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Retailers - give me an (even basic) experience!
C De Meyer-Heyderych 10 Jul 2019
3 trends in retailtainment
Eben Esterhuizen 3 Jul 2019
Future-proof your CX with robust innovation management
Calton Nhando 1 Jul 2019
The future of customer personalisation lies with AI
Dee Chetty 14 Jun 2019
It's time to embrace Customer Support Chatbot 2.0
Ryan Falkenberg 11 Jun 2019
Customer experience and employee engagement: 'Mind the gap'
Lynn Baker 7 Jun 2019
Debunking 5 myths around CX
Nathalie Schooling 22 May 2019
The most valuable global retail brands for 2019
14 May 2019
Experience trumps channel
Refilwe Maluleke 6 May 2019
Retailers must leverage online and offline tactics to succeed
Michael Zahariev 6 May 2019
Up, close and very personalised
Refilwe Maluleke 23 Apr 2019
