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RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Africa Tech Week Awards 2025 celebrates innovation

#See: Hertex HAUS reopens reimagined Bellville Showroom

#See: Hertex HAUS reopens reimagined Bellville Showroom

RAPT BizTrendsTV: Student Village's Ronen Aires - Gen Z's disruption of the world

RAPT BizTrendsTV: Musa Kalenga - How agentic AI is revolutioning business

Shaun Shehab, lead solutions engineer at Ecentric, says the refund process holds untapped potential to enhance customer experience (Image supplied)

Taking the pain out of the refund function for retailers and customersShaun Shehab

(Image supplied)

Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovationCEM Africa

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Customer Experience Africa Awards (CXAs) calls for entries

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CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

CEM Africa Summit 2025: Leading the future of customer experience with AI innovation

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#CEM21: Managing customer needs - Humans vs tech or human and tech?

Danette Breitenbach 19 Nov 2021

Retailers to get R11.3bn Black Friday boost, with general dealers claiming biggest share

Retailers to get R11.3bn Black Friday boost, with general dealers claiming biggest share

18 Nov 2021

Source: Checkers

South African Loyalty Awards winners announced for 2021

18 Nov 2021

5 ways SMMEs can become competitive in e-commerce

5 ways SMMEs can become competitive in e-commerce

Thembani Biyam 18 Nov 2021

How retailers are going digital-first this holiday season

How retailers are going digital-first this holiday season

Robbie Kearns 15 Nov 2021

How can businesses foster customer and brand loyalty?

James MacDonald 15 Nov 2021

Shoprite doubles solar capacity, striding towards renewable energy goals

Shoprite doubles solar capacity, striding towards renewable energy goals

10 Nov 2021

IoT innovation helping to mould Africa's stores of the future

IoT innovation helping to mould Africa's stores of the future

10 Nov 2021

Brands need to reach out or lose out

Brands need to reach out or lose out

5 Nov 2021

Using data to inform customer journey planning from a cultural perspective

Using data to inform customer journey planning from a cultural perspective

Virginia Alvarez 4 Nov 2021

Source: Pexels

Retailers, ignore customer experience expectations at your peril

Ajay Lalu 3 Nov 2021

Introvert vs extrovert: does brand personality really matter?

Craig Hannabus 28 Oct 2021

Salesforce predicts consumers will face higher prices this festive season

Salesforce predicts consumers will face higher prices this festive season

28 Oct 2021

Elizma Nolte

What's the future of shopping?

26 Oct 2021

Joyful and inclusive SA-made fashion courtesy of Me & B

Joyful and inclusive SA-made fashion courtesy of Me & B

Lauren Hartzenberg 22 Oct 2021

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv releases 2021 holiday video advertising guide for brands and retailers

VDX.tv 22 Oct 2021

Soko District: A flexible retail concept that champions small and local

Soko District: A flexible retail concept that champions small and local

Lauren Hartzenberg 20 Oct 2021

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Multichoice, Shoprite, Woolworths, Superbalist and others to share lessons in customer experience (CX) at CEM Africa in Nov

Kinetic Events 19 Oct 2021

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

Beyond omnichannel: Embracing 'un-retail' and the store as a stage

18 Oct 2021

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Coca-Cola's Bruno Pietracci talks African optimism and new ways of working

Lauren Hartzenberg 15 Oct 2021

5 ways to reimagine the retail experience

5 ways to reimagine the retail experience

John Watling 12 Oct 2021

Source: Getty

#EcomAfrica: How to build a successful e-commerce business

Lauren Hartzenberg 11 Oct 2021

Game raises the bar this Black Friday

Game raises the bar this Black Friday

11 Oct 2021

Woolworths beefs up digital team to grow omnichannel capabilities

Woolworths beefs up digital team to grow omnichannel capabilities

8 Oct 2021

Digital first-impressions matter

Digital first-impressions matter

Brent Haumann 8 Oct 2021

If you could only keep one loyalty programme, which one would it be?

If you could only keep one loyalty programme, which one would it be?

BrandMapp 6 Oct 2021

Source: Supplied

4 important factors influencing the retail landscape today

Jill Cicero-Titus 5 Oct 2021

Rewards programmes are broken. Here's how to really win customer loyalty

Rewards programmes are broken. Here's how to really win customer loyalty

Preneshen Munian, TLC Worldwide Africa 30 Sep 2021

Effective CX begins with optimisation of operations

Effective CX begins with optimisation of operations

Haydn Townsend 28 Sep 2021

Source: Pick n Pay

SA's most popular loyalty programmes revealed for 2021

17 Sep 2021

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