CRM, CX, UX

Articles

Image credit: Katarina Šikuljak on Unsplash.

Don't create ads, create advocates

Brian Carter 1 Oct 2019

Image credit: Clark Young on Unsplash.

SA's real 'main market' is where brands will grow market share

Andrew Weinberg 25 Sep 2019

Far behind the CX trend

Far behind the CX trend

Zama Mlanjana 23 Sep 2019

4 ways brands can incorporate chat messaging into their marketing strategy

4 ways brands can incorporate chat messaging into their marketing strategy

Wayne Flemming 19 Sep 2019

Image credit: 95C from Pixabay.

Reaching the base-of-the-pyramid consumer

Lorraine Gwewera 10 Sep 2019

The 2019/20 Ask Afrika Icon Brands winners were announced at The Venue in Melrose Arch on 29 August 2019. Image supplied.

Topline trends from the 2019 Ask Afrika Icon Brands survey

Sarina de Beer 9 Sep 2019

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Do you know what your customers want their customers to experience?

Jane Stevenson 3 Sep 2019

Image credit: Alex Knight on Unsplash.

Enhancing customer experience with automation

Paula Sartini 26 Aug 2019

Direct-to-consumer marketing enigma is not insurmountable

Direct-to-consumer marketing enigma is not insurmountable

Anjali Lai 20 Aug 2019

Prevent poor customer service from killing your brand

Wynand Smit 19 Aug 2019

Image credit: hj barraza on Unsplash.

Results from Agency Scope UK 2018/2019 indicate concerns with consumers and the changing digital environment

Johanna McDowell 19 Aug 2019

Image credit: Gerd Altmann from Pixabay.

Still that 11-letter word in marketing and communication: I-N-T-E-G-R-A-T-I-O-N

Ilse Struweg, University of Johannesburg - Marketing Management 8 Aug 2019

Awards vs rewards - a shift in focus to build brand loyalty

Yael Geffen 7 Aug 2019

Image credit: Tumisu from Pixabay.

Here's what SMEs need to know about using their customer communication channels effectively

Greg Chen 2 Aug 2019

5 ways to drive growth through customer retention

5 ways to drive growth through customer retention

Kirsty Sharman 25 Jul 2019

What CX can learn from the taxi industry

What CX can learn from the taxi industry

Ryan Falkenberg 22 Jul 2019

Image credit: Mein Deal on Unsplash.

How to use design thinking to build the next Amazon

Anne-marie le Roux 15 Jul 2019

Greg Chen is the CEO and co--founder of Mobiz

Easing the mobile data burden

Greg Chen 15 Jul 2019

From customer journey mapping to journey management

From customer journey mapping to journey management

Antony Adelaar 11 Jul 2019

Want your customers to trust you? Email is one of the most powerful tools you have

Want your customers to trust you? Email is one of the most powerful tools you have

Ross Sibbald 9 Jul 2019

Hayden Sadler, country manager at Infidat

Your data storage could be costing you customers

Hayden Sadler 27 Jun 2019

South Africa's most media-savvy business leaders

South Africa's most media-savvy business leaders

Chris Moerdyk 21 Jun 2019

How CRM can add measurable value to your brand

Michael Gullan 13 Jun 2019

The all-agency feast

The all-agency feast

Mike Silver 7 Jun 2019

#StartupStory: A new online platform for moms, brands and 'momfluencers'

#StartupStory: A new online platform for moms, brands and 'momfluencers'

Jessica Tennant 7 Jun 2019

Paula Hulley
Photographer: Rikki Hibbert

#IABSummit19: 7 insights into the direct brand economy

Jessica Tennant 5 Jun 2019

Wayne Hull
Photographer: Rikki Hibbert

#IABSummit19: The digital transformation opportunity starts with you

Jessica Tennant 4 Jun 2019

#AWE2019: Highlights from Day 2

#AWE2019: Highlights from Day 2

Johan Walters 31 May 2019

The customer experience drives digital disruption

The customer experience drives digital disruption

Vishal Barapatre 30 May 2019

#AWE2019: Highlights from Day 1

#AWE2019: Highlights from Day 1

Johan Walters 30 May 2019

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