CRM News

Subscribe & Follow

BizTrendsTV

RAPT BizTrendsTV: Nokulinda Mkhize: How Spiritual wellness is changing the workplace

The Lead Creative

The Lead Creative: "More creative freedom, less money"

Advertise your job vacancies

Jobs

Customer Service Team Manager Work From Home
Customer Sales Associate Cape Town
Customer Service - Cat Expert Cape Town

More jobs Submit a job Open account

Rand Merchant Bank (private banking category) is the Ask Africa Orange Index 2025 overall winner

SA consumer is rebalancing under money-related stress

Good service is proactive: A new standard for customer experience

Good service is proactive: A new standard for customer experience

By Bruce von Maltitz 6 Oct 2025

Loyalty programmes are transforming into lifestyle ecosystems

Loyalty programmes are transforming into lifestyle ecosystems

19 Sep 2025

More news

H&M launches science and tech initiative to empower female students in SA

H&M launches science and tech initiative to empower female students in SA

15 Sep 2022

Source: © Vadim Guzhva Employee branding is a critical component of the customer experience

Employee branding: Critical to customer experience

Paula Sartini 14 Sep 2022

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

25 years in, nearly 450 stores later - the secret sauce behind The Crazy Store's success

Lauren Hartzenberg 8 Sep 2022

Planning guide for retailers ahead of the 2022 holiday shopping season

Planning guide for retailers ahead of the 2022 holiday shopping season

Zuko Mdwaba 7 Sep 2022

What's driving online shopping among SA's low-income consumers?

What's driving online shopping among SA's low-income consumers?

Beate Stiehler-Mulder and Mahlatse Mathabathe 6 Sep 2022

Source: Supplied.

AI now powers Capitec's customer engagement

2 Sep 2022

Source © Denis Putilov Craig Hannabus is inspired by a talk on CX at the recent CEM Africa 2022 summit

A novel CX concept: we are government's customers

Craig Hannabus 29 Aug 2022

E-commerce sector generating bulk of consumer complaints - Ombud

E-commerce sector generating bulk of consumer complaints - Ombud

25 Aug 2022

Source:

Trigger the right bias in customers to give your brand an edge

Grant Lapping 25 Aug 2022

SA's R294bn online opportunity - a brave new world of omnichannel integration

SA's R294bn online opportunity - a brave new world of omnichannel integration

23 Aug 2022

#NedbankIMC2022: Relevancy the new frontier for retail growth

#NedbankIMC2022: Relevancy the new frontier for retail growth

Lauren Hartzenberg 4 Aug 2022

Source:

How to compete with the e-commerce giants this Black Friday

James Bayhack 2 Aug 2022

SA's top 5 consumer trends and what they mean for your business

SA's top 5 consumer trends and what they mean for your business

Zuko Mdwaba 28 Jul 2022

Retailers...listen to your customers but stay within the law

Retailers...listen to your customers but stay within the law

Nomaswazi Nxumalo 18 Jul 2022

5 digital innovation trends enabling better customer journeys

5 digital innovation trends enabling better customer journeys

Leon Jacobs 12 Jul 2022

Source: Supplied

Diageo buys flavour-matching AI tech company Vivanda

7 Jul 2022

Source: Women on Wheels https://www.womenonwheels.co.za/ Women on Wheels]] Junk Mail Marketplace's online auction has sold almost R30m worth of stock from car auctions

Junk Mail: From print to online

7 Jul 2022

The evolution of omnichannel retail

The evolution of omnichannel retail

30 Jun 2022

Unlocking South Africa's next level of e-commerce growth

Unlocking South Africa's next level of e-commerce growth

Lauren Hartzenberg 29 Jun 2022

Source: Getty

Why retailers must turn to tech as stagflation bites

Ajay Lalu 24 Jun 2022

Brightest minds in CX to gather at CEM Africa this August

Brightest minds in CX to gather at CEM Africa this August

23 Jun 2022

Source:

Achieving brand success in SA's dynamic township market - report

22 Jun 2022

Jacques Celliers, CEO of FNB. Source: Supplied

FNB eBucks recognised as loyalty champion in global awards

20 Jun 2022

Source:

Uncertainty ahead: The state of African consumer sentiment

15 Jun 2022

Source: ©dolgachov -

Trust and customer experience as important as products, study reveals

9 Jun 2022

#EcomAfrica: The must-have management shifts for e-commerce success

#EcomAfrica: The must-have management shifts for e-commerce success

Lauren Hartzenberg 8 Jun 2022

#AfricaMonth: Why informal retailing in Africa must not be overlooked

#AfricaMonth: Why informal retailing in Africa must not be overlooked

Lauren Hartzenberg 31 May 2022

3 ways retailers can retain customers amid a global buying slump

3 ways retailers can retain customers amid a global buying slump

Zuko Mdwaba 27 May 2022

Source: © Denis Putilov Today businesses have to prioritise relevant, personalised client experiences

Prioritising the personalised experience for success

25 May 2022

CX is not a quick fix but a long-term gain

CX is not a quick fix but a long-term gain

Neville Quinton 20 May 2022

Let's do Biz