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×AMY ZINGU
I am a twin, a ferternal twin. I love to travel and discover new adventures.
Show profile Hide profileI have also worked for Synovate Aztec and Travelogic. At both the companies I was a developer, whereby I produced systems and reports. I used various types of programming languages and tools. The tools and programming included SQL, C# VB.net and Crystal reports and Microsoft tools(excel, word and visio). From doing this I realised that my skills were stronger in the analytical side. That is how I ended up at Digicall and then at MWEB.
Both of those companies taught me about the dynamics of a call centre environment. The one taught me how to distribute the data in such a way to create sales while the other one taught me how to predict and pick up trends from sales churn and movement. I enjoyed this as I was able to use all my skills from my previous jobs and varsity. But also I was had a great opportunity to gain knowledge.
At MWEB my current responsibilities are:
• Report to call centre manager with regards to sales made via the call centre on a daily weekly and monthly basis.
• Payments of commission and overtime for the call centre staff and feedback to the finance and HR department
• Planning and forecasting for sales staff and payments for commission and overtime
• Report comparison on sales from all divisions to churn and calls made to get the sale made
• Performance of products with regards to sales and the current base size
• Report on performance with regards to sales ad-herring to business and RICA rules and regulations.
• Ad hoc queries from finance, sales and products departments.
From Digicall and MWEB I used the following skills excel, access, Cognos, SQL, Ms Word and Power point. I have been able to not only utilize the skills that I got from my tertiary studies but I have also been able to develop my skills from self growth and going on courses.
From career experience I have learnt valuable lessons which I now use in my current role and at home so that I can benefit and experience the essentials parts of my life and job. The main things that I have learnt is:
• Importance of time management and time planning
• Importance of double checking ones work before handing in
• The effect of working as a team and working on your own
I have also worked for Synovate Aztec and Travelogic. At both the companies I was a developer, whereby I produced systems and reports. I used various types of programming languages and tools. The tools and programming included SQL, C# VB.net and Crystal reports and Microsoft tools(excel, word and visio). From doing this I realised that my skills were stronger in the analytical side. That is how I ended up at Digicall and then at MWEB.
Both of those companies taught me about the dynamics of a call centre environment. The one taught me how to distribute the data in such a way to create sales while the other one taught me how to predict and pick up trends from sales churn and movement. I enjoyed this as I was able to use all my skills from my previous jobs and varsity. But also I was had a great opportunity to gain knowledge.
At MWEB my current responsibilities are:
• Report to call centre manager with regards to sales made via the call centre on a daily weekly and monthly basis.
• Payments of commission and overtime for the call centre staff and feedback to the finance and HR department
• Planning and forecasting for sales staff and payments for commission and overtime
• Report comparison on sales from all divisions to churn and calls made to get the sale made
• Performance of products with regards to sales and the current base size
• Report on performance with regards to sales ad-herring to business and RICA rules and regulations.
• Ad hoc queries from finance, sales and products departments.
From Digicall and MWEB I used the following skills excel, access, Cognos, SQL, Ms Word and Power point. I have been able to not only utilize the skills that I got from my tertiary studies but I have also been able to develop my skills from self growth and going on courses.
From career experience I have learnt valuable lessons which I now use in my current role and at home so that I can benefit and experience the essentials parts of my life and job. The main things that I have learnt is:
• Importance of time management and time planning
• Importance of double checking ones work before handing in
• The effect of working as a team and working on your own
