Show profile Hide profile

Club Leisure Group Reservations - Call Centre Reservations Supervisor.
September 2010 till Present
• Managing and Motivation of My Team.
• Meeting once a week to discuss Departmental Goals and Overall Targets.
• Submitting Daily, Weekly and Monthly Stats to the Team and Management.
• Rating of Staff (IBR's) Individual Bonus Rating.
• (SWOT) Analyzing Internal and External Factors.
• Managing the After sale ensuring customer happiness.
• Reconciliation of Region Accounts with our Exchange Companies.
• Sound Individual Decision Making on Corrective action to be taken
• Take-on of an additional team in 2012 - First Exchange Reservations Team
• Resolving of disputes and escalations

Debtors Administration - April 2008 till August 2010
• Managing the After sale ensuring customer happiness.
• Managing 4 Regions in South Africa.
• Reconciliation of Region Accounts with our Exchange Companies.
• Sound Individual Decision Making on Corrective action to be taken
• Daily and Monthly Banking
• Allocations of payments
• Refunds via EFT to members and agencies
• Tracing payments
• Responsibility to control the suspense account
• Journals to be process on a monthly basis

Reservations - Call Centre - August 2006 till March 2008
• Holiday Planner making reservation around our members needs,
• South Africa and surrounding countries
• Starlight Cruises - Local cruises
• Wait listing for irate clients
• Working in a team to excel