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Show profile Hide profileMy background includes leading operations (assisted with other branches not performing), teams (development and coaching), and sales/merchandising strategies to drive business and customer service success for multi-unit retail chains. From achieving top sales performances (2017 Branch Manager of the year) and managing various HR functions to leading staff training efforts and overseeing store relocation's and openings, I excel at propelling sales and revenue growth, managing high-performance staff, and achieving corporate goals while minimising costs and maintaining competitive advantage.
Highlights of my experience include:
- Ability to maintain up-to-date understanding of consumer trends and needs to liaise effectively with a diverse client base and provide the best possible training to enhance staff knowledge base and ensure customer satisfaction.
- Overseeing scheduling and policy guidelines to ensure implementation and adherence.
- Recruiting, challenging, mentoring, developing, and inspiring employees across all levels to encourage and promote career progression and improved performances.
- Communicating with corporate leadership to ensure continually profitable operations within existing standards.
- Maintaining keen focus on customer priorities, ensuring top-notch levels of customer service and support to spark high rates of retention and referral business.
With my proven commitment to building strong customer relationships and driving teams to achieve sales success, I am well prepared to extend my record of exceptional service to your team and organisation
My background includes leading operations (assisted with other branches not performing), teams (development and coaching), and sales/merchandising strategies to drive business and customer service success for multi-unit retail chains. From achieving top sales performances (2017 Branch Manager of the year) and managing various HR functions to leading staff training efforts and overseeing store relocation's and openings, I excel at propelling sales and revenue growth, managing high-performance staff, and achieving corporate goals while minimising costs and maintaining competitive advantage.
Highlights of my experience include:
- Ability to maintain up-to-date understanding of consumer trends and needs to liaise effectively with a diverse client base and provide the best possible training to enhance staff knowledge base and ensure customer satisfaction.
- Overseeing scheduling and policy guidelines to ensure implementation and adherence.
- Recruiting, challenging, mentoring, developing, and inspiring employees across all levels to encourage and promote career progression and improved performances.
- Communicating with corporate leadership to ensure continually profitable operations within existing standards.
- Maintaining keen focus on customer priorities, ensuring top-notch levels of customer service and support to spark high rates of retention and referral business.
With my proven commitment to building strong customer relationships and driving teams to achieve sales success, I am well prepared to extend my record of exceptional service to your team and organisation
