dept. knowledge of life and pension policies and procedures as well as the legal requirements necessary (long term insurance act and pension funds act).Accessing claims death claims forms and cancellation documents.Ensuring compliance with the insurance and pension funds acts.
WORK EXPERINCE
Department of Local Government and Housing
I was working as contract worker that started 01/04/2005 -30/07/2005
Registry Functions
I was responsible for the effectiveness of the filling management system supports other directorates E.g. Record keeping, Opening of index, Filling of New housing developments, Resolve Appropriate inquiries, and File Tracking System and New files Applications and drawing of re applications. Opening of post coordinate the implementation of the Electronic.
Records Management approved procedures and processes, monitor and supervise all movements of correspondence, as well as the incoming and outgoing mail of the Branch on daily basis, coordinate the reduction/mitigate the cost of organizational risk e.g. los data, and information, coordinate the administrative dimension associated with the improvement of records and information services, provide improved access, retrieval, direct and control personnel administration within the records management section, provide consolidated financial information by drafting and motivating the section's budget and expenditure, and knowledge of National Archive and Records Management e.g. National Archives of SA Act of 1996.
Metropolitan Life Insurance
01/03/2006 till date
Currently working as Broker Administrator
Admin Functions (Appointment & Termination)
Performing background check on applicants i.e. ITC, Qualifications, Criminal Records, etc. Liaising with branches on daily basis as well as other Departments. Checking if they have FAIS Complaint and Regulatory Exams were done. Verifying the credits, keep carryover files and monitors certain broker and provide report to Auditors/ Forensic with necessary information if required. Double checking if the applicant has not been handed over due to bad debt. Termination of brokers as well as calculating ex gratia for out of service brokers. Issuing UI19 FOR department of Labour Commission, Commission calculation correctly and accurately. Performing commission testing on monthly basis and provide systems department with feedback, commission closing on weekly and monthly run. Commission Advance and making sure broker Has enough in commission account to pay back the advance. Performing manual payments Control Accounts, processing journals in order to balance the account, clear all the outstanding items by month end run. Making sure that the control account is clean. Assisting section manager with training Regional Administrators, Having monthly meetings and coming up with ways of introducing new legislation to the branches. Giving feedback to system the integration of outside system to the in house process i.e. LOA checking's and Department.
Call Center Consultant Metropolitan Life Insurance
I worked as call Centre call consultant Call Centre agent dealing with client queries.
Updating existing client information. Handling existing requests for transaction processing if requirements are outstanding. Inbound and outbound calls to intermediaries and clients for clarification purposes on all business. In dept. knowledge of life and pension policies and procedures as well as the legal requirements necessary (long term insurance act and pension funds act).Accessing claims death claims forms and cancellation documents.Ensuring compliance with the insurance and pension funds acts.
