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Show profile Hide profileExecutive Summary
I’m a seasoned customer care consultant for over +-20years experience.
I am also the Regional Secretary of the SOUTH AFRICAN POSTAL WORKERS UNION (SAPWU), which falls under the umbrella of the SA POST OFFICE. I am not a full-time shop steward; I am still reporting to work.
Our region compromises of Tshwane, Mpumalanga, North West and Limpopo provinces. We are required to make sure that we service our members in our region, also as the SECRETARY and working at the Head of SA POST OFFICE I am able to assist our members when they need something done by our Head Office (SAPO).
We are also required to make sure that we recruit new members, also try to recruit our former members as well, I can also safely say we as a region we are not doing bad but we can improve which we are working on every day.
Name Lwandile Macanda
Current Job Title Customer Care Consultant
Personal Details
Date of Birth 26th February 1978
Race and Gender African Male
Marital Status Single
Location Pretoria -South Africa
Language English, Zulu, Sotho, Xhosa, Afrikaans
Notice period 30 days
Cell Number 073 530 1499/ 083 642 6051
Email Address Lwandile.macanda@gmail.com
Formal Education
Date Institution Qualification Gained
1998 Ithembelihle Comprehensive High School Matric
Certificates/Training
• Certificate in Certificate in Contact Centre Support – Telkom (South Africa) Apr 2005
• Completed A 12 Months Learnership in Contact Centre Support NQF Level 2 With Telkom SA.
• Technical support with MICTSETA, as from the 11 March 2024, - online course
Employment History
Date Organization Job Title
NOVEMBER 2012 - CURRENT SOUTH AFRICAN POST OFFICE- SAPO CUSTOMER CARE CONSULTANT
SEPTEMBER 2010 – JUNE 2011 CLIENTEL LIFE TELESALES CONSULTANT
APRIL 2004 – MARCH 2009 TELKOM INBOUND SALES CONSULTANT CALL CENTRE AGENT
CAREER HISTORY
1. Nov 2012 - CURRENT
South African Post Office-SAPO
Customer care consultant
Responsibilities:
• First point of contact for customers, resolve customers queries telephonically.
• Customer Care
• Dealing with client’s queries
• Tracking and Trace (Parcels, Letters)
• Telesales
• Liaise with Depots, Mail sorting centres and Post Office Branches
• Dealing with Social Media queries about Post Office
2. Sep 2010 – Jun 2011
Clientele Life
Telesales Consultant
Responsibilities:
• Telesales-selling Clientele's Life's products
• Customer queries
• Cold calling
• Update client’s information on the system
• Searching for potential clients
• Cross Selling
• Introducing new products to clients telephonically
3. Apr 2004 – Mar 2009
Telkom
Inbound Sales Consultant Call Centre Agent
Responsibilities:
• Inbound Sales - selling Telkom's products to customers
• Searching customers data on different computer systems
• Capturing of data on system
• Answering to customers queries and attending to them
• Liaising with customers on a daily basis
• Telephone etiquette
• Resolving customers queries using different computers systems
• Handling of customer’s accounts queries
• Upselling
Executive Summary
I’m a seasoned customer care consultant for over +-20years experience.
I am also the Regional Secretary of the SOUTH AFRICAN POSTAL WORKERS UNION (SAPWU), which falls under the umbrella of the SA POST OFFICE. I am not a full-time shop steward; I am still reporting to work.
Our region compromises of Tshwane, Mpumalanga, North West and Limpopo provinces. We are required to make sure that we service our members in our region, also as the SECRETARY and working at the Head of SA POST OFFICE I am able to assist our members when they need something done by our Head Office (SAPO).
We are also required to make sure that we recruit new members, also try to recruit our former members as well, I can also safely say we as a region we are not doing bad but we can improve which we are working on every day.
Name Lwandile Macanda
Current Job Title Customer Care Consultant
Personal Details
Date of Birth 26th February 1978
Race and Gender African Male
Marital Status Single
Location Pretoria -South Africa
Language English, Zulu, Sotho, Xhosa, Afrikaans
Notice period 30 days
Cell Number 073 530 1499/ 083 642 6051
Email Address Lwandile.macanda@gmail.com
Formal Education
Date Institution Qualification Gained
1998 Ithembelihle Comprehensive High School Matric
Certificates/Training
• Certificate in Certificate in Contact Centre Support – Telkom (South Africa) Apr 2005
• Completed A 12 Months Learnership in Contact Centre Support NQF Level 2 With Telkom SA.
• Technical support with MICTSETA, as from the 11 March 2024, - online course
Employment History
Date Organization Job Title
NOVEMBER 2012 - CURRENT SOUTH AFRICAN POST OFFICE- SAPO CUSTOMER CARE CONSULTANT
SEPTEMBER 2010 – JUNE 2011 CLIENTEL LIFE TELESALES CONSULTANT
APRIL 2004 – MARCH 2009 TELKOM INBOUND SALES CONSULTANT CALL CENTRE AGENT
CAREER HISTORY
1. Nov 2012 - CURRENT
South African Post Office-SAPO
Customer care consultant
Responsibilities:
• First point of contact for customers, resolve customers queries telephonically.
• Customer Care
• Dealing with client’s queries
• Tracking and Trace (Parcels, Letters)
• Telesales
• Liaise with Depots, Mail sorting centres and Post Office Branches
• Dealing with Social Media queries about Post Office
2. Sep 2010 – Jun 2011
Clientele Life
Telesales Consultant
Responsibilities:
• Telesales-selling Clientele's Life's products
• Customer queries
• Cold calling
• Update client’s information on the system
• Searching for potential clients
• Cross Selling
• Introducing new products to clients telephonically
3. Apr 2004 – Mar 2009
Telkom
Inbound Sales Consultant Call Centre Agent
Responsibilities:
• Inbound Sales - selling Telkom's products to customers
• Searching customers data on different computer systems
• Capturing of data on system
• Answering to customers queries and attending to them
• Liaising with customers on a daily basis
• Telephone etiquette
• Resolving customers queries using different computers systems
• Handling of customer’s accounts queries
• Upselling
