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Year: April 2012 -
Employer: Computershare Investor Services
Position: Service Team Assistant
Responsibilities:
Service Team Assistant (Richemont Consultant):
• Make the Richemont process for Richemont With Holding Tax (WHT) is smooth and ensuring clients are well assisted (cold calling) and understand the process.
• Ensuring reminder letters, rejection letters are sent out in time so clients can still claim.
• Liaising closely with external clients e.g. Trusts, Companies, Funds, Brokers and Individuals concerning the progress of their claim.
• Verifying legal documents for Trusts, Companies, Funds, etc.
• Understanding Dividend Tax requirements Richemont.
• Constant update of the database:
o monitoring forms received
o Forms went to and came back from SARS
• To meet strict deadlines.
• Reconciliation and balancing of Richemont WHT bank accounts.
• Participating in developments and improvements.
• Providing input to projects processes and procedures.
• Risk Management.
• Accurate scanning of batches - ensure that items balance.
• Verification( Electronic Data Capture from scanned images)
• Providing accurate statics of items verified per hour to the team leader.
• Assisting my manger to manage and plan projects like (from mailroom):
o Dividend Tax.
o Old Mutual E-Communications.
o Including supervision 6 stuff members.

Year: September 2011 - February 2012
Employer: Avusa - Nu-Metro Home Entertainment.
Position: Sales and Marketing Internship.
Responsibilities:
• Maintain merchandising standards within trading stores.
1. Insure that titles from different studios are visible to consumers.
2. Product knowledge for music; DVD's and gaming titles.
• Execution of point of sale for specified new titles including music; DVD's and gaming at relevant stores.
• Compile reports on new titles; running campaigns and the competitor's promotions.
• Assisted in compiling Paramount's and Sony's merchandising and marketing launches for the month of November.
• Trade Marketing for Paramount Studios;
1. Taking part in below the line marketing
2. Briefly in above the line marketing
3. Preparations for monthly launches included DVD,s new releases, new promotional campaigns.

Year: May 2011 - August 2011. (Three Months Contract)
Employer: Azola Recruitment Solutions.
Position: Trainee Recruitment Consultant.
Responsibilities:
• Maintain a database of various job seekers categorised by skill.
• Screen all internal and external applications, ensuring that the job profile is adhered to.
• Discuss suitability of candidates with line manager after interviews, based on the interview methodology used and the job profile.
• Proactively find methods of attracting skilled talent for the business.
• Create and maintain a centralised library of job profiles.
• Compiling a weekly report of people that I have interviewed.

Year: 12 April 2007 - May 2011
Employer: Truworths Southgate.
Position: Service Desk Supervisor.
Departments: Jewellery, Men's wear and Service Desk.
Responsibilities:
• Jewellery:
- Merchandising and receipt of stock.
- Arrange for rings to be resized.
- Send and monitor stock that is at repairs.
- Control stock movements.
- Sales and Cash flow control.
- Day-to-day Customer Service.
- Maintained low stock loss.
• Service desk Supervisor.
- Supervision of staff up to 15 people.
- Attending to customer queries.
- Authorising of returns and ID.
- Banking.