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Barry swaps snow for sunshine in Spar's festive South African ad

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BrandMapp's Stuart Lowe passes away, industry pays tribute

Danette Breitenbach

Cybercrimes Act: What you need to know

Zaakir Mohamed and Shuaib Vahed

November set to bring higher fuel prices as official announcement looms

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Hyper-personalisation is the future of customer care

Hyper-personalisation is the future of customer care

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

Customer loyalty/rewards programmes: Why CX and personalisation are the key to winning

By Michael Levinsohn 3 days

Why empathy is redefining customer experience in a digital world

Why empathy is redefining customer experience in a digital world

By Liezel Jonkheid 22 Oct 2024

The future of retail banking design: More than just a space to keep your cash

The future of retail banking design: More than just a space to keep your cash

Adrian Whines, BrandDNA 26 Sep 2023

Capturing the value within customer data

Capturing the value within customer data

21 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

Pick n Pay launches PayJustNow for high-ticket items

Pick n Pay launches PayJustNow for high-ticket items

14 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Self service must go hand-in-hand with personalisation to cater to all

Self service must go hand-in-hand with personalisation to cater to all

Vis Govender 5 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023

Diamond jeweller Shimansky: V&A Waterfront Tenant Service Excellence Awards overall winner

14 Aug 2023

Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment

The impact of economic conditions on the retail market and different consumer segments

10 Aug 2023

Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping

Maps shows changes in consumer behaviour, shopping patterns and media consumption

4 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Have you done enough to win over the consumers of the future?

Have you done enough to win over the consumers of the future?

Namrata Gotarne, NIQ and GfK – an NIQ Company 27 Jul 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Source: © 123rf PwC’s latest Global Consumer Insights Survey identifies five key areas impacting consumer spend and shaping shopping trends

5 key areas impacting consumer spend, shaping shopping trends

21 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The expo returns in September. Source: Supplied.

Organic & Natural Products Expo to return in September

30 Jun 2023

Image source: Vitaliy Vodolazskyy –

Suppliers obligated to protect consumers

29 Jun 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

Image source: everydayplus –

4 key trends driving branded merchandise

22 Jun 2023

Source: © Anawat sudchanham Customer empathy and good service are still more likely to sway shoppers than having the lowest price tag, snap poll finds

Excellent customer service, not price, wins over consumers

20 Jun 2023

More news

The future of retail banking design: More than just a space to keep your cash

The future of retail banking design: More than just a space to keep your cash

Adrian Whines, BrandDNA 26 Sep 2023

Capturing the value within customer data

Capturing the value within customer data

21 Sep 2023

Unlocking collaboration for exceptional customer experience

Unlocking collaboration for exceptional customer experience

Liezel Jonkheid 19 Sep 2023

Pick n Pay launches PayJustNow for high-ticket items

Pick n Pay launches PayJustNow for high-ticket items

14 Sep 2023

Convenience is the name of the game for Gen Z consumers

Convenience is the name of the game for Gen Z consumers

12 Sep 2023

Self service must go hand-in-hand with personalisation to cater to all

Self service must go hand-in-hand with personalisation to cater to all

Vis Govender 5 Sep 2023

Source: © 123rf Appointment-based shopping is best suited for retailers who sell high-end or luxury products, such as jewellery, fashion, or beauty products

The benefits and challenges of appointment-based shopping

Mariette Frazer 30 Aug 2023

Source: © 123rf In South Africa's retail environment, data is still an untapped opportunity, yet it can revolutionise retail

Data an untapped opportunity in retail with potential to revolutionise the sector

Gerhard Nortjé 18 Aug 2023

Image supplied. CEM Africa 2023 takes place today and tomorrow in Cape Town.

#CEMAfrica2023: AI's impact on CX takes centre stage

15 Aug 2023

Image supplied. The top 20 winners of the V&A Waterfront Tenant Service Excellence Awards 2023

Diamond jeweller Shimansky: V&A Waterfront Tenant Service Excellence Awards overall winner

14 Aug 2023

Source: © 123rf How consumers feel about retail differs from consumer segment to consumer segment

The impact of economic conditions on the retail market and different consumer segments

10 Aug 2023

Source: © 123rf The latest Maps shows consumer behaviour shifts in shopping

Maps shows changes in consumer behaviour, shopping patterns and media consumption

4 Aug 2023

Source: © 123rf Generative AI is opening up major opportunities for CX professionals

Research shows generative AI set to transform CX

2 Aug 2023

Image source: perig76 –

Why 360-degree technology is key to an efficient, tailored retail experience

Peter Ludi 2 Aug 2023

Source: © 123rf Shop! South Africa and the Institute of Marketing Management (IMM) have formed a partnership

Shop! South Africa and the Institute of Marketing Management join forces

27 Jul 2023

Have you done enough to win over the consumers of the future?

Have you done enough to win over the consumers of the future?

Namrata Gotarne, NIQ and GfK – an NIQ Company 27 Jul 2023

The event will be held in August. Source: Supplied.

4 key insights from leading brands in the CX industry

26 Jul 2023

Image source: kenishirotie –

How can you help them? Tips to creating a customer-centric business

26 Jul 2023

Image source: Aleksandra Gigowska –

How to give customers what they want in a loyalty programme

Nolan Daniel 24 Jul 2023

Source: © 123rf PwC’s latest Global Consumer Insights Survey identifies five key areas impacting consumer spend and shaping shopping trends

5 key areas impacting consumer spend, shaping shopping trends

21 Jul 2023

Unified commerce solutions for customer-centric retail success

18 Jul 2023

Source: © 123rf The South African Customer Experience Report has found that consumers no longer have empathy for brands, and instead have developed a striking state of apathy

Consumers settle for good enough while brands create the leaky bucket syndrome

12 Jul 2023

Andrew Bourne, Regional Manager, Zoho

Exceptional CX is key to sustainable growth

Andrew Bourne 4 Jul 2023

Source: © michaeljung -

Providing customer experience excellence using analytics and intuition

Yudhvir Seetharam 3 Jul 2023

The expo returns in September. Source: Supplied.

Organic & Natural Products Expo to return in September

30 Jun 2023

Image source: Vitaliy Vodolazskyy –

Suppliers obligated to protect consumers

29 Jun 2023

Image source: Ketut Subiyanto from

8 tips for successful retail training

Michael Hanly 26 Jun 2023

Peter Ludi, MD Solutions at redPanda Software

How invisible tech will underpin the retail store of the future

Peter Ludi 23 Jun 2023

Image source: everydayplus –

4 key trends driving branded merchandise

22 Jun 2023

Source: © Anawat sudchanham Customer empathy and good service are still more likely to sway shoppers than having the lowest price tag, snap poll finds

Excellent customer service, not price, wins over consumers

20 Jun 2023

Source © Niall Wiggan In South Africa, loyalty programme owners are working hard to meet their customers and members where they are, now

7 loyalty programmes trends

20 Jun 2023

Colin Erasmus, chief operations officer at Microsoft South Africa

Retail staff want more tech, research reveals

20 Jun 2023

Image source: Blake Wisz from

Trends in retail training and how this impacts talent retention

Michael Hanly 20 Jun 2023

Image supplied: (From left) Amanda Cromhout, Truth CEO and International Loyalty Personality of the Year, with Annich McIntosh, editor of Loyalty Magazine

SA wins at international loyalty awards

15 Jun 2023

SA retailers and consumers count the costs of a collapsing state

SA retailers and consumers count the costs of a collapsing state

Lauren Hartzenberg 1 Jun 2023

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

Revamped Spar Rewards programme gathers 1 million sign-ups in 6 days

23 May 2023

Virgin Active revamps app and rewards programme to drive loyalty

Virgin Active revamps app and rewards programme to drive loyalty

23 May 2023

Leveraging customer touchpoints in retail - why context matters

Leveraging customer touchpoints in retail - why context matters

Heath Huxtable 16 May 2023

VMLY&R South Africa launches gamechanger, VMLY&R Commerce

Danette Breitenbach 15 May 2023

Source: © Julia Larson When it comes to shaping your customer experience and service delivery, do not underestimate the emotional and psychological state of South Africans

8 great CX fundamentals to get your customers back to love doing business with you again

Liezel Jonkheid 8 May 2023

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