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×Lurene Krone
Sales Executive at The Capital Hotel Group
Show profile Hide profile• Acquisition of new business to the group
• Maintaining of existing clients to the group
• Markets, corporate, production, tour operators STO, travel agents, leisure
• Investigate, Educate & implement to ensure drill down of existing and new business
• Implementation of rates, contracts and booking procedures to procurement and bookers
• Plan and implement sales plan according to markets & client segments
• Education of brand, products, booking procedure & rates to all bookers
• Presentation to bookers & travelers
• Arrange and assist with site inspections to different hotels
• Arrange & assist with educationals to potential hotels with travel trade & corporate market
• Quarterly Reviews with procurement/finance department to evaluate production
• Monthly calls to all top clients, to acquire business, maintain awareness & maintain relationship
• Quarterly call to (SME) clients to maintain relationship & awareness and acquire any business
over next three month period
• Workshops done to clients & travel trade to educate on product & services & awareness
• E-mail marketing to hotel database with clients that don't have consistent business
• E-mail marketing to promote events calendar & any special events planned
• Compile weekly & monthly reports to monitor sales & business
• Monthly meetings with Board to report on current affairs & plan of action for month & 3months
ahead
• Daily interaction with direct Manager and to report on current affairs of business
• Work with minimal supervision, know what is expected and been working from home base for
4years
• Telesales & canvassing to investigate & acquire new potential clients
• Spy-reports to opposition hotels to establish who their clientele & offerings
Management of business plan through room nights & revenue
• Maintain confidentiality of guest and associates information and pertinent hotel data.
• Resolve guest/client complaints & ensuring guest satisfaction
Promptly responding to all e-mails, inquiries, prospects & tentative or definite business
• E-marketing to create awareness
• Daily administration & filing
• Acquisition of new business to the group
• Maintaining of existing clients to the group
• Markets, corporate, production, tour operators STO, travel agents, leisure
• Investigate, Educate & implement to ensure drill down of existing and new business
• Implementation of rates, contracts and booking procedures to procurement and bookers
• Plan and implement sales plan according to markets & client segments
• Education of brand, products, booking procedure & rates to all bookers
• Presentation to bookers & travelers
• Arrange and assist with site inspections to different hotels
• Arrange & assist with educationals to potential hotels with travel trade & corporate market
• Quarterly Reviews with procurement/finance department to evaluate production
• Monthly calls to all top clients, to acquire business, maintain awareness & maintain relationship
• Quarterly call to (SME) clients to maintain relationship & awareness and acquire any business
over next three month period
• Workshops done to clients & travel trade to educate on product & services & awareness
• E-mail marketing to hotel database with clients that don't have consistent business
• E-mail marketing to promote events calendar & any special events planned
• Compile weekly & monthly reports to monitor sales & business
• Monthly meetings with Board to report on current affairs & plan of action for month & 3months
ahead
• Daily interaction with direct Manager and to report on current affairs of business
• Work with minimal supervision, know what is expected and been working from home base for
4years
• Telesales & canvassing to investigate & acquire new potential clients
• Spy-reports to opposition hotels to establish who their clientele & offerings
Management of business plan through room nights & revenue
• Maintain confidentiality of guest and associates information and pertinent hotel data.
• Resolve guest/client complaints & ensuring guest satisfaction
Promptly responding to all e-mails, inquiries, prospects & tentative or definite business
• E-marketing to create awareness
• Daily administration & filing
