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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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Customer loyalty, smoyalty

Customer loyalty, smoyalty

12 Jan 2022

Jonathan Cherry, futurist and founder of Cherryflava Media. Source: Supplied

#BizTrends2022: The great retail powershift is here

Jonathan Cherry 12 Jan 2022

#BizTrends2022: How online shopping will push the retail boundaries

#BizTrends2022: How online shopping will push the retail boundaries

Ged Nooy 10 Jan 2022

Source: Sergey Soldatov -

AI shop assistants: Get ready for a world where you can't tell humans and chatbots apart

Shweta Singh 7 Jan 2022

Source:

Customer engagement trends for 2022

Bianca Gardella 7 Jan 2022

#BizTrends2022: Why retail has changed forever

#BizTrends2022: Why retail has changed forever

John Watling 6 Jan 2022

#BizTrends2022: The year of purpose and premium

#BizTrends2022: The year of purpose and premium

Nicolet Pienaar, NielsenIQ 5 Jan 2022

#BizTrends2022: What's next for retailing in Africa?

#BizTrends2022: What's next for retailing in Africa?

Christele Chokossa 5 Jan 2022

#BizTrends2022: Dear Retail. Let me cheer you up.

#BizTrends2022: Dear Retail. Let me cheer you up.

Howard Saunders 5 Jan 2022

Africa emerging as next big retail hotspot - Kearney report

Africa emerging as next big retail hotspot - Kearney report

4 Jan 2022

Source: © Wavebreak Media Ltd

Creating great digital experiences in 2022

Greg Gatherer 3 Jan 2022

Source: © Denis Putilov

CX and UX: not the same thing

Genex-Insights 22 Dec 2021

Source: © diego vito cervo

Customer experience: the key differentiator

21 Dec 2021

Source: Getty

Delivering exponential value: A retail resolution for 2022

Jonathan Hurvitz 15 Dec 2021

Source: Getty

Refreshing the retail experience beyond Omicron

14 Dec 2021

#BestofBiz 2021: Retail

#BestofBiz 2021: Retail

13 Dec 2021

5 trends influencing consumer purchases in 2022 - Mondelez SA MD

5 trends influencing consumer purchases in 2022 - Mondelez SA MD

Alisdair Sinclair 8 Dec 2021

Source: © rawpixel

It's a mobile-first, digital consumption model in the Covid-era

Siddharth Bawa 8 Dec 2021

Source: ©rawpixel via

Optimism on the rise: PwC report reveals shifts in consumer behaviour

7 Dec 2021

Retail in 2022: 4 trends to watch

Retail in 2022: 4 trends to watch

Greg Gatherer 3 Dec 2021

The metaverse - to boldly go where no retailers have gone before

The metaverse - to boldly go where no retailers have gone before

Ryan McFadyen 3 Dec 2021

Source: © Mikko Lemola

Technology key to brands' CRM

2 Dec 2021

Budget trumps brand: How Black Friday has evolved in SA

Lauren Hartzenberg 26 Nov 2021

Source: ©mangostar -

More shoppers panic buying ahead of festive season - report

25 Nov 2021

Source: Supplied

Pick n Pay now offers customer support via WhatsApp

24 Nov 2021

Source: Getty

Omnichannel strategy, personalised CX to determine online winners this Black Friday

24 Nov 2021

South African retailers' readiness for the fourth industrial revolution

South African retailers' readiness for the fourth industrial revolution

Dr Beate Stiehler-Mulder and Kgaugelo Mehlape 23 Nov 2021

Source: ©Andriy Popov -

Black Friday: Bumper online shopping weekend expected

23 Nov 2021

Black Friday can be more than a short-term revenue boost

Black Friday can be more than a short-term revenue boost

23 Nov 2021

Source: Supplied

Just 40% of shoppers trust retailers to fulfill orders as promised

22 Nov 2021

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