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The missing link between AI and great CX

The missing link between AI and great CXBruce von Maltitz

The 7th edition of the South African Customer Experience Report has been released (Image supplied)

SA CX Report: The rise of Bothism

By Danette Breitenbach 12 Aug 2025

How to turn channel partners into brand advocates

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[Biz Takeouts Podcast] 183: Evolution of CEM and the CEM Africa Summit

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CEM Summit leads the way for the African customer experience industry

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[Biz Takeouts Lineup] 183: The CEM Africa Summit and NATIVE VML's trends report

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What's the skinny with Woolworths' mannequins?

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Customer experience with a 25-year guarantee?

Customer experience with a 25-year guarantee?

Johan Botha 21 Jul 2016

South African retailers fall short on social media

South African retailers fall short on social media

Nick Paul 20 Jul 2016

Perfecting the human element of service delivery

Perfecting the human element of service delivery

Doug Crawford 12 Jul 2016

The rapid evolution of customer experience management

The rapid evolution of customer experience management

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Digital age moves contact centre agent to role of advisor

Digital age moves contact centre agent to role of advisor

Wynand Smit 5 Jul 2016

How to deal with pets in your shop

How to deal with pets in your shop

Aki Kalliatakis 1 Jul 2016

SA consumers want to deal with people, not machines

SA consumers want to deal with people, not machines

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Woolworths wins international award for marketing campaign

Woolworths wins international award for marketing campaign

23 Jun 2016

SA retailers: incredulous, insane and in deep trouble

SA retailers: incredulous, insane and in deep trouble

Aki Kalliatakis 22 Jun 2016

Willy Kruh.
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Research finds the need for companies to transform into 'omni businesses'

15 Jun 2016

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

BT and Gallerie Commerciali Italia to create new digital customer experiences for Italian shoppers

15 Jun 2016

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Influencers are impacting consumers' purchasing decisions more than ever before

Chiara Di Rago 13 Jun 2016

Three rules to build a modern retailer

Three rules to build a modern retailer

Oliver Merkel and Andrew Noble 31 May 2016

The customer-centric dealership

The customer-centric dealership

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Customer rewards programmes launched by Toys R Us

Customer rewards programmes launched by Toys R Us

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Shifting focus from the product to the consumer

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Three basic principles to CRM success in the 21st century

Three basic principles to CRM success in the 21st century

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#CommerceMonth: How The Foschini Group is innovating customer functionality

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Use a Facebook chatbot to transform customer experience

Use a Facebook chatbot to transform customer experience

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